Refer to
19-Feb-2024
Ms Mervelee Myers
16 Alma Grove London
SE1 5PY
My reference: 2024000031
Please ask for: Complaints Team
Dear Ms Myers
Stage 1 response to your complaint ref: 2024000031
On 31 January 2024 we were contacted by the Housing Ombudsman Service and agreed to review your enquiry at stage 1 of the complaints process, I write to provide you with HfW’s response. MM Response: I am responding to this on the seriousness it deserves and will shine a light on Housing for Women and the Housing Ombudsman Services DISCRIMINATION of TENANTS in breaching the Equality Act 2010 Protected Characteristics and all relevant Laws, Legislations, Codes of Practices and Conducts. Based on my ENTITLEMENTS that were denied me after the death of my mother with dementia. And why my husband is TRAUMATISED and we have not celebrated getting MARRIED. https://merveleeadvocacy.com/2024/02/19/without-prejudice-mervelee-myers-log-facebook-memories-defensive-practice-names-of-criminals-need-emotional-regulation-treatment-violent-nuisances-of-hmcts-cps-cjs-sra-michael-carter-judge-brian-doyle/
You complained to HfW about: MM Response: I am expecting the Old Complaint to the HOS to stand as I followed all due procedures, unlike H4W playing the innocent party. Reasons the call from Deborah after I came from COURT on the 14th and the email will be tendered into evidence as proof of H4W hate crimes against TENANTS including Ms H Presley who was targeted because she raised concerns. Before going further let the world know I will no longer tolerate H4W TERRORISM after coercing Ms Gilchrist to target me. I have reached out to get her the support she needs, instead I am living in FEAR of her HARMING me since she installed camera to monitor my movements so she can trigger me away from the eyes of the neighbours inside the COMMUNAL AREA. The same CA where the key I gave H4W is used to send persons to my home to harm me. This will be already in the public domain. Also MP Neil Coyle wrote to H4W about my concerns.
- Excessive noise and unreasonable behaviour presented by another HfW tenant in your building MM Response: As stated above this is to be added to the old Complaints that I addressed via all the stages. Not my problems what H4W has done. I have evidence online of the Met Police handling of ASB from I posted my first video about Met Police. It is called “An Incident in Walworth Road” when I can be heard telling a person about my neighbours treatment of me. He can be heard saying don’t let her get away with it. H4W is responsible for COERCIVE CONTROL of my neighbour who needs HELP. I was contacted by a Samantha Gibbs in May 2022 via letter invitation to ASB. Anyone who knows me know how I address any concerns I have. Let H4W disclose those correspondence with Ms Gibbs. Ms Gibbs also visited my home on the 12th January 2022 bring a man who tried to ASSAULT me at my door. Ms Gibbs and Ms Gilchrist and the man were in each others company until the Police arrive to once again harass, bully and intimidate me. Now Ms Gibbs is off on Long-Terms Sick Leave. I learned reading the Witness Statement that Ms Gibbs started working with H4W in April 2022. What does that say about how H4W changed from the Social Housing that rescued me from “Domestic Violence” in 2000 to coercing my neighbour to continue the 22 years of HATE CRIMES that I catalogued in April 2019. H4W will DISCLOSE the SAR of 23 years since I signed the TENANCY AGREEMENT.
- HfW wiping your data and blocking you from sending emails MM Response: I have no reason to comment. Based on Deborah calling my phone using “Private Number” and the recording available along with the email.
I understand that to resolve your complaint you are seeking:
- For your report of ASB to be investigated MM Response: No, what about H4W and HOS reporting themselves to the RELEVANT AUTHORITIES? What about the Unlawful Injunction with threats of IMPRISONMENT and EVICTION and CONTEMPT of COURT? H4W contributed to the HATE CRIMES against me after Ms Gilchrist broke the glass on the 13th December 2021. The roles of the Met Police, Maudsley NHS, Southwark Council Adult Social Care, the GP Surgery, Mimi Owusu, and any individual, organisation, HMCTS, CPS, CJS will be named.
- For any wiped data to be reinstated and for any block placed on your incoming emails to HfW to be removed MM Response: Maybe H4W in wiping my DATA think I was going to let them get away with what they are doing to Ms Presley and other TENANTS, some of whom have died. I tried to resolve this matter AMICABLY, but H4W was not interested, instead the Met Police take sides with them and the neighbour and this information is online. As MP Neil Coyle states to H4W I am within my rights to safeguard myself and vulnerable husband. Well it was Camilla Tominey of the Daily Express that I contributed to the “Mental Health CRUSADE who said “Tech Don’t Lie”.
In investigating your complaint, I have:
- Spoken to your Neighbourhood Officer, Trina Philbert MM Response: Are you aware of the COURT CASES and the role of Trina Philbert? Ms Philbert will be reported for her HATE CRIMES when visiting my home with Candy Smith of Southwark Adult Social Care who arranged a “Mediation Meeting” with H4W in June 2022. She said she was in the job since May.
- Spoken to colleagues in our IT team MM Response: Were you aware I was the MINUTE TAKER for the SCRUTINY PANEL? I am seeking Legal Advice about H4W and partners in this matter. Based on the CONTEMPT of COURT threats of IMPRISONMENT, I will be relying on my Social Media, Investments in Websites, my BOOK and RELEVANT EVIDENCE as stated by District Judge Pigram. Refer to the fact that I have 18 Facebook Pages and my YouTube Channels subscribers are increasing. Therefore, the world will be reminded about the roles of the Judiciary of England and Wales, the Criminal Justice System and the Crown Prosecution Services in the miscarriages of justice. Did Deborah who called me on the 14th not aware of MERVELEE MYERS as she stated, or did H4W coerced her to call me to TRIGGER me, like what they are doing to Ms PRESLEY?
- Considered our responsibility under the principles of Safeguarding MM Response: Can I ask H4W to subscribe to my YOUTUBE for FREE LESSONS. I prepared some RESOURCES for the CUSTOMER PANEL as the MINUTE TAKER.
Excessive noise and unreasonable behaviour presented by another HfW tenant in your building
On 8th December 2023 you sent a video link to our legal representatives Devonshire’s Solicitors. The You tube video appears to be recorded from behind the front door of a residential property (which I believe to be your home) and details two voices. MM Response: Let me address the Representative of Devonshires Solicitors with the CURTSEY she deserves based on TREATMENT by H4W and Devonshires Solicitors of Ms PRESLEY. I consider Ms Presley to be DEPRESSED and I will reference my letter to www.leyf.org.uk for clarity of why I started https://fight4justiceadvocacy.business.site and I do not want Ms PRESLEY to become a SUICIDE statistics.
Devonshire’s shared with your video with the Neighbourhood Officer (Trina Philbert) on 8 December 2023 as you had not reported an incident to us, Trina wrote to you on 13 December 2023 to ask if you would like to log a noise complaint. MM Response: Let me just say I will not tolerate any more of this DISCRIMINATION based on the COURT CASES and Trina Philbert Witness Statement and referring me to the Maudsley NHS. The roles of Southwark Council Adult Social Care will be considered along with other Organisations. The 300+ pages of SAR by Southwark Council is another factor. But the 12 pages of Witness Statement will be the basis of why H4W will be exposed. H4W is aware that I was SCAMMED by Mimi Owusu of £10,000.00 from the time she meet me in April – July. H4W resorted to monitoring me inside the COMMUNAL AREA. There are photos of Ms Owusu’s friend who introduced her to me in the BUNDLES. There are photos of the MATS at my door before they were removed. Reasons for the UNLAWFUL INJUNCTION that cannot be CONTEMPT of COURT. Because I will name every District Judge from County Court at Clerkenwell and Shoreditch involves in the MISCARRIAGES of JUSTICE. I will be publishing a BOOK.
Our records show that you responded on the same day, however your response was unclear, and no further attempts were made to clarify the content of the email or establish if you wanted to log the complaint. MM Response: Since H4W want to continue INSILTING me, I will let them do so. Then the world will understand how many INDIVIDUALS I reached out to, to help me resolve the matter including the Rev Rose Hudson-Wilkin before Narin Masera sent me letter. I was trying to MEDIATE with her because I meet Ms PRESLEY online and was aware of what H4W and Devonshires Solicitors and HMCTS were doing to her.
We have now logged a report of ASB under case reference number 2024000045. To fully understand the problems you have been experiencing, your Neighbourhood Officer will need to meet with you to discuss the incidents, obtain the details of any witnesses and work with you to develop an action plan. MM Response: Since I consider H4W a THREAT to my HEALTH and SAFETY and that of my HUSBAND, and based on Trina Philbert’s “Witness Statement” I am letting H4W aware that this is not acceptable. Both Trina Philbert and Samantha Gibbs have threatened me at my home. I have CAD Numbers for the ASB of Ms Gilchrist and Samantha Gibbs. I recorded in line with GDPR and reasons that the UNLAWFUL INJUNCTION can’t be CONTEMPT of COURT. DISCLOSURE of DOCUMENTS in particular the letter dated April 2019 is part of the EVIDENCE. I was told by Ms PRESLEY how the HOS operates. Let me inform H4W that I meet Michael Gove at www.leyf.org.uk A/C in 2011 when he was at the Department for Education, now he is at Housing. I would advise H4W and Devonshires Solicitors to do the RESEARCH of why Met Police Commissioner Sir Mark Rowley wrote in my BOOK… The videos I created for “A New Met For London” will prove to the world how H4W changed from rescuing me from Domestic Violence” in 2000 to the TERROR CELL where am living in FEAR. Because my neighbour was coerced when all am doing is to SAFEGUARD everyone like I did when I averted a Grenfell Tower here. It is RELEVANT to mention Barrister Samantha Jones who Judge Freer gave a reference to be on the Grenfell Tower Inquiry Panel.
The meeting can take place on the phone or face to face. MM Response: No not an option. H4W already have the information that is part of the CONTEMPT of COURT.
I have asked your Neighbourhood Officer to contact you to arrange an appointment. MM Response: I consider Trina Philbert needs training and since she continues to DISCRIMINATE against Ms PRESLEY, this is part of my COMPLAINT. Because the HOS is party to H4W DISCRIMIATION against TENANTS.
To assist with her investigations and encourage a positive outcome, MM Response: HMCTS District Judges will be named. What is H4W definition of “Positive Outcome?”
you will be required to complete the enclosed diary sheets and work with Trina MM Response: Tina Philbert does not have the QUALIFICATIONS & EXPERIENCES to deal with this MATTER. and any other advised agencies e.g. the local authority MM Response: I have already done my DUTIES, the AUTHORITIES can contact me. If I did not get the SOLICITORS representing me I would become another VICTIM like Ms PRESLEY.
noise/environmental team or the police. MM Response: At this stage I will not tolerate the DICTATES of H4W that coerced a VULNERABLE person to pose threats to me and my VULNERABLE HUSBAND. Refer to my online Defensive Practice for all MENTIONED will be EXPOSED. The Met Police is the biggest CULPRITS as they are captured LIVE…
The diary sheets will need to be updated with any new incidences of ASB MM Response: I do not have time to be BURIED under H4W NEGLIGENCE leaving me and my HUSBAND at the hands of my neighbour, her partner and those who H4W deemed necessary to enter the COMMUNAL AREA with the key I gave them.
as soon as possible after they occur MM Response: This has been happening since 2001. Samantha Gibbs who is on Long-Term Sick Leave must ANSWER to why she coerced Ms Gilchrist. Trina Philbert will be charged for LYING and Narin Masera for paying Ms Mimi Owusu for a 12 page Witness Statement claiming I was SECTIONED under the Mental Health Act and Registered DEAF. I was caused additional STRESS by the actions of the Metropolitan Police and their failures to act when I reported Winsome Duncan and Barrister Ryan Clement verbal Threats. But turned up at my home on 30th October 2017 I write on Facebook I was feeling SUICIDAL. Reasons the CCCS District Judges with be named.
and returned to your Neighbourhood Officer (Trina Philbert), via email to customer.service@h4w.co.uk MM Response: Has the BLOCK been lifted?
Your compliant has not been upheld.
HfW wiping your data and blocking you from sending emails
The Head of IT has confirmed that at no point have we deleted data held on our tenants or blocked tenants from sending emails to the business. HfW commenced using a computerised database to log customer contact in 2013, ahead of this date all data was held on the tenancy files. MM Response: I will provide the EVIDENCE.
Your compliant has not been upheld.
HfW’s Policy for the Safegaurding and Protection of Adults at Risk
I have noted the comments you have made about how you are feeling and notification of your husbands decline in health, and have asked your Neighbourhood Officer to complete a referral to the safeguarding team. Trina will be able to speak to you about the report she has made and any other support you or your husband may need when she contacts you. MM Response: This is breaching the Equality Act 2010 Protected Characteristics.
This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. MM Response: The first COMPLAINT still stands because I did my part.
If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: MM Response: The first COMPLAINT still stands and I am advocating on behalf of TENANTS let down by the HOS.
HfW Complaints Team
Sixth Floor, Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: MM Response: My first COMPLAINT still stands and HOS is involved.
As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: MM Response: H4W is in breach of the TENANCY AGREEMENT I signed first in 2001, 2007 and 2015.
Ms Fosu
Head of Housing
Mervelee Advocacy 