We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\739008. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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The Parkinson Hi Mervelee, Welcome to our winter round-up of the best stories from The Parkinson.
Today it’s my pleasure to introduce you to Kuhan. Since his Parkinson’s diagnosis 10 years ago, he has gained a new sense of perspective which he is now using to give back to the community.
We also look in more detail at the range of local support that’s available to help you live better with Parkinson’s, and how functional strength training can help you continue doing everyday tasks. A new sense of perspective Kuhan described himself as a happy go-lucky chap for whom the world was his oyster before he was diagnosed with Parkinson’s, aged just 38. The shock was seismic. But a decade on, Kuhan has a new sense of perspective. “In a lot of ways, I now try to use Parkinson’s as an opportunity – that’s something I wish I had appreciated from the beginning,” he says. Meet Kuhan Support for everyone Did you know there’s over 300 in-person groups across the UK offering a range of support and activities to help you live well with Parkinson’s? We hear from 6 people who share how this support has benefitted them. Find out more Functional strength training Functional strength training aims to keep your body moving well, so you can continue to carry out everyday tasks, like shopping. We find out more with specialist physiotherapist Bhanu Ramaswamy. Learn more Nordic walking Being diagnosed with Parkinson’s 5 years ago hasn’t dimmed Christine’s passion for physical activity. She has recently become a Nordic walking instructor and credits it with giving her a sense of hope. Read Christine’s story A step closer to a better treatment This year saw promising results for a drug called NLX-112. More research is needed, but the findings create a solid foundation for this as a potential new treatment for dyskinesia and maybe even motor symptoms more widely. Read more Please don’t forget our dedicated Parkinson’s advisers are here across Christmas and the new year if you have any questions, concerns or need advice.
I look forward to sharing more stories with you in the spring. But in the meantime, I hope you enjoy reading the stories I’ve shared here, and that you have a merry Christmas and a happy New Year.
Best wishes,
Karen Spillett Editor
Get involved It’s our readers who help shape The Parkinson, so please do let us know what you think of our content. Get in touch
We are Parkinson’s UK. Powered by people. Funded by you. Improving life for everyone affected by Parkinson’s. Together we’ll find a cure.
Parkinson’s UK is registered at 215 Vauxhall Bridge Road, London, SW1V 1EJ, GB and is the operating name of the Parkinson’s Disease Society of the United Kingdom. A registered charity in GB (258197), and in Scotland (SC037554).
We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\739000. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738981. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738970. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738957. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738948. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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Dear Ms Mervelee Myers, This is a reminder that you are now due for your Oral Hygiene Visit appointment. It’s important to maintain healthy teeth and gums and to do this we advise that you attend regular examinations with your Dentist and/or Hygienist. This will help prevent dental problems in the future and ensure you always have a great smile. Don’t Delay, Book Today! Call us on the number below 020 7703 2524 Please phone us on 020 7703 2524 to arrange an appointment which suits you. Thank you, Wytes Elephant & Castle T: 020 7703 2524 E: elephant@wytes.co.uk A: 94 – 96 Walworth Road, London, , SE1 6SW W: This e-mail message is confidential and is intended for use by the addressee only. If this e-mail was not intended for you please delete it. Wytes Elephant & Castle does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect their computer systems or data. No responsibility is accepted by Wytes Elephant & Castle in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738929. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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Thank you for agreeing to do this study and participating. We have received all the data we need at this time and this board is now closed. Enter Best regards, Elana Epstein
Thank you for agreeing to do this study and participating. We have received all the data we need at this time and this board is now closed. Enter Best regards, Elana Epstein
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738854. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738854. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738854. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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You could have 14 days to go HiMervelee,
Based on details you gave us last time, you could have just two weeks to go before your home insurance is due. Don’t let your current provider overcharge you, we’ve already found you a deal below. See your quote Home Insurance Our cheapest deal for you: Total: 294.65 Your Address: SE1 5PYReview and buy Things changed? Double check your details to get a price that’s right for you. Bring on a year of rewards Get a year of rewards* when you take out a qualifying product through us. Only available through the Meerkat App. Get your quote Unsubscribe • Privacy policy • Customer Service • Open in Browser *To obtain a reward, a qualifying product must be taken out. 1 membership per year. Rewards T&Cs apply. Meerkat Meals: App only. Participating outlets. Restrictions, limitations & T&Cs apply. Pizza Delivery: 50% off Pizzas, 7 days a week. 30 min spend, delivery fees & radius vary by outlet. Card only. Geographical restrictions may apply. Dine out – 2 for 1: Selected food, cheapest free. A la carte only. Sun-Thurs. Max 6 people. Kids meals and drinks excl. Dine out – 25% off total bill: Days available vary by outlet. Min & Max group sizes apply. Meerkat Movies: Participating cinemas. Tues or Weds. 2 standard tickets only, cheapest free. Caff Nero: 25% off barista-made drinks & pastries. App only. 2 codes per day. T&Cs apply. Some insurance providers may not always offer a quote. If you tailor your details you may see a wider range of prices. comparethemarket.com is a trading name of Compare The Market Limited. Registered in England No.10636682. Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS. Compare The Market Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution (Firm Reference Number: 778488). Energy and Digital products are not regulated by the FCA. We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you can take your case to the Financial Ombudsman Service (FOS) Please be aware that this email is not a sales confirmation email. We track emails using small images called pixels to understand if you opened the email, how many times it has been opened and what device you have accessed it on. For more information on tracking pixels please see our Cookie Policy.
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We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\738827. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback
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If you have sent us information to support a Criminal Injuries Compensation claim, we will look at the information provided and link it to the claim. Please be aware that we don’t routinely acknowledge correspondence received and will only contact you if we need to obtain medical or other information and when we make a decision on your application.
If you are contacting us to request an update about your claim, we kindly ask that you await contact from us. We will contact you if we need medical or other information and when we make a decision on your claim. Although we assess more than two-thirds of new and review applications within 12 months, it is not unusual currently for some claims to take longer, for example: if you have made a request for us to review a decision or you have made an appeal to the First-tier tribunal. Complex cases will take longer to finalise if treatment is ongoing and the level of recovery is not known.
This email and any files transmitted with it are private and intended solely for the use of the individual or entity to whom they are addressed.
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Safeguarding and protection of adults at risk Policy Author: Zaiba Qureshi, Jill Maddison Responsible Executive: Chief Executive Ratifying Authority: Board Date ratified: May 2018/ November 2018/ December 2021 Date of previous review: Indexed 2015 Date of next review: Details of Consultation Internal and External: Internally ET and SMT Equality Impact Assessment: YES Date conducted: May 2018 Conducted by: Zaiba Qureshi Results: No significant issues Status Final Version No. 1 File path Related Policies Safeguarding for Children and Young People Confidentiality and Information Sharing Equality, Diversity, and Inclusion Whistleblowing Grievance Disciplinary Data Protection Disclosure and Barring Services (DBS) Appendices None 3 Contents
Policy ………………………………………………………………………………………………………………………………..4 1.1 Scope and aims of the policy ………………………………………………………………………………………….4 1.2 Policy Statement …………………………………………………………………………………………………………..5 1.3 The Legal Framework ……………………………………………………………………………………………………7 1.4 Definitions ………………………………………………………………………………………………………………….22 1.4.1 What is an adult? ………………………………………………………………………………………………….22 1.4.5 What is abuse?……………………………………………………………………………………………………..23 1.4.6 What is harm? ………………………………………………………………………………………………………24 1.5 Our responsibilities and commitments…………………………………………………………………………….25 1.6 Legal procedures ………………………………………………………………………………………………………..27 1.7 Staff Recruitment ………………………………………………………………………………………………………..27 1.8 Staff Training………………………………………………………………………………………………………………27 1.9 Equality and Diversity…………………………………………………………………………………………………..28 1.10 Working in a multi-agency environment…………………………………………………………………………..28 1.11 Monitoring ………………………………………………………………………………………………………………….29 1.12 Promoting Safeguarding and Reporting ………………………………………………………………………….29 1.13 Confidentiality & Sharing Information ……………………………………………………………………………..31 1.14 Supporting people……………………………………………………………………………………………………….31 1.15 Designated Person………………………………………………………………………………………………………33
Further information…………………………………………………………………………………………………………….34
Review of this Policy ………………………………………………………………………………………………………….34 4
Policy This policy applies to all staff, including senior managers and the Board of Trustees, paid staff, volunteers and sessional workers, agency staff, students, interns, or anyone working on behalf of Housing for Women, regardless of location. This policy does not apply to specific guidance around confidentiality, safe touch, or young people and children under the age of 18. Please refer to Housing for Women’s Safeguarding Children’s policy for further information. The purpose of this policy is to:
protect adults at risk who receive Housing for Women’s services
provide staff and volunteers with the overarching principles that guide our approach to safeguarding and adults at risk. Housing for Women believes that an adult at risk should never experience abuse of any kind. We have a responsibility to promote the welfare of all adults at risk and work with partner organisations to keep them safe. Housing for Women is committed to working in a way that protects all adults at risk who are receiving our services. Housing for Women’s policy and procedures are based on The Six Principles of Safeguarding that underpin all adult safeguarding work: o Empowerment – Adults are encouraged to make their own decisions and are provided with support and information: o Prevention – Strategies are developed to prevent abuse and neglect that promotes resilience and self-determination: o Proportionate – A proportionate and least intrusive response is made balanced with the level of risk o Protection – Adults are offered ways to protect themselves, and there is a co-ordinated response to adult safeguarding o Partnerships- Local solutions through services working together within their communities o Accountable – Accountability and transparency in delivering a safeguarding response 1.1 Scope and aims of the policy The aims of this policy are to: Address all aspects of safeguarding and adult at risk protection. Ensure a prompt and appropriate response, when it appears that an adult may be at risk of abuse; adhering to legal frameworks. Actively promote the empowerment, self-determination and well-being of adults at risk through attention to safeguarding issues; in all the services that we provide. Work in the best interests of people who are unable to take their own decisions and/or to protect themselves, their assets, and bodily integrity. Ensure that service users receive the appropriate advice, protection, and support from relevant agencies, when independence, self-determination, and choice are at risk. Work within a multi-agency context, making sure that all staff, volunteers, contractors, and agents are aware of the need to be alert to the signs of abuse, and know what to do if they have concerns that adult abuse is taking place. Clarify the procedures that are in place to make sure that investigations into allegations of adult abuse or neglect are conducted quickly, safely, and efficiently. 5 These aims will help to reduce the likelihood that any adult in contact with Housing for Women, or other service users, will experience significant harm as a result of abuse and neglect. This policy relates to adults of 18 years of age or over. Children under the age of 18 years are protected by the Children Act 1989. A person is a ‘child’ until they reach 18 years of age or until they get married. This policy sets out how we will safeguard adults 18 years and over who access Housing for Women’s services. Safeguarding issues regarding people aged less than 18 years will be supported as per our Safeguarding Children Policy. This policy should be read in conjunction with the following related policies: Confidentiality and Information Sharing – see Data Protection and Data Sharing and Confidentiality policies; Equality, Diversity, and Inclusion; Whistleblowing; Grievance, Discipline; and Domestic Violence policies. 1.2 Policy Statement Housing for Women recognises that all people have a right to live their lives free from all forms of abuse. Our philosophy under this policy is that a person deemed at risk has the same rights in law as all other citizens, and that sustainable communities can promote those rights. Housing for Women is committed to a zero-tolerance policy towards abuse, regardless of who the potential abuser may be. We recognise that at risk adults can experience abuse, and where we have knowledge or suspicion that abuse is taking place we will make sure it is reported to the appropriate authority for investigation. This policy has been developed and will be implemented in accordance with Who Decides, published by the Lord Chancellor’s Department in 1997, with No Secrets published jointly by the Department of Health and the Home Office in 2000, with Safeguarding Adults published by the Association of Directors of Social Services in 2005, the Safeguarding Vulnerable Groups Act 2006 and the Protection of Freedoms Bill, and with the London Multi-Agency Policy and Procedures to Safeguard Adults from Abuse 2011-14 and 2019, and The Care Act 2014 The London Multi-Agency Policy and Procedures to Safeguard Adults from Abuse (2019) explains the roles, responsibilities and duties of organisations that work directly with, and whose work affects, adults at risk. It provides: the legislative requirements and expectations on individual services to safeguard and promote the well-being of adults in the exercise of their respective functions, relating to adults with needs for care and support and carers; and a framework to monitor the effective implementation of policies and procedures. It states that all organisations that provide services or work with adults who may be at risk should: Act to ensure the safety and protection of the adult at risk. Know about the policy and procedures and be aware of issues of abuse, neglect, or exploitation. Act in a timely manner on any concern or suspicion that an adult who is vulnerable is being, or is at risk of being, abused, neglected, or exploited and to ensure that the situation is assessed and investigated. Housing for Women is committed to the multi-agency approach recommended in the guidance and framework and we recognise the lead responsibility of statutory agencies in investigating safeguarding issues. We will work in partnership with those agencies when implementing this policy and safeguarding procedures locally. 6 Staff and volunteers must: Be aware that they must call the police and/or an ambulance where appropriate in situations where the abuse of the adult indicates an urgent need for medical treatment, or where there is immediate risk of harm indicating urgent action is needed to protect the person. Be authorised to make a report to the police, and if a crime has been committed, ensure action is taken to preserve evidence. This could be where there has been a physical or sexual assault. Share their concern with colleagues and seek advice and support. Inform their line manager. If their line manager is implicated in the abuse, then they should inform a more senior manager. Know what services are available and how to access help and advice for the adult at risk. Know how and where to make a direct referral, where speaking to a manager would cause delay. Know that they must make a clear factual record of their concern and the action taken. The London Multi-Agency Policy and Procedures to Safeguards Adults from Abuse 2019 additionally sets out roles and responsibilities of managers in all organisations: to ensure the alleged victim is made safe. to ensure that any staff person or volunteer who may have caused harm is not in contact with service users and others who may be at risk, for example, ‘whistle-blowers’, to ensure that appropriate information is provided in a timely way. Managers, Directors, the CEO and Trustees should ensure that they: Make staff aware of their duty to report any allegations or suspicions of abuse to their line manager, or if the line manager is implicated, to another responsible person or to the local authority. Meet their responsibilities under the Health and Social Care Act 2008, the Care Standards Act 2009, and the Care Act 2014; and ensure compliance with registration, outcomes, guidance on compliance, quality, safeguarding and safety standards. Operate safe recruitment practices and rigorously take up and check references Adhere to and operate within their own organisations ‘whistle blowing’ policy and support staff who raise concerns. Fulfil their legal obligations under the Vulnerable Groups Act 2006, the Vulnerable Groups Order 2007(As amended by the Protection of Freedom’s Act 2012) and act in full compliance with the Disclosure and Barring Scheme. Housing for Women recognises its responsibility and is fully committed to safeguarding and promoting the welfare of adults who may be at risk within the legal framework of the Mental Capacity Act 2005, the Safeguarding Vulnerable Groups Act 2006, the Domestic Violence Crime and Victims (amendment) Act 20129, the Sexual Offences Act 2003, the Crime and Disorder Act 1998, the Public Interest Disclosure Act 1998, No Secrets 2000, under section 7 of the Local Authority Social Services Act 1970 and the London Multi-Agency Policy and Procedures to Safeguard Adults from Abuse 2019, and the Care Act 2014 as referenced above and in section 3 of this Policy. 7 Housing for Women will ensure that we fulfil our legal responsibilities regarding the Independent Safeguarding Authority in recruiting and employing staff and volunteers working in ‘regulated and/or controlled’ activities. All such staff employed by Housing for Women will have the appropriate DBS checks carried out in accordance with Association recruitment policies. We recognise that, although the language and processes used can be the same, Safeguarding Adults is not the same as Safeguarding Children. There is an inherent presumption of capacity for adults, instead of a presumption of incapacity for children, and sound safeguarding recognises an ethos of self-directed support for adults. Support services will provide a suitably accessible summary of this policy to service users, their family, and advocates when they are first introduced to the service. This policy and accompanying procedure will be reviewed regularly in line with any changes in legislation, regulation and/or good practice, and in response to evidence /feedback of how well the policy is meeting the needs of the organisation. The policy will be reviewed by Housing for Women’s Board on an annual basis. 1.3 The Legal Framework Present legislation does not provide a co-ordinated framework of legal protection for at risk adults. Nevertheless, legal duties do exist for agencies working with potentially at-risk adults and despite the lack of a single co-ordinated framework, legal action can follow as a consequence of abuse. In support of legal requirements, both statutory and best practice guidance emphasise the shared sense of responsibility across agencies for safeguarding adults and protecting them from harm. All organisations including our own must therefore listen to and be responsive to the diverse needs of at-risk adults and their families and recognise that safeguarding adults from harm must be everyone’s business. This policy has been drawn up on the basis of the key legislation linked to adult safeguarding and guidance that seeks to protect adults at risk. In addition, the Social Care Institute for Excellence (SCIE) provides guidance to practitioners in relation to the law as it applies to safeguarding. This is entitled Safeguarding Adults at risk of harm: a legal guide for practitioners and can be found at http://www.scie.org.uk/publications/reports/report50.pdf The following is a summary of relevant legislation; however, legal advice should be sought for a more detailed interpretation of the main requirements of each piece of legislation: Human Rights Act 1998: Article 8 (1) provides that: Everyone has the right to respect for their private and family life, their home, and their correspondence. However, this is a qualified right and Article 8 (2) states that: “There should be no interference by a public authority with the exercise of this right except such as is in accordance with the law and is necessary in a democratic society in the interest of national security, public safety or the economic wellbeing of the country, for the protection of the rights and freedoms of others.” Therefore, disclosure of information will need to take Article 8 into consideration. The sharing of information may be necessary, for example, for the protection of health or morals, for the prevention of the rights and freedoms of others, or for the protection of disorder and crime. Data Protection Act 2018 (the “DPA”) It is the responsibility of all staff to ensure that information exchanges are justified by, and in accordance with the DPA. The DPA acts as a framework for how to handle and process (including sharing, obtaining, recording, and storing) personal and special category personal information. It contains two Schedules that list various Conditions which, when fulfilled, allow for the processing of personal data (Schedule 1) and special category data (Schedule 8). Personal data is that which can identify a living individual. Some personal data 8 is classified as special category personal data when it relates to a person’s racial or ethnic origins, physical or mental health or conditions, sexual life, criminal offences, religious beliefs, and trade union membership. The 6 Data Protection Principles also need to be complied with to allow sharing to be lawful. Freedom of Information Act 2000: The Freedom of Information Act 2000 grants a right of access to any information held by public authorities unless there are valid legal reasons why this information should not be disclosed. It is intended to promote a culture of openness and to facilitate a better public understanding of how public authorities carry out their duties, the reasoning behind their decisions, and how public money is spent. The Freedom of Information Act 2000 does not interfere with Housing for Women’s obligation to protect personal or confidential data, nor does it inhibit an individual’s right to access their own personal information, as prescribed under the Data Protection Act 1998. Public authorities have an obligation under the Freedom of Information and Data Protection Acts to consider requests from any person or organisation for access to any information that they hold. This may include safeguarding adult information, including the minutes of meetings and information shared by any other party in connection with safeguarding adult investigations. Public authorities will not release information if any of the exemptions defined in the Freedom of Information Act 2000 or Data Protection Act 1998 apply. The exemptions include personal information, information supplied in confidence, information for which a claim to legal professional privilege can be maintained, and information where disclosure would prejudice the effective conduct of social work. There may be circumstances where information relating to safeguarding adult investigations is released, but only where it is appropriate to do so. A situation where information may be released would be where a case has been concluded with no concerns regarding the safety of those involved, and where permission has been received from all relevant parties for the disclosure of the information. However, advice should always be sought from the Legal, Data Protection, Information Governance and Caldicott Guardian as appropriate. Crime and Disorder Act 1998: This Act was introduced to provide measures to prevent crime and disorder and anti-social behaviour in the community. Section 115 of the Act provides that any person can lawfully disclose information where necessary or expedient for the purposes of any provision of the Act, to chief officer or police, a police authority, a local authority, a probation service, or a health authority, even if they do not otherwise have this power. This power also covers disclosure to people acting on behalf of any of the named bodies. The “purposes” of the Act include a range of measures such as local crime audits, the role of the youth offending team, anti-social behaviour orders, sex offender orders and local child curfew schemes. However, the use of Section 115 must be considered on a case-by-case basis and must still be compliant with the principles of the DPA. Care Standards Act 2000: This Act established the National Care Standards Commission. Part V11 is specifically concerned with the protection of persons at risk. Section 81 of the Act obliges the Secretary of State to keep a list of individuals, who are considered unsuitable to work with persons at risk. Section 82 provides that a person who provides care for persons at risk shall refer a care worker to the Secretary of State for the following reasons:
that the provider has dismissed the worker on the grounds of misconduct (whether or not in the course of his employment), which harmed or placed at risk of harm persons at risk
that the worker has resigned, retired, or been made redundant in circumstances such 9 that the provider would have dismissed him, or would have considered dismissing him, on such ground if he had not resigned, retired, or been made redundant
that the provider has, on such grounds, transferred the worker to a position which is not a care position
that the provider has, on such grounds suspended the worker or provisionally transferred him to a position which is not a care position but has not yet decided whether to dismiss him or to confirm the transfer. Care Act 2014- safeguarding sections 42-45 and other sections and guidance relevant to safeguarding adults: This act introduced requirements for: Local authorities to carry out enquiries (or cause others to) where it suspects an adult is at risk of abuse or neglect. All areas to establish a Safeguarding Adults Board (SAB) SABs to carry out safeguarding adults’ reviews (SARs) SABs to require information sharing from other partners to support SARs or other functions. The Act sets out five aims of cooperation including protecting adults with care and support needs who are currently experiencing or at risk of abuse or neglect (para 15.16, Chapter 15). Housing providers are now listed in the Act as one of the partners a Local Authority must co-operate with when considering and planning a person’s need for care and support. S6 (3)(d). There is a Duty on Local Authority’s to promote integration with NHS and other services including housing. The Care Act final statutory guidance was published in October 2014 following consultation on the draft in the summer. Chapter 14 provides guidance on Sections 42 -47 and 68 of the Care Act and:
Includes 14 references to housing providers and housing support providers
States SABs may wish to invite additional partners to some meetings depending on the specific focus or to participate in its work more generally. Examples include representatives of housing providers, housing support providers’ (para 14.117)
States all housing providers and housing support providers should have clear operational policies and procedures in adult safeguarding
States all housing staff must be:
familiar with the six principles underpinning adult safeguarding •empowerment, prevention, proportionality, protection, partnership, accountability. The six principles that underpin adult safeguarding apply to all sectors and settings including housing providers (para 14.13) •trained including via multi-agency training set by the SAB (para 14.122). Staff must know signs and types of abuse who to report to (14.86), how to support adults to think and weigh risks and benefits of different options (para 14.30).
vigilant and able to respond to adult safeguarding concerns, including housing (para 14.29, 14.30). •trained in recognising the symptoms of abuse •vigilant and able to respond to adult safeguarding concerns Caldicott Principles 1997: The Caldicott Principles laid down by the NHS Executive must be followed by those employed or funded by any NHS Trust or body. The principles are as follows:
Principle 1 – Justified purpose Every proposed use or transfer of patient identifiable information within or from an organisation should be clearly defined and scrutinized, with continuing uses regularly reviewed by an appropriate guardian.
Principle 2 – Don’t use patient identifiable information unless it is absolutely necessary 10 Patient identifiable information items should not be used unless there is no alternative.
Principle 3 – Use the minimum necessary patient identifiable information When use of patient identifiable information is considered to be essential, individual items of information should be justified with the aim of reducing identifiability if possible.
Principle 4 – Access to patient identifiable information should be on the strict ‘need to know basis’ Only those individuals who need access to patient identifiable information should have access to it, and they should only have access to the information items that they need to see.
Principle 5 –Everyone should be aware of their responsibilities Action should be taken to ensure that those handling patient identifiable information, both clinical and non- clinical staff, are aware of their responsibilities and obligations to respect patient confidentiality.
Principle 6 – Understand and comply with the law Every use of patient identifiable information must be lawful. Someone in each of these organisations should be responsible for ensuring the organisation complies with relevant legal requirements. Domestic Violence Crime and Victims Act 2004: focus on legal protection and assistance to victims of crime particularly domestic violence. The Act made significant changes in the way in which instances of domestic violence are dealt with by the courts together with measures to improve the treatment of victims and witnesses of domestic violence Equality Act 2010: legally protects people from discrimination in the workplace and in wider society. It replaced previous anti-discrimination laws with a single Act, making the law easier to understand and strengthening protection in some situations. It sets out the different ways in which it is unlawful to treat someone Immigration and Asylum Act 1999: Section 20 provides for a range of information sharing for the purposes of the Secretary of State:
to undertake the administration of immigration controls to detect or prevent criminal offences under the Immigration Act
to undertake the provision of support for asylum seekers and their dependents. Modern Slavery Act 2015 (section 52): The Act gives law enforcement the tools to fight modern day slavery, ensure perpetrators receive suitably sever punishments and enhances support and protection for Victims. National Health Service Act 1977: The National Health Service Act 1977 Act provides for a comprehensive health service for England and Wales to improve the physical and mental health of the population and to prevent, diagnose and treat illness. Section 2 of the Act provides for sharing information with other NHS professionals and practitioners from other agencies carrying out health service functions that would otherwise be carried out by the NHS. Mental Capacity Act 2005: There will be circumstances where an individual adult appears not to be able to make a decision about whether to consent to information being shared with others. The Mental Capacity Act and the associated code of practice contain guidance about the consideration of a person’s capacity, or lack of capacity, to give consent to sharing information. The starting assumption must be that the person has capacity unless it is established that they do not, and only then after all practical steps to help the person make the relevant decision have been taken but have been unsuccessful. An unwise decision taken by the relevant person does 11 not mean they lack capacity. This policy and procedure sets out the approach of Housing for Women in relation to safeguarding and protecting adults at risk from abuse and providing guidance on protective practice. We recognise women’s and adults’ right to live a life free from abuse and neglect, and as such they will be treated in a way that respects and promotes their human rights under the Human Rights Act 1998 and the Equality Act 2010. Individuals will be assumed to have the capacity to make informed decisions unless there is clear evidence to the contrary. If there are serious concerns about an individual’s ability to make informed decisions, guidance will be sought in accordance with the Mental Capacity Act 2005 and through local Adult Services. Adults capable of making informed decisions, having been made aware of their rights and options, will be supported in making their own decisions about their lives. This will include the taking of reasonable risks, as long as these do not threaten, harm, or put at risk any child or adult who may be involved. If this is the case staff will work in accordance with Housing for Women’s Data Protection, Information Sharing and Confidentiality Policies. Where a decision is made on behalf of the person who lacks capacity to share personal information, it must still comply with the requirements of the Data Protection Act (General Data Protection Regulation (GDPR) from 25 May 2018) and be in their best interests. Sharing health information can be a contentious area. There is guidance from professional health bodies, which NHS staff refer to, as well as local health trust policies. Local practice agreements need to be in place to ensure consistency across health and social care agencies and it is advisable to find out what these arrangements are when seeking the co-operation of health care staff. In general terms there are two pieces of relevant legislation, outlined briefly below. Safeguarding Vulnerable Groups 2006: The purpose of the Safeguarding Vulnerable Groups Act 2006 is to restrict contact between children and persons at risk and those who might do them harm. While the 2006 Act itself is very complex, its key principles are straightforward, and they are as follows:
unsuitable persons should be barred from working with children or persons at risk;
employers should have a straightforward means of checking that a person is not barred from working with children or persons at risk;
suitability checks should not be one-offs: they should be an element of ongoing assessment of suitability to catch those who commit wrongs following a suitability check. Protection of Freedoms Act 2012: The Protection of Freedoms Bill gained royal assent on 1 May 2012 and includes a reform of the vetting and barring and criminal records regime and a change in the law to allow people who were prosecuted for consensual sex with a person aged 16 or over, at a time when this was illegal, to apply to have their convictions removed from the Police National Computer and other police records if they meet the conditions laid down in the Protection of Freedoms Act 2012. As a result, if the individual has successfully applied to have them removed, these historical convictions will no longer be released as part of a DBS check. The Disclosure and Barring Service was introduced in December 2012 and brought together the Independent Safeguarding Authority and the Criminal Records Bureau and more information can be found at https://www.gov.uk/government/organisations/disclosure-and-barring-service/. Protection from Harassment Act 1997: The Act makes provision from protecting individuals from harassment and similar conduct. 1.4 Definitions 1.4.1 What is an adult? We define an adult as a person aged 18 or over. This policy sets out how we will safeguard adults 18 years and over who access Housing for Women’s services. Safeguarding issues regarding people aged less than 18 years will be supported as per our Safeguarding Children Policy. 1.4.2 What is an Adult at Risk The broad definition of an ‘adult at risk’ is taken from No Secrets (section 2.3). The term ‘adult at risk’ has been used to replace ‘vulnerable adult’, and is referenced as such throughout No Secrets, Guidance on Developing and Implementing Multi-agency Policies and Procedures to Protect Adults at Risk from Abuse- Department of Health 20001 . This is because the term ‘vulnerable adult’ may wrongly imply that some of the fault for the abuse lies with the adult abused. The term adult at risk is defined in the London Multi Agency Policy and Procedures to Safeguard Adults from Abuse 2019 asfollows: An Adult at Risk as a person aged 18 or over who is in need of care and support (whether or not those needs are being met), who is experiencing or at risk of abuse or neglect, and because of those needs is unable to protect themselves against the abuse or neglect or the risk of it. 1.4.3 What is Adult Safeguarding Adult safeguarding means protecting a person’s right to live in safety, free from abuse and neglect. We adopt this definition to make sure we meet regulatory requirements and to promote effective joint working with other safeguarding agencies using it. Other definitions exist in partner organisations. An adult at risk may therefore be a person who:
is elderly and frail due to ill health, physical disability, or cognitive impairment
has a learning disability
has a physical disability and/or a sensory impairment
has mental health needs including dementia or a personality disorder
has a long-term illness/condition
people living with HIV or AIDS.
misuses substances or alcohol
is a carer, such as a family member/friend who provides personal assistance and care to adults and is subject to abuse
is unable to demonstrate the capacity to make a decision and is in need of care This does not mean that just because a person is old or frail or has a disability they are inevitably ‘at risk’. For example, a person with a disability who has mental capacity to make decisions about their own safety could be perfectly able to make informed choices and protect himself or herself from harm. In the context of safeguarding adults, the vulnerability of the adult at risk is related to how able 1 No Secrets, Guidance on Developing and Implementing Multi-agency Policies and Procedures to Protect Adults at Risk from Abuse- Department of Health they are to make and exercise their own informed choices free from duress, pressure, or undue influence of any sort, and to protect themselves from abuse, neglect, and exploitation. It is important to note that people with mental capacity can also be vulnerable2 and to remember that people outside of this definition may also be vulnerable to abuse due to social exclusion, offending history, homelessness, domestic and sexual violence and exploitation, ethnicity, religion, gender, and sexual orientation.3 Domestic abuse is not explicitly included in either No Secrets 2000 however it is included in the updated London Multi- Agency Policy and Procedure to Safeguard Adults From Abuse 2019 together with Modern Slavery. The Policy and Procedure issues guidance around how to respond to adults at risk where domestic abuse, honour-based violence and forced marriage is suspected or disclosed. Housing for Women will comply with this guidance and work within this policy to ensure that referrals to both MARAC and Adult Services are made as appropriate to women’s individual circumstances. 1.4.4 What is the ‘Framework of Standards’ The Framework of Standards is: “All work which enables any adult who is or may be eligible for community care services to retain independence, wellbeing and choice and to access their human right to live a life that is free from abuse and neglect.” We acknowledge that a person who may be accessing Housing for women’s services may not necessarily be at risk but aspects of the situation they are facing may make them at risk. We further acknowledge however that a person who has previously been assessed as ineligible for community care services can still be a victim of abuse or be at risk of abuse. 1.4.5 What is abuse? The Multi Agency London Safeguarding Adults Policy and Procedures to Safeguard Adults from Abuse 2011 defines abuse as: “A violation of an individual’s human and civil rights by any other person or persons.” (No Secrets DH, 2000) and further states: “Abuse may consist of a single act or repeated acts. It may be physical, verbal, or psychological, it may be an act of neglect or an omission to act, or it may occur when a vulnerable person is persuaded to enter into a financial or sexual transaction to which he or she has not consented or cannot consent. Abuse can occur in any relationship and may result in significant harm to, or exploitation of, the person subjected to it” Abuse is about the misuse of power and control that one person has over another. The person who is responsible for the abuse is very often well known to the person abused. Where there is dependency, there is a possibility of abuse or neglect unless adequate safeguards are put in place. Forms of abuse can be either deliberate or be the result of ignorance, or a lack of training, knowledge or understanding. Intent is not an issue at the point of deciding whether an act or a failure to act is abuse; it is the impact of the act on the person and the harm or risk of harm to that individual. Abuse can take place in settings such as the person’s own home, day, or residential centres, supported housing, educational establishments, or in nursing homes, clinics, or hospitals. 2 The Equality Act 2010 3 http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4008486 A number of abusive acts are crimes and informing the police must be a key consideration. Domestic abuse is the actual or threatened act of harassment, assault, or violence (mental, physical, or sexual) carried out by a current or former member of a household against another member of the same household. Victims of domestic abuse should be supported in line with our Domestic Abuse policy and the relevant local authority’s specific domestic abuse strategies. 1.4.6 What is harm? In determining what justifies intervention and what sort of intervention is required, ‘No Secrets’ 2000 uses the concept of ‘significant harm’. A definition of significant harm in a consultation paper issued by the Lord Chancellor’s Department states: ‘‘Harm should be taken to include not only ill treatment (including sexual abuse and forms of ill treatment that are not physical) but also the impairment of, or an avoidable deterioration in, physical or mental health; and the impairment of physical, emotional, social, or behavioural development. These latter categories may be very important to an individual’s ability to recover from an illness or have the best possible quality of life”. (Making Decisions, 1999).6 The importance of this definition is that in deciding what action to take, consideration must be given not only to the immediate impact on and risk to the person, but also to the risk of future, longer-term harm. Seriousness of harm or the extent of the abuse is not always clear at the point of the alert or referral. All reports of suspicions or concerns should be approached with an open mind and could give rise to action under Housing for Women’s Safeguarding Adults policy and procedures. 1.4.7 Categories of Abuse: The Department of Health in its ‘No Secrets’ 2000 report suggests the following as the main types of abuse: –
Physical abuse
Sexual abuse
Psychological and emotional abuse
Neglect
Financial and material abuse
Discrimination
Institutional abuse Physical abuse This includes bodily assaults resulting in injuries e.g., hitting, slapping, pushing, kicking, misuse of medication, and restraint or inappropriate sanctions. This also includes bodily impairment, for example malnutrition, dehydration, failure to thrive; Medical/healthcare maltreatment. Sexual abuse: This includes rape, incest, acts of indecency, sexual assault, sexual harassment, or sexual acts to which the vulnerable adult has not consented, or could not consent or was pressured into consenting. Sexual abuse might also include exposure to pornographic materials, being made to witness sexual acts and encompasses sexual harassment and non- contact abuse. Psychological and emotional abuse: This includes threats of harm, controlling behaviours, humiliation, bullying, shouting, swearing, intimidation, coercion, harassment, verbal abuse, enforced isolation and withdrawal from services or supportive networks. Neglect: This includes ignoring medical or physical care needs, failure to provide access to appropriate health, social care or educational services, and the withholding of the necessities of life, such as medication, adequate nutrition, and heating. Financial and material abuse: This includes theft, fraud, exploitation, pressure in connection with wills, property or inheritance or financial transactions, or the misuse or misappropriation of property, possessions, or benefits. Discrimination: This includes harassment and slurs, which are racist, sexist, homophobic or based on a person’s disability. These forms of discrimination are also recognized in the 2010 Equality Act7 Additionally, the London Multi Agency Policy and Procedure to Safeguard Adults from Abuse 2019 has included: Institutional abuse: Institutional abuse is the mistreatment or abuse or neglect of an adult at risk by a regime or individuals within settings and services that adults at risk live in or use. This mistreatment includes behaviours that violate the person’s dignity, resulting in lack of respect for their human rights. Institutional abuse occurs when the routines, systems and regimes of an institution result in poor or inadequate standards of care and poor practice which affects the whole setting and denies, restricts, or curtails the dignity, privacy, choice, independence or fulfillment of adults at risk. 8 Multiple forms of abuse may occur in an on-going relationship or abusive service setting to one person, or to more than one person at a time, making it important to look beyond single incidents or breaches in standards to underlying dynamics and patterns of harm. Any or all of these types of abuse may be perpetrated as the result of deliberate intent and targeting of vulnerable people, negligence, or ignorance. 1.5 Our responsibilities and commitments Housing for Women believes that all at risk adults have the right to be protected from abuse or neglect, regardless of their: race; religion; belief; language; ethnicity; gender; sexuality; age; health or disability; location; criminal behaviour; or immigration status. We will do all that we can to ensure that women receive a service which is safe, which meets their need, and which is equitable to that of children in relation to safeguarding. Our approach to working with at risk adults is consistent with the principles and responsibilities defined within existing legislation. Housing for Women abides by the government guide to interagency practice for keeping at risk adults safe (“No Secrets: Guidance on developing and implementing multi-agency policies and procedures to protect at risk adults from abuse” (March 2000) which sets out the responsibilities on all agencies, including voluntary and private sector organisations, to make arrangements for safeguarding and promoting the welfare of at-risk adults with whom they work. Our approach to working with at risk adults is also consistent with other relevant legislation and reports as detailed in section 3 of this policy i.e.:
Human Rights Act (1998)
Safeguarding at risk Adults Act (2006)
Safeguarding Adults: National Framework of Standards (2005)
No Secrets (2000)
Domestic Violence, Crime and Victims Act (2004)
Protecting adults at risk: London multi-agency policy/ procedures to safeguard adults from abuse (2019) We recognise that it is not the sole responsibility of any single service to provide this protection. As a housing association and provider of support services, we have a valuable contribution to make to the prevention of abuse and neglect of we accept shared responsibility for the provision of this protection and adhere to the Safeguarding policies of the local authority in which the service is based. Housing for Women recognises that some early indicators of abuse and neglect are often noticed by ‘front-line staff’ rather than professionals primarily charged with the role of protection. Parents and carers are aware they are under scrutiny when seeing social workers, health visitors and GPs, but may not feel this when visited by someone for example carrying out a repair. Housing for Women will conduct recruitment, induction, training, supervision; casework and responses to allegations in accordance with the relevant legislation, which applies to those who work with at risk Adults. Housing for Women has clear processes in place for recording, reporting, and monitoring where there are signs of adult abuse or neglect. We also realise that there are cases where there are not clear signs of abuse, but there may be a ’cause for concern’ based on a member of staff’s gut feeling or suspicion; our processes cover such situations. Housing for Women will protect women’s and children’s right to a confidential service except in exceptional circumstances where there is risk of significant harm to a child or adult. Housing for Women will only breach confidentiality where significant concerns have been identified in relation to the welfare of the at-risk Adult. All such circumstances must be justified and agreed with a manager. Housing for Women will ensure that all staff, particularly those in ‘frontline’ roles, receive training so that they are able to recognise signs of abuse and neglect and know exactly what to do if they see any of these signs. Housing for Women will ensure staff have the necessary tools in place to support the measures they are required to take. Housing for Women recognises that staff who are involved in identifying abuse or neglect may find this distressing or disturbing and so we offer support and guidance to staff in these instances e.g., Employee Assistance helpline/counselling. Housing for Women will respect and listen to women and take seriously all statements about, or allegations of, abuse or neglect made by at risk adults. We will always seek and consider the persons wishes and feelings, giving due weight to their level of understanding, for example, when carrying out a risk assessment and putting a protection plan into place. Housing for Women will offer support to parents and/or carers and will encourage their involvement in any enquiries unless this would compromise the at-risk adult’s safety or long-term welfare. Housing for Women will recognise and respect diversity under the Equality Act 20109 At risk adults from all cultures are subject to abuse and neglect and we will be sensitive and informed when assessing an at-risk adult’s needs; however, we are clear that adult abuse will not be tolerated for religious, cultural, or any other reason. Housing for Women will try to avoid making subjective judgments based on stereotypes, for example, this may apply when dealing with people who have literacy or learning issues. As far as possible we will be objective when assessing a situation. Housing for Women staff will not use their positions, particularly those of power and authority, to abuse manipulate or exploit any adult at risk. Housing for Women will publicise this policy to residents and staff in a number of ways:
Residents’ Handbooks
Leaflets: These provide service users with a summary of the policy and procedures that should be followed. It is in a format that is appropriate and accessible to At risk adults
Policy Briefings: These are held across all staff teams to ensure that the existence and content of the policy are understood 1.6 Legal procedures Some statutory offences have been created which specifically protect those who may be incapacitated in various ways and some instances of abuse can constitute a criminal offence. For example, assault (whether physical or psychological), sexual assault, theft, fraud, hate crime and certain forms of discrimination, whether on racial, gender or disability grounds When safeguarding alerts suggest that a criminal offence may have been committed, Housing for Women staff will refer the matter to the Police immediately. This must be done in line with the procedure outlined in Section 23 of the procedures below. Criminal investigation by the Police takes initial priority over all other lines of enquiry and Housing for Women will assist the Police in their enquiries. If the member of Housing for Women staff receiving the alert is unsure if a criminal offence has occurred, they should refer the matter to their line-manager or social services. The line manager of social services officer can advise on whether to refer the matter to the Police or to social services for investigation. If the alleged perpetrator of the abuse is a member of Housing for Women staff, we will carry out our own internal investigation. Where we investigate issues we will take appropriate action according to the findings of our investigations, up to and including dismissal of staff. Housing for Women will take whatever action is necessary to support the criminal prosecution of anyone found to have been responsible for the abuse of an adult. The Police may ask us to delay our internal investigation whilst they investigate, and we will usually do so. However, we are mindful of our employer responsibilities and that it is not good employment practice to unduly delay or prolong an investigation, disciplinary process, or suspension. If there is a conflict between the advice from the Police on when to commence our investigation and the guidance in our disciplinary procedure, then advice will be sought from our HR Advisor to agree a course of action. 1.7 Staff Recruitment Housing for Women has a rigorous process and policy in relation to recruitment. All staff and volunteers will be carefully selected and vetted to ensure they do not pose a risk to children or atrisk adults. Staff and volunteers who may be placed in a position of responsibility or who will have substantial unsupervised contact with children, young people and at-risk adults will be checked through the DBS (formerly CRB) and will have an enhanced disclosure certificate. Housing for Women will ensure that safeguarding training and awareness of this policy are part of the core induction process, for staff and volunteers, who may have any contact with at risk adults. 1.8 Staff Training Housing for Women will provide all staff with basic Safeguarding Adults Awareness training. Our Safeguarding and protection of adults at risk policy and procedure will be addressed during staff induction. All front-line staff and their managers, providing support or a housing management service to at risk adults, will attend refresher training on Safeguarding (provided by Housing for Women), every two years. The Director for each department is responsible for ensuring that all staff are aware of safeguarding issues, their safeguarding responsibilities, their responsibility for implementing this policy and procedures. Safeguarding Adults at risk awareness training will be included in Housing for Women’s corporate training plans. The Housing for Women Code of Conduct sets out clear boundaries for staff regarding how they should work with residents and people who use Housing for Women’s services. Staff should be mindful at all times that their roles and responsibilities can place them in positions of power and potential control over aspects of an at-risk adult’s life. Staff should work to ensure that this power dynamic is addressed and minimised as much as possible. 1.9 Equality and Diversity It is essential to recognise that customers of all races, age, religion, gender, sexual orientation, disability, and literacy levels should be treated equally and fairly and have the right to be protected from abuse or neglect. Housing for Women will provide a personalised response to safeguarding alerts, according to individual circumstances. Housing for Women’s staff will ensure that they act in accordance with Housing for Women’s Equality & Diversity and Inclusion policy. All staff and service users will have access to this document on request. This document and any related leaflet may be translated, interpreted, or provided in accessible formats such as large print or Braille, according to customers’ needs. Housing for Women will not tolerate bullying or harassment in any form. We recognise bullying and harassment may take place in any of our properties and will ensure that perpetrators are dealt with in accordance with our:
Equality, Diversity and Policy
Anti Social Behaviour Policy
Bullying and Harassment Policy 1.10 Working in a multi-agency environment Housing for Women recognises the role played by the multi-agency ‘Safeguarding Partnership Boards’ established by local authorities. The Boards seek to promote, inform, and support the work that safeguards adults in that given area. We further support their ethos that partnership working and sound communication between agencies can promote awareness and better enable adults at risk to access safety. Housing for Women will actively contribute to the work of the boards where possible. In the event of specific safeguarding incidents, exact partnership working will be determined by the nature of the incident and those already involved. Housing for Women will engage with local Multi Agency Public Protection Arrangements (MAPPA) planning and implementation, when notified by the lead authority or agency. Housing for Women will ensure that where adults are receiving services from a range of agencies, staff involved in a particular case are made aware of the other agencies involved and who has lead responsibility in meeting their needs. Housing for Women will contribute to Serious Case Reviews as required. Housing for Women will endeavour to ensure that this policy is approved by some or all of the authorities that we work with. Housing for Women will proactively develop links with local agencies and voluntary groups dealing with adult safeguarding, and will aim to provide support where possible, e.g., provision of meeting room space. 1.11 Monitoring Housing for Women will keep a record of all alleged cases of abuse or safeguarding concern. These will be brought to the attention of Trustees at timetabled Board meetings. This record will also be reviewed annually, examining the frequency of incidences, actions taken and analysing data across the partner’s services to look at trends and determine types of serious incidents/ protections cases/ management of investigations and risk factors. Housing for Women will endeavour to map culturally specific safeguarding issues and, where necessary, implement appropriate service improvements (e.g., specific staff training). Housing for Women will set out a report Annually, which will include learning and actions/changes to procedures to be taken. These actions/changes will include changes that need to be made to this policy, the recruitment, induction, training, supervision, case work conduct and responses to allegations processes. The Annual report will be used as a basis for Housing for Women’s review of policy and procedures. 1.12 Promoting Safeguarding and Reporting Housing for Women recognises that effective safeguarding is person centred, preventative and empowering. It can enable people to be appropriately informed of their choices and to be empowered to work in partnership or co-operatively with others to protect at risk adults. Housing for Women recognises that people who use our services may need varying levels of support to achieve this. Housing for Women’s services will promote safeguarding awareness in meaningful and accessible ways. This could be through: providing information, providing advice and practical help, training sessions, service user/resident meetings, support planning, key-working sessions, facilitating involvement of other professionals (e.g., Community Safety Officer, Help the Aged representatives, local authority Client Affairs Teams reps) etc. Housing for Women will also use what people tell us to inform staff training on Safeguarding Awareness. Managers should encourage regular discussions on safeguarding issues to help ensure staff awareness is maintained. Staff should be given opportunities to reflect upon their own practices, experiences, concerns etc. to promote confidence in responding to safeguarding concerns (e.g., Association or one-to-one discussions, ‘action learning sets’, peer Associations). Housing for Women recognises that safeguarding experiences can be very difficult for all involved, especially the victim. Some people can find it difficult to raise a concern, for a variety of reasons. We promote awareness points for staff so they can help people feel able andcomfortable to report concerns (See appendix 3). Anyone raising an alert, making a complaint or an allegation expressing concern – whether t staff, customers, carers, or members of the general public – will, above all else, always be: Heard, Listened to, and Believed. All staff must be aware that adult abuse can occur within a domestic context and that there can be an overlap between Safeguarding Adults incidents and cases of Domestic Abuse. If there is any concern that an at-risk adult is involved, staff should discuss this with their line-manager and Social Services lead contact immediately. Social Services will determine whether there is a at risk adult case to be investigated. It is better to raise an alert to Social Services than to not. If staff believe they may be working in a climate of institutional abuse they have a responsibility to alert senior managers who will always listen. Where there are concerns that a manager may be causing harm or placing a person at risk, these concerns must be reported at the earliest opportunity to another senior manager. Housing for Women staff who observe something of concern should report it and record factual, unbiased notes of the event/incident. Housing for Women will immediately suspend any staff member reported for suspicion of abuse until an investigation has been completed. As with any other potential disciplinary matter the staff member will not be presumed guilty and will be given every opportunity to account for their actions before any disciplinary procedures are invoked. Any decision to suspend a member of staff will be made in consultation with Housing for Women’s HR department and will be in accordance with probation or disciplinary procedures If a staff member is concerned their manager will not believe reports on the grounds of divided loyalty or friendships the staff member may report concerns to another senior manager. Freedom to speak, Duty to act i. Housing for Women is committed to the highest standards of quality, probity, openness, and accountability. As part of that commitment, we believe that the long-term interests of the communities we support, the wider public and Association partners are best served if staff feel confident in voicing issues of concern. ii. Whilst in many cases concerns or complaints can be dealt with through an Association partner’s existing procedures, we recognise that in some cases members of staff will need to come forward on a confidential basis. Housing for Women’s Whistleblowing Policy makes it clear that staff can do so without fear of reprisal or victimisation. iii. Housing for Women acknowledges that there is always the possibility that an at-risk adult in receipt of our services could be abused by a member of staff or a volunteer. We recognise that reporting colleagues is difficult, but everyone has a responsibility in this area of work. The safety and welfare of at-risk people is of paramount importance. It is better to report a suspicion and be wrong than not to report it at all. i. Any member of staff/volunteer who reports their suspicions in good faith will be supported by Housing for Women’s management. Managers should ensure that staff feel comfortable in raising concerns. ii. Staff should be aware that any concern relating to abuse of residents/service users may be raised in confidence but that it will be investigated and therefore shared on a ‘need to know’ basis. Effective management of suspected abuse requires both professional judgement and adherence to the agreed procedures. Failure to adhere to these procedures may result in disciplinary action. iii. Where staff feel that Housing for Women or their managers are not taking concerns seriously, the employee has the right to take their concerns beyond the organisation to the Police or Social Services. The organisation Protect (formerly known as Public Concerns at Work) will support staff that wish to follow this route as ‘confidential alerters’. The contact details of this charity are Tel 020 3117 2550. http://www.pcaw.co.uk 1.13 Confidentiality & Sharing Information Housing for Women staff have a responsibility to report issues or concerns of abuse and this responsibility can override the need to respect confidentiality. Although the views of the resident or person using a service will normally be respected when sharing the information they give, Housing for Women cannot guarantee full confidentiality, and neither should staff. Effective information sharing can promote safeguarding. Disclosures should be justifiable and the reasons to disclose should outweigh the reasons not to. There will be circumstances when a duty to protect the at-risk individual or the wider public interest will outweigh the responsibility to any one individual, for example (but not exclusively):
if the allegation concerns a member of staff or volunteer
the protection of the adult overrides all other interests
there is or may be cause for an active Police investigation
there is a significant risk of suicide or self harm
there is a significant risk of harm to a third party When staff and managers are faced with disclosing information given in confidence by residents/service users, the resident/service user and any carers should be advised why and with whom information will be shared. Information will be up to date and will always be shared on a ‘need to know’ basis. Information given to an individual member of staff or Housing for Women representative belongs to Housing for Women and not the individual. Staff should refer to the policies on Confidentiality and Data Protection for further information and guidance on these issues. 1.14 Supporting people Housing for Women recognises that people can need support with managing the distress that safeguarding experiences can cause and will act as follows: Alleged victims i. An investigation into a safeguarding alert will seek to identify and support all victims. ii. The victim(s) will be supported sensitively as best meets their needs. They and/or their advocate/representative will be supported to be involved in any Safeguarding Strategy meetings, led by the Local Authority. iii. Following an alert, services will support victims where Housing for Women have an agreed duty in the Safeguarding Strategy, led by the Local Authority, to do so; to ensure that all victims are supported appropriately and protected from harm, or their perception of harm, with the least disruption possible. iv. Managers will ensure that any support provided will be led by and in line with any multidisciplinary Safeguarding Plan set up by the leading local authority. v. Where appropriate, the victim will be supported or signposted to access counselling services. vi. Where the person is the victim of a crime, they will be supported or signposted to Victim Support services for support and advice. They will be supported to engage meaningfully with criminal proceedings if they choose to. vii. Where the victim is a person with learning disabilities, person centred approaches to supporting them (such identifying what is important to/for them, how best to support them, etc) can help to ensure they are kept meaningfully involved with the investigation process. viii. Housing for Women services will recognise and value the role that friends and family can have in a person’s life, especially at such a difficult time. ix. The victim will have a named person within the organisation who they or their representatives (e.g., advocate, family representative, etc) can contact regarding matters. Alerters i. People who raise safeguarding alerts will always be listened to, heard, and taken seriously. ii. Following a disclosure, where Housing for Women has an agreed duty in the safeguarding strategy, we will support alerters to ensure that they are protected from harm. iii. Alerters’ privacy and confidentiality will be respected wherever possible but cannot be fully guaranteed (see below). This will be clearly communicated to the alerter who will be made aware of who might need to be informed of a disclosure and why. iv. Alerters who are staff members will not be treated detrimentally in any way for raising a concern and managers will be sensitive to workplace difficulties they may feel in raising an alert about another member of staff. Managers will recognise that staff alerters will need time to attend relevant Safeguarding meetings. v. Alerters may need to provide a written support, where able. vi. Alerters will be given feedback on the result of their alert. Witnesses i. Witnesses will be listened to and taken seriously. ii. Following a disclosure, services will support witnesses where Housing for Women has an agreed duty in the safeguarding strategy to do so, to ensure that all are supported appropriately and protected from harm. iii. Where appropriate, the witness will be supported or signposted to access counselling iv. services. v. Witnesses will be asked to provide written reports, wherever possible. vi. Witnesses will be kept informed throughout an investigation process and in advance of any proceedings (e.g., going to court). They will have a named person within Housing for Women who they can contact regarding matters. vii. Where services are supporting witnesses of a safeguarding experience, witnesses can be supported to engage meaningfully with criminal proceedings, if they choose to. Housing for Women recognises that we do not provide specialist witness support, nor will we attempt to. Rather, Housing for Women services can help people to access professional assistance such as Victim Support (Witness advice & support), and Crown Court or Magistrate Court Witness Services in this regard. viii. We will liaise with Crime Prevention services where necessary to protect witnesses. People who abuse i. Housing for Women recognises that people who abuse may have support needs. We will continue to support alleged perpetrators of abuse – if they were in receipt of support/care services at the time of an alert and if such support does not present risks to others. ii. Where the alleged perpetrator is another service user and is interviewed by the Police under the Police & Criminal Evidence Act, an ‘appropriate adult’ will need to be in attendance. Only trained appropriate adults or an appropriately trained independent person should perform this role. Staff should never act as an appropriate adult without seeking the guidance of a senior manager. iii. iii. The Director (or equivalent) of a service will take an immediate decision on whether an alleged perpetrator can safely remain in a service. Advice from the Police, CQC, funding authority or Social Services can be taken before making this decision. iv. We recognise that an at-risk adult can be abused by another at risk adult. Such an occurrence will still be treated as a safeguarding concern and people supported accordingly. v. Following a disclosure, services will support alleged perpetrator(s) where Housing for Women has an agreed duty in the safeguarding strategy to do so; to ensure that all at risk adults are supported appropriately and protected from harm. vi. If a member of staff is suspended during a safeguarding investigation, they will be given a named person within Housing for Women who they can contact regarding the process of the investigation (no specific details will be given) and HR advice they might need (that does not jeopardise a fair and thorough investigation). (See Section 27) vii. Information will be given to an alleged perpetrator on a ‘need to know’ basis during an investigation, in accordance with pertinent employment law where relevant. viii. Housing for Women recognises that an alleged perpetrator could have housing needs and/or housing rights; these will be supported. ix. Housing for Women services may signpost alleged perpetrators to mainstream services, e.g., Anger Management Support, Alcoholics Anonymous, Narcotics Anonymous, etc. x. In all cases, staff will have access to the confidential Care First Employees assistance helpline 24 hours a day for counselling 1.15 Designated Person The Director of Customer is the Designated Person with lead responsibility for Housing for Women for both child and at-risk adult protection issues and cases. This role involves providing advice and support to other staff, making referrals to, and liaising with the local authority, and working with other agencies as required. Managers of Supported Housing Services are also Designated Persons at a local level.
Further information Zaiba Qureshi, Chief Executive, zaiba.qureshi@h4w.co.uk, Tel 020 7501 6169 ILousie Graham Director of Housing and Support, INSERT DETAILS, Tel: INSERT DETAILS | M: INSERT DETAILS
Review of this Policy This policy will be reviewed every 3 years to ensure that it complies with any changes in good practice, legislation, or
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