Refer

18 February 2025 Kings College Hospital PALS

MM

Neglected Arnold Ebenezer Tomlinson between 9 March – 8 April 2024 – Kings

Removed me from Nexus Health Group – Decima Street Surgery

Made me an INACTIVE PATIENT – Silverlock Medical Centre

Made me an INACTIVE PATIENT – Acorn & Gaumont Road Surgery

Medical Gaslighting, Stalking Me – Maudsley NHS  

Dr. Dan Wilson Clinical Director, Ms Felicia Kwaku Head of Nursing, Matron Yamu Njie, Patricia Ikhena, Dr. Ambika Irving, Security Team, Gayle Lewis – Kings

Dr Phil Gregory & Hawa Oweh, Dr Peter Ocansey & Georgina – Maudsley

Dr Joanna Pennack & Leigh Kavannah – Nexus Health Group

Dr at Silverlock Medical Centre

Dr at Acorn & Gaumont Road Surgery    

I am still unhappy because as a result of raising concerns about the SYSTEMIC DISCRIMINATION against my husband and I, I am now being PENALISED by the NHS going back to when I worked at Kings College Hospital NHS Foundation Trust Mapother House Workplace Nursery 2003-2008. During one of the most difficult period in my life, I was removed from Nexus Health Group after Dr Joanna Pennack acted unprofessionally in preparing a Medical Report to help with my case when the Housing Association served me with POSSESSION LETTER in July 2023. As well as the way my husband and I were treated at Kings College Hospital on the 6th April 2024, I had to be dealing with the GASLIGHTING from individuals and organisations and the Legal Systems SOLICITORS representing me, colluding with the Courts and Housing Association trying to make out I do not have CAPACITY by falsifying my Medical Records. I registered at Silverlock Medical Centre and because I refused to take RESPIREDONE that Dr Phil Gregory prescribed, I was made an INACTIVE PATIENT on the 5th December 2024 when I showed up for my Blood Test Review. Dr Phil Gregory and Nurse Hawa Oweh showed up at my home on the 21st November 2024 unannounced. I assumed this was to INJECT me to carry out the NHS plots that I have identified to support the Housing Association POSSESSION and COMMITAL Proceedings that are in the Courts. I have since had correspondence of THREATS from INDIVIDUAL and NHS Organisations. Dr Phil Gregory got YouTube to remove videos proving his UNPROFESSIONAL CONDUCT when he called my mobile. Dr Peter Ocansey and Georgina replaced Dr Phil Gregory and Nurse Hawa Oweh turning up at my home unannounced twice. I realised that Dr Peter Ocansey is in contact with the Solicitor the same as Dr Phil Gregory. The aim is to say I don’t have CAPACITY to let the Housing Association IMPRISON and EVICT me. I registered at Acorn and Gamount Surgery and the same happened when I was sent message to book appointment about my Blood Test Results. I was made an INACTIVE PATIENT again. I asked for the results of my Blood Test to give to the Dentist who is trying to save the teeth I have left. Twice I have done Blood Test and refused the results. I asked for the results to be sent to me, if I am not allowed on the premises. I was told I would get a letter from the NHS. On the 17th February I was in a CRISIS and called the AMBULANCE. CAD 0902 – The Ambulance Professionals contacted the SURGERY and was told that LOOK OUT FOR EMAIL/CALL FROM PATIENT CARE SERVICES REFERRING ME TO THE SPECIAL ALLOCATION SYSTEM. ONCE YOU ARE REGISTERED WITH THEM TELL THEM ABOUT ONGOING SHAKING AND HIGH BLOOD PRESSURE ISSUES. The fact that Dr Peter Ocansey and Georgina turned up later, is proof there is a PLOT to SECTION Me under the Mental Health Act. Attempts have been made on my life to SECTION, MURDER and KIDNAP me between 30th October 2017 – 17 February 2025 when Dr Peter Ocansey showed up unannounced again. I have my evidence to prove my arguments about why I have been referred to PATIENT CARE SERVICES/SPECIAL ALLOCATION SERVICES from December and no efforts made for me to REGISTER. The world will be informed of how a DISABLED NHS PENSIONER who cared for my HUSBAND for 10 years is now a VICTIM of the NHS as soon as he died, NEGLECTED on BYRON ward where I was MANHANDLED. If I was not a STRONG JAMAICAN WOMAN, I would be HCT Group Impact Report 2016 statistics of 1 in 5 of all SUICIDES are associated with UNEMPLOYMENT. When I did not commit SUICIDE, my husband and I became 600,000 older people in the UK say they get out of the house once a week or less. The fact I am PUBLIC will put the NHS to shame because of what is happening to me at 16 Alma Grove where I am a VICTIM. I am a PRISONER in the home I got because of DOMESTIC VIOLENCE where Met Police and London Ambulance Service is sent on MALICIOUS CALL OUTS about my MENTAL HEALTH. Based on the recent ITV News documentary with Queen Camilla am sure the NHS will want to ac 

None of the ISSUES I raised in my COMPLAINT were addressed. Instead, the main COMPLAINT of Kings College Hospital NHS Foundation Trust was WHITEWASHED like when I represented myself at the Employment Tribunals. Because of the nature of my COMPLAINT and subsequent OUTCOME, I want to put on record that as a result of my taking KINGS to the Employment Tribunal, I was a participant in Dr. Maria Hudson’s research paper for the  Policy Studies Institute The Experience of Multiple Discrimination recommended to ACAS. My involvement in RESEARCH and FUNDRAISING will make it IMPORTANT to ACT before the WORLD gets hold of this. Because I posted videos online that were viewed by 700K persons. I have platforms where I can publish the stories that make the founder of the NHS Nye Bevan “No society can legitimately call itself civilised if a sick person is denied medical aid because of lack of means. As the face of Windrush 70 let me mention that MARCUS GARVEY was pardoned stated “If we as people realised the greatness from which we came we would be less likely to disrespect ourselves”. I will be starting my series of PODCASTS, it’s up to the NHS if they want to be portrayed in the NEGITIVE light of Gayle Lewis of PALS or the 23 years old Jake who visited my home on 17th February 2025 to help care for me. Because the NHS think it’s OK to try make out I do not have CAPACITY to cover up their roles in the MISCARRIAGES OF JUSTICE AGAINST ME AND MY HUSBAND. I am COPYING from here. In the words of MAYA ANGELOU “Mervelee Myers face many defeats in life, but giving up was never an option, and I will not be defeated”. Please get a copy of IN HONOUR OF STRONG WOMEN EVERYWHERE” for reference.  

The impacts started at Kings College Hospital NHS Foundation Trust 2003-2008 when I had the first nervous breakdown after the death of my brother with “Colon Cancer”. Information can be found in Dr Maria Hudson’s research paper. I had to start my career from the bottom of the ladder because of blacklisting and networking back then. Move forward and Dr Joanna Pennack failed to fill my DISABILITY FORM correctly for the UEL. This reinforces the STEREOTYPE why Richard Harty kicked me out of the UEL to cover up MIC at LEYF. The fact I had raised concerns at Kings about children at risks from UNQUALIFIED STAFF, I am sure with NEGLIGENCE identified in the cases where the NHS acting UNPROFESSIONALLY resulted in DEATH of INNOCENT persons. I am living in a situation where I am not SAFE. Members of the NHS named are party to attempts to SECTION, MURDER and KIDNAP me.   To use my MENTAL HEALTH against me in denying me MEDICAL AID will get the world talking… The impacts lasted from I had the first nervous breakdown to getting MANHANDLED. The NEGLECT of my HUSBAND will never go away. The fact that I had the first High Blood Pressure after I was sent POSSESSION letter is another factor. But my son who came here to support me is affected with High Blood Pressure because he is SCARED about what can happen to his mother. My husband was HEALTHY until 3 months before he died. The DISCRIMINATION by the NHS is responsible for his early demise. The fact that there is information online about this COMPLAINT will cause the world to take stock of what is happening to the Windrush Generation. My contributions to the NHS as an EMPLOYEE will be identified.   I have had counselling at the Maudsley that is now party to the DISCRIMINATION. I am a participant in research: Employment, Mental Health, Diabetes and was asked to do a video to encourage the BAME Community to take the COVID-19 Vaccine. I am a fundraiser and volunteer. 

It is time the NHS stop acting UNPROFESSIONALLY when concerns are raised to help them improve practices. Instead of covering up their UNPROFESSIONALISM in the REPORTS that was sent to me. Dr Maria Hudson’s research paper was not acted on. The fact that the impact on my health left me VULNERABLE is another factor. But worse of all to deny a DISABLED NHS PENSIONER, Medical Aid and COLLUDING to use my MENTAL HEALTH against me will be made PUBLIC. I will celebrate my husband’s birthday with the card I got from the King and Queen for International Women’s Day. Maybe Kings College Hospital NHS Foundation Trust and all parties might want to contribute. I am expecting an APOLOGY and COMPENSATION. 

Because my husband left a small amount in his WILL for the NHS and I am grateful to have been employed in an environment that helped me to be EMPOWERED I am expecting to get the highest amount 

Please quote Ref: 3446 17th October 2024 Private & Confidential Mrs Mervelee Nembhard-Myers-Tomlinson Via email: rattynem56@live.co.uk Dear Mrs Nembhard-Myers-Tomlinson, Patient Complaints King’s College Hospital Denmark Hill SE5 9RS 020 3299 3209 kch-tr.complaints@nhs.net http://www.kch.nhs.uk Thank you for your email of 9th April 2024, regarding the treatment your husband, Mr Arnold Tomlinson, received under the care of the Byron Ward team at King’s College Hospital. I would like to offer you and your family my deepest condolences at what I imagine is still an extraordinarily difficult time with the sad loss of your husband. While we appreciate feedback from our patients and their relatives, I must address the language used in your correspondence. It is important for us to maintain a respectful and constructive dialogue that fosters understanding and resolution, and I believe that the tone of your complaint did not align with this principle. I hope I can reassure you that your complaint has been investigated fully. Your complaint was shared with Dr Dan Wilson, Clinical Director, and Ms Felicia Kwaku, Head of Nursing, who are responsible for monitoring the quality of care within the Acute Specialty Medicine Care Group. Matron Yamu Njie, Patricia Ikhena, Ward Leader Byron Ward, Dr Ambika Irving, Byron Ward Consultant, and the Security Team at King’s College Hospital have investigated your concerns, and it is with this information that I am responding to you. I have addressed your concerns in line with how you have raised them. Your husband was admitted on 9th March 2024, with generalised weakness, hypothermia, and confusion. On reviewing Mr Tomlinson in the Emergency Department (ED), it was noted he was confused and therefore not able to provide a good clinical history. He was transferred to Annie Zunz Ward and later moved to Byron Ward on 10th March 2024. During a visit whilst on Byron Ward you found Mr Tomlinson sliding out of bed and were alarmed that the nurse did not seem to notice. I am very sorry for the distress caused; this is not the practice we expect from our staff. Staff are expected to regularly check on patients especially those unable to independently manage their activities of daily living. This would include repositioning the patient, checking their toileting needs, and offering drinks. My sincere apologies that this did not happen on 2 3446 this occasion. This has been discussed at daily handovers on the ward since your complaint, to reiterate to staff the need for regular checks on patients who need additional support. I am sorry that you felt the situation required you to video events on Byron Ward. Family and carers should have confidence that our staffs are providing appropriate, patient-centred care at all times which should include adequate supervision. I apologise if you felt that this was not the case in this instance. You mentioned that the nurse looking after Mr Tomlinson became abusive to you when you started filming him. I am sorry that you felt the nurse responded inappropriately. As part of the investigation, the nurse was interviewed, and CCTV was reviewed. During the interview with the nurse, he explained that he felt uncomfortable being filmed hence requested for you to stop filming and delete the video. No combative behaviour was evident on the part of the nurse. The nurse went on to explain that he was concerned that your recording might breach the privacy and dignity of other patients on the ward. It is appropriate for our staff to advocate for other patients. Since he felt uneasy, he reported the issue to Betty, the Nurse in Charge. Recording our staff without their consent constitutes a breach of our policies regarding privacy and recording in our facility. We take the privacy and rights of our employees very seriously, and such actions are not permissible. We kindly ask that you refrain from recording any staff members in the future and respect their privacy. Betty arrived at Mr Tomlinson’s bedside to ensure he was more comfortable and made an attempt to diffuse the situation. Unfortunately, this led to an altercation between you and Betty. Other nursing staff reported that you were raising your voice, and they were concerned about the other patients in the room. Speaking with Nurse Betty, she explained that she was unable to de-escalate the situation. NNurse Betty does not recall shouting at you, but does remember asking you to calm down. You asked her to leave the room. In order to respect your request, she did so but, for the safety of her staff and patients, she had to contact Security to ask for their support. The care group is undertaking a review of incidents where staff escalate to Security in order to diffuse situations. They have identified that the escalation process for these situations needs to be clearer and shared with our staff. The staff directly involved on this occasion have been reminded that this could have been handled differently. A call to more senior nursing staff on duty would have been more appropriate before involving security staff. I apologise that this was not considered at the time as it may have resolved things sooner. Encounter with Security You raised concerns about the security staff’s response when they assisted you to leave the hospital premises. I am sorry that you felt you were manhandled. However, after carefully reviewing the footage captured by the body-worn video cameras (BWVCs) worn by our security staff, it is evident that they maintained a high level of professionalism throughout the incident. Despite facing personal and derogatory remarks from you, including racist comments directed towards them and accusations 3 3446 of being a paedophile, the security staff remained composed and focused on their responsibilities. The footage clearly depicts the security staff calmly explaining to you the reasons for their intervention and subsequent request for you to leave, which was initiated at the request of the nursing staff due to their concerns regarding your behaviour. After initially walking off the ward, you stopped, so two security staff briefly assisted you to move forward by holding your arms. When you refused to cooperate, they promptly released their hold upon reaching the lift lobby, allowing you to proceed unaided into the lift. Additionally, the security staff can be heard confirming with nursing staff, prior to you leaving, that your departure would not impact the patient’s care, ensuring that the situation was handled with consideration for all involved parties. Furthermore, when you were in the lift lobby, you mentioned leaving your coat in the patient’s room, the security staff promptly retrieved it from the nursing staff and returned it to you without any indication of interference or theft. We are sorry that you felt discriminated against or harassed, the security staff aimed to ensure your safety, the safety of your husband, and the ward staff. It has been reported that you used inappropriate language, including racist slurs, which is completely unacceptable. We are committed to maintaining a respectful and inclusive environment for our employees, patients, and their relatives. Such language not only violates our policies but also undermines the values we stand for as an organisation. We ask that you refrain from using any form of discriminatory language in the future. Discharge arrangements Mr Tomlinson was first seen by the consultant Dr Irving on Byron Ward on 14th March and you were contacted by her later that day. You confirmed that you wanted Mr Tomlinson to come home for end-of-life care and so this remained the plan from the ward team. The occupational therapy team spoke to you again on 18th March to confirm your understanding of the plan for discharge. On 20th March, the team were told the existing package of care had been cancelled on Mr Tomlinson’s admission to King’s and so the team sent a new request for care to Southwark Social Services. This was for two carers to come four times per day, which is the maximum support social services can offer. On 22nd March the ward staff received a call from your husband’s social worker to say she had spoken with you. The social worker asked the ward team to contact you as she was worried that you seemed overwhelmed by the situation and the discharge plans. Dr Irving called you later that day to go through your concerns and you expressed that the equipment that had been ordered had not yet arrived, but that also you were not happy for your husband to remain at home on his own in case 4 3446 you needed to go out to attend appointments. Dr Irving suggested a care home as an alternate place of care in this case and you agreed this may be more suitable for you. A decision was therefore made for Mr Tomlinson to be fast-tracked (an urgent request for a place to be found) to a nursing home the following week; both you and Trevor (Mr Tomlinson’s son) were in agreement. The paperwork for the Fast Track was sent on 26th March. The ward were asked to provide some more information before the funding was approved. This was sorted out by Dr Irving. The fast-track paperwork was approved on 28th March. The team awaited feedback about which nursing homes had availability. On 3rd April, Mr Tomlinson deteriorated, and it was felt he was in the last days of his   On 3rd April, Mr Tomlinson deteriorated, and it was felt he was in the last days of his life. Tower Bridge care home was due to assess him that day. Trevor was updated that Mr Tomlinson may not be well enough to transfer, and the chaplain was contacted. On 4th April the clinical team contacted you and explained that Mr Tomlinson was likely approaching the last days of his life. It was explained that Tower Bridge care home had felt Mr Tomlinson was too unwell for transfer and that he was at high risk of deteriorating, perhaps dying, in transport if he was moved at that point. You understood this and acknowledged that Mr Tomlinson was likely “no longer aware of his surroundings” and would not have wanted to die in transport. It was agreed that if your husband remained stable, then the team could always restart discussions with the care home with a view to discharging him there if he stabilised. You were happy with this plan and said you were due to visit later that day. Mr Tomlinson did not become more stable and sadly passed away at 06:30hrs on 8th April. The nurses tried to reach you several times by telephone finally contacting you at 10:29hrs to inform you of Mr Tomlinson’s passing; you said you would come to the ward as soon as possible. Later that morning at 11:58hrs the ward manager tried contacting you but there was no answer on any of your known contact numbers. Mr Tomlinson’s son was at his father’s bedside, and he advised the team of other contact details. Three alternative numbers were provided and tried but they either reached voicemail or failed to connect. In most circumstances, deceased patients are moved off the ward after a short interval. You did not want Mr Tomlinson to move from the ward to the chapel of rest until you could say goodbye. Once you arrived you were able to spend some time with your husband. Palliative Care input The palliative care team are not routinely involved in all fast-track discharges and do not always see all patients approaching the end of their lives. Your husband’s Advance Care Plan had been updated by the consultant on the ward and there was

The palliative care team are not routinely involved in all fast-track discharges and do not always see all patients approaching the end of their lives. Your husband’s Advance Care Plan had been updated by the consultant on the ward and there was 5 3446 a plan for a referral to community palliative care on discharge. However, when he deteriorated on the 3rd/4th April, a referral was sent to the inpatient palliative care team. They undertook a remote review when they triaged the referral. They noted that his end-of-life symptoms were being well managed by the team on Byron Ward and they did not have any other input at that stage. They were happy with the ongoing plans to support Mr Tomlinson for end-of-life care in the hospital at that point. They would likely have reviewed your husband on Monday 8th April; however, he died in the early hours of that day. We are sorry that we were not able to support your late husband’s return home for end-of-life care. All efforts were made to allow this to happen with the correct equipment, care package, and support. We also appreciate that caring for someone at home even with lots of support can be very stressful and we fully understand the need for you to ask for a change of plan. The Byron Ward team worked with you and Mr Tomlinson’s son, Trevor (who both hold LPA for health and finances) and you both agreed that the plan should change to transferring him to a nursing home for end-of-life care. The team were not aware at any stage that you wished for this plan to revert back to a discharge home. We would like to thank you for taking the time to highlight your concerns. We aim to give our patients the best possible treatment and we are sorry your experience has not been entirely positive. Please be assured that we take your concerns seriously and will continue to monitor the quality of the care that we provide at King’s College Hospital. If you are not happy with how we have dealt with your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments, and some other public organisations. Their service is free for everyone. There is a time limit for making your complaint to the Ombudsman so you should do this as soon as possible. To take a complaint to the Ombudsman, or to find out more about the service, please go to http://www.ombudsman.org.uk or call 0345 015 4033. Yours sincerely, Anna Clough Site Chief Executive Officer, Denmark Hill King’s College Hospital NHS Trust