Tell us what you think…

…following your contact with Nationwide on 12 March 2025.

‎

Here in the Nationwide Feedback Team, we’re on a mission to improve Nationwide’s service.

Your feedback will help us to support all of our customers by making our products and services as good as they can be.

‎

We’d really appreciate it if you could tell us what you think by taking this short survey.

Thank you – Nicola, Hollie and Paul

‎

The survey is supported by our research partners, Kantar. All your answers are strictly confidential and will only be shared with Nationwide. You can request to remain anonymous to Nationwide later in the survey.

‎

If you’d like to contact Nationwide, please visit the ‘Contact us’ page on nationwide.co.uk.

‎

If there is a problem with the survey, please email CustomerResearch.ServiceTracker@nationwide.co.uk

Kantar – http://www.kantar.com

Market Research Society – www.mrs.org.uk

Medallia surveys comply with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standardsBegin Survey



Medallia Survey Support Kantar Privacy & Cookie Policy

Contact Nationwide

If there is a problem with the survey, please email CustomerResearch.ServiceTracker@nationwide.co.uk

Please do not reply, this email box is not monitored. To contact Housing Ombudsman Service please follow this link.

You may update your subscriptions, modify your password or email address, or stop subscriptions at any time on your Subscriber Preferences page

---

Update your subscriptions, modify your password or email address, or stop subscriptions at any time on your Subscriber Preferences Page. You will need to use your email address to log in. If you have questions or problems with the subscription service, please visit subscriberhelp.govdelivery.com.

This service is provided to you at no charge by Housing Ombudsman Service.

Thank you for your email to Central London County Court.  

In future when emailing, please put the case number and the content in the subject line, for example J70CL123 Acknowledgment of Service. This will help your email get to the right team as quickly as possible.

We are experiencing a high volume of emails coming into the court. Please do not send multiple requests, as we are currently unable to deal with them. Please limit your correspondence to urgent matters only or documents for hearings.  

We are working through relisting hearings and urgent matters. We ask for your patience at this time. Unless your matter is regarding a hearing taking place within 2 weeks, there may be a delay in dealing with it.

 ****************************************************************************

WHAT IF I HAVE A HEARING LISTED? 

The majority of hearings are held face to face. For remote hearings, please be advised that you will receive the invite for the hearing either the evening before or on the morning of the hearing. If you have not heard from the court, please ring 0300 123 5577.  

Please see below for guidance on the following matters:  

1.    [l%20]Appointment information  

2.   [l%20]Email Guidance  

3.   [l%20]Email Specifications and exemptions for HMTCS 

4.   [l%20]Sending emails with associated fees 

5.   [l%20]Making a Claim

6.   [l%20]Reasonable adjustments  

7.   [l%20]Complaints  

8.   [l%20]Legal Advice  

9.   [l%20]Finding a Court’s contact details  

1.  APPOINTMENT INFORMATION  

·    WHERE: All existing and new face to face appointments for Central London County Court will be held at the public counter on the Ground Floor of the West Green Building WG07. 

·    WHAT: APPOINTMENTS ARE STRICTLY FOR THE BELOW CRITERIA: 

·    Stay of Eviction (double appointment) 

·    Injunction (double appointment) 

·    24-hour limitation on application 

·    Judicial intervention within 24 hours. 

·    Trial Bundle (if hearing is within 3 days) 

·    Cash payment on application (if cheque/postal order is unavailable) 

·    Swearing statutory declaration 

·    Swearing affidavits 

·    Search of bankruptcy register 

ANY MATTERS WHICH FALL OUTSIDE OF THE ABOVE SHOULD BE LEFT IN THE DROPBOX BY THE RECEPTION DESK IN THE MAIN HALL OF THE ROYAL COURTS OF JUSTICE 

The received date will be the day the documents were dropped 

·    To book an appointment contact the court by telephone on 0207 947 7502. Please note we will not be able to deal with any queries via this number. 

2.  EMAIL GUIDANCE  

Any e-mail which fails to comply with the guidance will not be processed and will be returned to you.  

All enquiries to civil courts and family courts can be received by email. 

·    You can send all letters and documents (exemptions are listed below) relevant to the case including adoption cases. However, due to the sensitive nature of adoption work, the court will only send emails to secure email accounts.  

·    An email account is considered secure when security measures are in place to make sure the data in the email can’t be accessed by users without the relevant approval. Any account that ends in the following is considered secured: gsi, pnn, gsx, gcsx, gse, cjsm, and nhs.net. 

·    If you are attaching a copy of an order from a hearing for the Court to process, please ensure that you are submitting it in Word format only. 

SENDING BUNDLES  

·    Please note that court bundles are not part of this process and we will not print them. Some Local Authorities are piloting the use of Cloud-based ‘E-bundle’ storage solutions that allow all parties involved in a case to view and download the evidence electronically. This is different to the receipt of bundles by email. The court can not accept documents that require the setting up of an account or a password.  

3. EMAIL SPECIFICATIONS AND EXEMPTIONS FOR HMTCS 

·    All Civil and Family process, applications and documents will be accepted by email as long as when the entire email is printed out it is not more than 50 pages. This should include the email, all attachments (including any documents embedded in another) and enough copies to serve on required parties (excluding Local Authorities, CAFCASS and CAFCASS CYMRU for Family cases only). 

·    The total size of the email, including any attachments, must be less than 10mb. 

Please note that: 

·    A page is one side, so 50 pages equals 25 pieces of paper printed on both sides. 

·    Requests for the issue of Specified or Unspecified civil claims are excluded from this process. However, any subsequent process that leads from this following the issues of the claim will be accepted. 

·    Do not use more than one email to take any step in a case which requires a document or documents to be filed. 

4.  SENDING EMAILS WITH ASSOCIATED FEES  

·    In both Civil and Family cases court processes that carry a fee can also be received by email and processed by court staff. However the same conditions as above must apply and in addition: 

·    the party issuing the process must either quote a Fee Account number (see below), or  

·    the party who wants to pay has a valid credit or debit card. If you wish to pay using this method please say this on the email and include a contact number for the Court to contact you to take payment. 

·    Please note Local Authorities are exempt from this provision. 

·    What is a Fee Account?  

·    This is a Direct Debit function that is quick, safe and easy to use. It is available for solicitors and large organisations. Once you have set up an account all you need is to provide your fee account number within the body of the email. The fee will then be deducted from your account. 

·    For more information and to apply for Fee Account please visit www.justice.gov.uk/courts/fees/payment-by-account 

5.  MAKING A CLAIM 

You can make a Claim online

·    Make a court claim for money: Make a claim – GOV.UK (www.gov.uk) 

·    Possession Claim Online: recover property 

·    Further information on Court forms and process can be obtained from the website GOV.UK 

To claim by post, download and fill in paper claim form N1.

Paper claim form N1 is also available in Welsh.

Send the paper form to the Civil National Business Centre with a cheque or postal order for your court fee. If you’re applying for help with fees send the paper form with either:

·    the ‘help with fees’ reference number you’ll get when you apply for help online

·    your completed ‘help with fees’ application form, if you’re applying for help by post

Civil National Business Centre
St Katharine’s House
21-27 St Katharine’s Street
Northampton
NN1 2LH

6. REASONABLE ADJUSTMENTS  

Disabilities affect people differently so we won’t always know what will help. If you have a disability that means you can’t access our information and services please get in touch with us. You can request help and support as a reasonable adjustment by phone, in person or in writing by:  

·    emailing RCJ.DCO@justice.gov.uk, or centrallondoncounty.dco@justice.gov.uk 

To help us provide the best help and support, you should try to explain how your disability affects you and give as much information as you can. This will help our staff or the judge to consider what you’ll need to do during your case and any help we can provide. Our staff will always talk with you and discuss any reasonable adjustments you might need. 

7. COMPLAINTS  

·    If you are unhappy with a part of your experience using the court service, please be aware that the judiciary are constitutionally independent of Government and the administration of the courts.  

·     If you feel that decision was incorrect, the proper course of action is to consider whether to appeal the decision. We cannot help you to decide this or resolve it through the administrative complaints process, so we suggest you seek legal advice. If you have not already done so, you may wish to consider seeking independent advice on your situation. Any Citizens Advice Bureau provides free, confidential, and impartial advice on a range of matters. Their contact details can be found in the telephone directory or on their website at www.citizensadvice.org.uk.  

·    If your complaint is about how the judge conducted your case you can contact the Judicial Conduct Investigations Office online at https://www.complaints.judicialconduct.gov.uk, or send to Room 81-82, Queen’s Building, Royal Courts of Justice, Strand, London, WC2A 2LL, You need to do this within three months.  

8. LEGAL ADVICE  

·    HM Court Service staff are not legally trained and must remain strictly neutral at all times. They cannot therefore examine documents and give an opinion on their contents or upon any aspect of a case. It is the responsibility of the parties to ensure they file the correct documents in the correct format. Court staff cannot analyse a case and tell the parties the legal implications of decisions or other circumstances. It is for you to find out the options available to you and, where necessary, seek independent legal advice. It is recommended you decide what options to take and to ensure you understand the implications of that option.  

·    Up to date possession guidance is available at the following links: 

·    Understanding the possession action process: A guide for private landlords in England and Wales – GOV.UK (https://www.gov.uk/government/publications/understanding-the-possession-action-process-guidance-for-landlords-and-tenants/understanding-the-possession-action-process-a-guide-for-private-landlords-in-england-and-wales#claims-already-in-the-court-system 

·    Understanding the possession action process: A guide for social landlords in England and Wales – GOV.UK (https://www.gov.uk/government/publications/understanding-the-possession-action-process-guidance-for-landlords-and-tenants/understanding-the-possession-action-process-a-guide-for-social-landlords-in-england-and-wales) 

9.  FINDING A COURT’S CONTACT DETAILS  

·    You can find court email addresses at https://courttribunalfinder.service.gov.uk/  

·    You can contact your local County Court for more information. You can find contact details on Court and Tribunal Finder, https://courttribunalfinder.service.gov.uk/ 

·    You can also get in touch via the contact centre: 0300 123 5577 

·    Web: www.gov.uk/hmcts 

  

This e-mail and any attachments are intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage, or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded, and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents. 

---

This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

Thank you for your email. Please accept this as confirmation of receipt of your email to the County Court at Clerkenwell and Shoreditch.

MY EMAIL HASN’T BEEN RESPONDED TO

We are experiencing high volume of emails coming into the court with a reduced administrative resource. Please do not send multiple requests, as we are currently unable to deal with them. Please limit your correspondence to urgent matters only or documents for hearings. Most general queries can be answered by checking the gov.uk website.

If you are getting in touch about an upcoming hearing date or urgent matters, we will reply as soon as we can.

I AM WAITING FOR A COURT ORDER / APPLICATION / MY CASE TO BE LISTED

We are working hard to deal with incoming orders, applications, listing hearings and urgent matters. Notification will be sent out in due course. Your patience is appreciated at this time.

TRIAL BUNDLES

Please send hard copy trial bundles to the court which complies with the requirements of Rule 39.5 Civil Procedure Rules and Practice Direction 31 paragraph 27. If emailing a trial bundle, please make sure the order relating to the hearing allows for an online bundle and that the bundle complies with CPR 32 in the Practice Direction, paragraph 27.

SENDING EMAILS TO THE COURT

Please ensure the subject line of your email includes the correct case number and any applicable hearing date.

If you have already sent documents to the court by post, please do not resend the documents by email.

There is guidance on what the court can accept by email at the following website: https://www.justice.gov.uk/courts/email-guidance%23canfile.

The court will not print any attachments exceeding 25 pages (50 single side) in accordance with Practice Direction 5B.

If you are attaching a copy of an order from a hearing for the Court to process, please ensure that you are submitting it in Word format ONLY.

If your email does not comply with the guidance therein, it will not be processed.

COUNTER

Please be aware, the counter is open for appointments, which should be booked by contacting the court by email at the email address below appointments.clerkenwellandshoreditch.countycourt@justice.gov.uk

APPOINTMENTS ARE STRICTLY FOR THE BELOW CRITERIA:

·      Stay of Eviction

·      Injunction – ex-parte ONLY

·      Swearing Statutory Declarations (PE2 / PE3 ONLY)

·      Swearing Affidavits (to be sworn by Proper Court Officer ONLY & with a County Court Case Number)

·      Non-molestation Order

·      IPO (Interim Possession Order)

·      Trespass (Persons Unknows ONLY)

·      Administrative Orders (ONLY if the applicant has a County Court Judgement)

Any other correspondence which falls outside of the above, should be left in the drop box which is located outside the main entrance

HOW DO I CONTACT BAILIFFS?

Email address: possessions@justice.gov.uk

Phone number: 0300 123 5577

GENERAL

ISSUING A CLAIM FOR MONEY OR POSSESSION OF PROPERTY – MCOL & PCOL

If you would like to issue a claim for money or property you can do so 24 hours a day, 7 days a week by visiting:

www.moneyclaim.gov.uk or

www.possessionclaim.gov.uk

You may be able to save £30 by issuing a claim for possession of property online rather than sending it to the court.

The fees for issuing a money claim are also cheaper, with savings ranging from £10 to £105 depending on the sum you are claiming.

LEGAL ADVICE:

Please be aware that HM Court Service staff are not legally trained and must remain neutral at all times. They cannot examine documents and give an opinion on their contents or upon any aspect of a case. It is the responsibility of the parties to ensure that they file the correct documents in the correct format. It is for you to find out the options available to you and, where necessary, seek independent legal advice. It is for you to decide what options to take and to ensure you understand the implications of that option.

WEBSITE LINKS 

Court Information	Court and Tribunal Finder
Court Forms	(www.justice.gov.uk) or by using to following link:http://hmctsformfinder.justice.gov.uk/HMCTS/FormFinder.do
Court Fees	Fees in the Civil and Family Courts – main fees (EX50) – GOV.UK (www.gov.uk)
Frequently used forms:
	Form N244: Make an application to a court (‘application notice’) – GOV.UK (www.gov.uk)
	Apply for a non-molestation or occupation order (FL401) – GOV.UK (www.gov.uk)
	Form EX160: apply for help with court and tribunal fees – GOV.UK (www.gov.uk)
	What to do if you have a judgement but the defendant has not paid (EX321) – GOV.UK (www.gov.uk)

What to expect coming to a court or tribunal – GOV.UK (www.gov.uk)

Here is how HMCTS uses personal data about you

---

This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.