What it means to be a panel member and what to expect from online meetings
HS
Housing Ombudsman Servicehousing-ombudsman@public.govdelivery.com
To:
You
Fri 14/06/2024 07:30
We look forward to welcoming you to our first online meeting next week – there is still time to register if you haven’t already
View as a webpage
14 June 2024
Dear Resident Panel member
You will have heard the news that a General Election is happening on Thursday 4 July. As an arm’s length public body, the Housing Ombudsman’s work will continue, however we will not publish any determinations during this time known as the pre-election period. We are also not able to discuss any matters that might be viewed as political at speaking events, however, we are pleased to let you know that the first Resident Panel 2024-27 meeting will still take place next week via Zoom, as planned.
Resident Panel meeting on Tuesday 18 June
We are looking forward to meeting those of you that have signed up to join next weeks’ meeting which will take place via Zoom on:
Tuesday 18 June 2024 at 5pm to 6pm
If you have not signed up yet and would like to attend, then please register below.
Register to join the meeting
Ask the Ombudsman
At the meeting the Housing Ombudsman will be answering questions you sent us following our last email to you.
Thank you to those of you that submitted a question for the Ombudsman. We received a lot of excellent questions and will try to cover as much ground as possible.
It is unlikely that we will have the time to cover every query at this first meeting, but we hope to use this regular mailing dedicated to our members to share learning and continue to improve the information on our website.
Any questions that do not get answered at the meeting, we will provide a written response after the election.
Do you need help using Zoom?
Our Resident Panel is made up of residents that live in social housing across all areas of England. As a national panel, all our meetings take place on Zoom.
We have put together this helpful guide to let you know what to expect from virtual meetings – from how to register to the meeting itself.
How panel meetings work
What it means to be a panel member
Since the panel’s appointment, we have received several queries about incentives for panel members. As a member of the Housing Ombudsman panel, you will receive invitations to join meetings with the Ombudsman and its team, asked for your say on consultations, and to provide evidence to our reports and asked for feedback via surveys.
The Panel will meet around 4 times per year, and we will also sometimes invite you to join smaller, topic focused groups based on the information that you provided when you applied to join.
We understand you have busy lives, and we would like to stress that there is no requirement to respond to every request for information or attend every meeting.
As a member of the Housing Ombudsman Resident Panel, you will get to:
- Share your experiences
Tell us about your experiences to help us identify areas where services can be improved and help us make sure residents are at the centre of our work. - Shape our service
Attend regular meetings with the Ombudsman and have your say via short surveys, consultations, and virtual discussions. Your feedback will give residents a voice in everything we do. - Learn more about the Housing Ombudsman
Be the first to hear about the work we are doing to improve landlord services and how it will positively impact residents living in social housing. - Talk to others
We want to make sure our service is accessible to all residents that live in social housing. As a Panel member, you can help us reach residents in your local community and raise awareness the service.
Please note that you will not be paid for being a member of the panel, and we cannot provide IT equipment. We are also unable to discuss individual complaints at meetings or via the resident panel inbox.
If you need help with a complaint about your landlord please contact the Dispute Support team via info@housing-ombudsman.org.uk
Resident Panel Charter
Housing issues the Housing Ombudsman can consider
Some of the questions we received were about housing issues that fall outside of our remit to consider. The Housing Ombudsman considers complaints about the housing management activities of a social housing landlord – for example, complaints about repairs, property condition and its response to reports of antisocial behaviour.
We cannot look at complaints about how a local authority allocates properties through its housing register or their duty to provide homelessness assistance. These complaints should be referred to the Local Governement and Social Care Ombudsman.
More information on the housing issues we can consider is available on our website. It would be helpful to get your views on this page – you can provide website feedback via our website or send it to us directly at residentpanel@housing-ombudsman.org.uk
What housing issues can the Ombudsman consider?
A safe space to share your views
We have set out expectations of panel members and when we may apply our policy on unreasonable behaviour.
Acceptable use guide
Privacy notice
To find out more about how we use your personal information please read our Resident Panel privacy notice.
Privacy notice
Changed your mind?
If you no longer wish to join the Housing Ombudsman Resident Panel, please send an email to residentpanel@housing-ombudsman.org.uk with your full name and email address and we will remove you from our mailing system.
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service that investigates complaints from residents and leaseholders of member landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
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This email was sent to ratty.nembhard1956@gmail.com using govDelivery Communications Cloud on behalf of: Housing Ombudsman Service · 81 Aldwych, London, Greater London, WC2B 4HN
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