Refer to
To Whom It May Concern
19 March 2024
Complaint: 202342943 – Stage 1 complaint about the Housing Ombudsman Service
Dear Helen Ewens
Thank you for your email dated 18 March 2024, in which you are asking me for the impossible based on the situation that the Housing Ombudsman Service is responsible for putting me and my vulnerable husband in. As you have stated I provided lots of information, I should not have had to be under such DISTRESS having to complain about the HOS if they were not party to the “Systemic Discrimination” by Housing for Women over the years by allowing my neighbour Deborah Agnes Gilchrist to get away with 23 years of hate crimes against me and my elderly husband. I will repeat, you should not have a role to INVESTIGATE my complaint against the service provided by HOS because I should not have to complain. I will not be patronized by you explaining what your role is either, because there is proof that the HOS takes the side of the landlord against tenants and this is not unique to my case alone. See https://www.gov.uk/employment-tribunal-decisions/ms-m-myers-v-london-early-years-foundation-2300047-2016 for when it started and why HOS is negligent in its handling of my complaint about H4W in the first place.
| Ms M Myers v London Early Years Foundation: 2300047/2016Employment Tribunal decision.www.gov.uk |
Since you have chosen from the helpful information what you deem you want to investigate let me hone my writing skills about how the HOS discriminated against me by explaining that expecting me to be doing a response at this sensitive time is an addition to the discrimination. I am not sure if you are familiar with the “Equality Act 2010 Protected Characteristics” therefore, I will list the ways that HOS ignored them.
Breaches:
1. Age – my husband at 101 is now dying after the PTSD of living with the discrimination of 22 years of discrimination by the “Neighbour from Hell”. The YouTube video online of the person who came to deliver another summons from Devonshires Solicitors must be taken into consideration. Because I was served a BUNDLE on a Sunday evening and District Judge Richard Hayes claim this was reasonable time for me to attend court to defend myself. https://youtu.be/3og_5Mgkhrw?si=JqRjbAE7Gbh3DKIu.
2. Belief/Religion: I was sent a BUNDLE on Sunday Evening disrupting my RIGHTS to celebrate my BELIEFS and not to be discriminated against. As a carer I was at the Tessa Jewel Health Centre the next day with my husband for his “Diabetes Eye Check” I posted online about how STRESSED I was. https://youtu.be/wg77wbNT8Kg?si=nAFqexbG1jdyuob6.
3. Disability: Both myself and husband experienced 22 years that impacted on the disabilities that results in the slow demise of my husband health having to accompanying me to the County Court at Clerkenwell and Shoreditch taking a toll on the deterioration in his health. Since none of the District Judges were aware of the elderly man accompanying me to the KANGAROO COURT and district judge stated in the Court Order that I was assisted by my husband then HOS must take responsibility for not dealing with my “Complaint” about Housing for Women to get a resolution and I have to submit another complaint. I have developed an “Eating Disorder” as a result of the discrimination by Housing for Women. My name and character are DEFAMED by H4W and the 12 pages “Witness Statement” must be taken into evidence. The referral by Trina Philbert to the Maudsley NHS must be taken into evidence. Labelling me a “Violent Nuisance” by District Judge Sterlini who was involved in striking out my claims against Winsome Duncan must accept my Book IN HONOUR OF STRONG WOMEN into evidence. The fact that it was signed by Metropolitan Police Commissioner Sir Mark Rowley at the launch of “A New Met for London” must be taken in evidence. Because in July I meet Nigel Pearce at Elim House in Peckham where I was invited to a “Community Event organised by the Southwark Law Centre. Evidence can be accessed online. The fact that I will now have to do a “Psychiatric Assessment” is another case of the hate crimes against me. https://youtu.be/FOGwwIMgl9E?si=J3VGGE0LSck3B9ic.
4. Race: My husband and I are the victim of RACISM from my neighbour and other members of the Neighbourhood. The Metropolitan Police that joined Ms Gilchrist RACISM some captured on LIVE from my Husband moved here in 2000. To breaking the glass of the “Communal Door” on the 13th December 2021 and the Police Officer who was sent out in an Emergency chose to accuse me of shouting and threatened to leave by doing exactly that. Ms. Gilchrist was coerced by Housing for Women STAFF who set out on a CAMPAIGN of HATE CRIMES against me and my husband. https://youtu.be/io2KUFZzfK8?si=OkCI6VxNhU7T6MkJ.
The serious allegations are what they are because of HOS failures to act “Without Prejudices” in addressing my first complaint about H4W and allowing them to get away with wiping the Customer Portal of the DATA from 2000. Without Prejudice, I am not sure you are COMPETENT to investigate my complaint based on the HOS discrimination of other tenants who raised complaints against H4W. I am saying this because of my experiences of the past 10 years and prior to that how my complaints were handled. I was a participant in Dr. Maria Hudson’s research paper for the Policy Studies Institute “The Experience of Multiple Discrimination” recommended to ACAS. I was a participant in Mental Health Research with Dr. Faith Matcham at Kings College London. I was a participant in Diabetes Research. I conducted the “A Voice of a Child” research for my former employers www.leyf.org.uk CEO June O’Sullivan in August 2010. The year the Equality Act Protected Characteristics became LAW.
| LEYF NurseriesWelcome to The London Early Years Foundation, changing the world, one child at a time.www.leyf.org.uk |
Once again let me affirm that by sending me this letter to provide you with specific examples is HOS using delaying tactics in the hope that I cannot comply with this dictate by the 25th March 2024 so HOS can abandon the complaint. Since you claimed I provided lots of helpful information, you should have deducted the information from that. I do not feel, I know and I have provided HOS with the information. Refer to https://youtu.be/umCkr178Nhw?si=3uknllF8mfDy6qYv.
Housing Ombudsman Services Breaches of the Equality Act
Treated Unfairly
You can find the answers in the “Helpful Information” you claim to receive and I will reference Ms. H. Presley as a “Case Study”. Refer to
Put at a Disadvantage
Is the HOS aware that I have been taken to COURT by H4W because of the failures of the HOS to address the COMPLAINT of 2022 in a timely manner? I will advise HOS to send someone to the County Court at Clerkenwell and Shoreditch on the 4th April 2024 and 25th July 2024. https://www.youtube.com/live/NHTA0sBNQrA?si=utJ0SrIL4LF_0tTI.
Violation of Dignity
I experienced 22 years of hate crimes at Housing for Women and HOS is negligent in not addressing my first COMPLAINT. Therefore, HOS is responsible by way of breaching the Equality Act 2010 Protected Characteristics leaving me to become the victim of Housing for Women staff who coerced Ms. Gilchrist to target me and my husband. Ms. Gilchrist cannot be held responsible for her behaviour because I asked for her to be supported. Instead of providing Ms. Gilchrist and myself the support we needed, H4W got the Metropolitan Police involved in the discrimination. H4W treatment further exacerbated my husband PTSD from the discrimination of my former employers and the Judiciary of England and Wales, the Criminal Justice System, and the Crown Prosecution Services. Refer to https://fight4justiceadvocacy.business.site for more. As well as getting targeted by H4W Devonshires Solicitors LLP set out on a campaign using my vulnerability against me. I was lucky enough to come home on the 25th October 2023 to save my husband from going into a HYPO that could cause his death. Because Narin Masera made a report against me and PC James Murphy from the Brixton Police visited my home with a letter. The lists of BREACHES are listed for the court, reasons HOS must send a REPRESENTATIVE to both Court dates.
I did not say the HOS label me a “Violent Nuisance” but they are definitely treating me like one. Please read and understand and don’t accuse me. I have been dealing with 10 years of such ALLEGATIONS. Refer to https://youtu.be/taA14IVIm9g?si=E5jYOel1Yb_NGsoJ.
I was labelled a “VIOLENT NUSIANCE” by District Judge Sterlini behind my back because of HOS failure dealing with my COMPLAINT of 2022.
Here is another example of HOS breaching my RIGHTS not to be discriminated against by giving me deadlines. HOS should not be giving me deadlines, but instead be aware of what is happening from the helpful information you claimed to have received. You will need a further 5 days to investigate my claim whilst I have lived at Alma Grove from 2000 experiencing HATE CRIMES. I am now in fear for me and my husband’s safety, based on the actions of Deborah Agnes Gilchrist, her partner, her friends, H4W staff, Devonshires Solicitors and agents, the Metropolitan Police that came with battering RAM to my door. https://www.youtube.com/live/0eRABvKHRD0?si=IO8RuxqFLcU2Xmin.
Are you aware that I am due in Court on the 4th April 2024? If I did not get a solicitor to represent me, I would end up like Ms. H. Presley. Let me update you that my husband is DYING and will be sent home from the hospital with support to die at my home that he considers his home from he moved here in 2001. The HOS is responsible for not acting about the COMPLAINTS of 2022 and letting Housing for Women getting away with DISCRIMINATION against vulnerable tenants. https://youtube.com/shorts/TUo5RKFdoAw?si=H7RHtcK4tOshVWlH.
HOS Threats
I consider your threats not to investigate my complaint as another case of DISCRIMINATION based on the fact HOS failed to address the first complaint and colluded with Housing for Women in taking the side of landlords against tenants. I must reference the case of Ms. H. Presley as an example. https://youtube.com/shorts/ryQeizcFGrY?si=-RWMj6jaijPcwsmC.
| #merveleemyers MAPS @housingforwomen8227 & @metpolice_uk give #debbiegilchrist #power to #hateyoutube.com |
Let me hope HOS have enough examples, barring that please subscribe to my various Social Media for more.
Regards
Mervelee Myers FD (Open)
Mental Health & SEND Advocate
Turn Activist.
From: casework@housing-ombudsman.org.uk <casework@housing-ombudsman.org.uk>
Sent: Monday, March 18, 2024 2:27 PM
To: ratty.nembhard1956@gmail.com <ratty.nembhard1956@gmail.com>
Subject: Case ID – 202342943 Stage 1 complaint about the Housing Ombudsman Service [REF/J3/rX/aP/aq/]
18 March 2024
Dear Mrs Myers
Complaint: 202342943 – Stage 1 complaint about the Housing Ombudsman Service
Thank you for your email of 29 February 2024, in which you have provided a lot of helpful information. My role is to investigate complaints about the service provided by the Housing Ombudsman Service, as opposed to the service provided by your landlord or any other organisation.
In your service complaint, you said that the Ombudsman has discriminated against you, and ignored your protected characteristics. This is a serious allegation, and I want to ensure that we investigate this thoroughly. So that we can do this, please could you provide some specific examples of what the Housing Ombudsman has done that has led you to feel that, on the basis of your protected characteristics, we have:
· treated you less favourably than other service users,
· put you at a particular disadvantage because of certain rules or arrangements which are in place,
· demonstrated unwanted behaviour that violates your dignity or creates an offensive environment for you.
You also said you would appreciate if the Ombudsman would stop treating you like we have done, labelling you a ‘violent nuisance’. It would be helpful if you could explain in what way or when we have labelled you as a ‘violent nuisance’.
Please could you provide any specific examples by Monday 25 March 2024. I will need a further 5 working days to investigate your complaint, which means I will aim to provide my response by Wednesday 3 April 2024 (allowing for the bank holidays around Easter).
If we do not receive specific examples, then we will be unable to investigate your complaint.
Yours sincerely
Helen Ewins
Service Complaints Investigator
PO Box 152, Liverpool, L33 7WQ
You can find all the latest news, reports, and guidance from the Housing Ombudsman Service on our website.
The Centre for Learning provides free, online training and events to social housing landlords, to create a positive and effective complaint-handling culture.
To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to our website.
Mervelee Advocacy 