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Thank you for taking the time and filling our complaints form.
You noted that :
‘Those involved in the Systemic Discrimination leading to Munchausen by Proxy and
PTSD of Mervelee Myers and Arnold Tomlinson to be disciplined.’
Could you please give me more information of the above, dates, names that I could use in order to determine the timeline of these events and the Teams responsible?
I will then be able to look into our systems and proceed with the formal complaint.
Southwark Council values: Treating residents as if they were a valued member of your own family | Being open, honest and accountable | Spending money as if it was your own | Working for everyone to realise their own potential | Making Southwark a place to be proud of | Always work to make Southwark more equal and and just | Stand against all forms of discrimination and racism
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You called us on 23 Oct 2023 and spoke to Deborah.
To help improve the service we offer, we’d really appreciate it if you could spare a few minutes to complete our short survey. Based on this experience, how likely is it that you would recommend Santander to a friend or relative? Not at all likely Extremely likely 012345678910 Your security is our priority So you know that an email is genuinely from us, we’ll: So you know that an email is genuinely from us, we’ll: Address it to you personally. Include the last 4 digits of your account or card number, or the last 3 characters of your postcode.Only include links that take you to information pages.Never ask for your personal information, such as passwords or security details. If you get an email that’s suspicious or doesn’t follow the rules above then please forward it to phishing@santander.co.uk Protect yourself against fraud and scams Protect yourself against fraud and scams Never share a Santander One Time Passcode (OTP) with another person, not even a Santander employee. Never download software or let anyone remotely log on to your computer or other devices following or during a cold call. Never enter your Online Banking or bank card details after clicking on a link in an email or text message. If you’re ever asked to do any of these, refuse and contact us immediately. For more information about fraud and scams visit our online Security Centre
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Your opinion matters to us
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A big thank you from us to you‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Read this email online A big thank you from us to you This email is intended for Mrs Myers, 5PY You’ve been entered into our £100,000 prize draw You’ve been entered into our £100,000 prize draw Mervelee We know this year has been particularly challenging for many, so what better way to finish the year than with £100,000 in your pocket just in time for Christmas.
At Santander we’ve got a history of helping our customers make the most of their money, with our current accounts that give cashback. We’re now taking that one step further by giving you the chance to win £100,000. Our way of saying thank you for banking with us.
The great news is you’re already entered into the draw and don’t need to do anything. Entry is open to tax residents of the United Kingdom who are new or existing Santander customers, and aged 18 years or older. This excludes all Santander UK employees and anyone associated with the draw. To see the full details and opt out information, read the terms and conditions
The winner will be drawn at random by the 15 December. Good luck. How useful was this email? Your feedback is important to us so we can improve our content and send emails of interest to you. Your security is our priority So you know that an email is genuinely from us, we’ll: address it to you personally include the last 4 digits of your account or card number, or the last 3 characters of your postcodeonly include links that take you to information pagesnever ask for your personal information, such as passwords or security details. If you get an email that’s suspicious or doesn’t follow the rules above then please forward it to phishing@santander.co.uk Protect yourself against fraud and scams Never share a Santander One Time Passcode (OTP) with another person, not even a Santander employee. Never download software or let anyone remotely log on to your computer or other devices following or during a cold call. Never enter your Online Banking or bank card details after clicking on a link in an email or text message. If you’re ever asked to do any of these, refuse and contact us immediately. For more information about fraud and scams, visit our fraud and security support page. Information correct as at 22 October 2023 This message was sent to you as a Santander customer. We only send marketing messages if you’ve not objected to receiving them at present. If you’d prefer not to receive marketing-based offers and information from us by email, please click here to unsubscribe. You can review and change all your marketing preferences at any time by logging on to Online Banking and going to ‘My Details and Settings’. Alternatively, visit your local branch. If you opt out of marketing we’ll still communicate important information about your account e.g. rate changes.
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Thank you for your email to Your Problems. I am sorry that I cannot respond to each letter individually, but if I decide to investigate your issue further I shall be in touch in due course. Please be aware I can only deal with letters that include a full name and postal address (not for publication).
Yours sincerely,
Anna Tims
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\733651. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback