Day: October 23, 2023
Without Prejudice Mervelee Myers List A-Z Abusers June O’Sullivan Sanctions Discrimination After I Fronted Ofsted BIB Nursery LEYF On My Doorstep LinkedIn January 2015 Published Hilda Miller Must Be Track Member Richard Harty MIC Paedophile Rings Did Not Know Until He Panicked Call Mobile 27/9/2021 Barclays Scam Me At Counter A New Met For London Failed To Accept Offer To Help BAME Community Trust Sir Mark Rowley Black Commander Of Lambeth Southwark I Live In Both Boroughs Composer Of Brixton Market SONGSTREET App Border Crossings With Jessie Lloyd Tony Cealy Reclaim Copyright Images Intellectual Property CPPDP Subscribe Google YouTube Word Press Rev Rose Hudson-Wilkin Family Westmoreland Jamaica Westmoreland 23/10/2023
Refer to
Mervelee Myers and Arnold Tomlinson Victims of Systemic Discrimination
Colonization in Reverse of a Centurion
22 October 2023 Santander the Scammer
REFER TO
| A big thank you from us to you Read this email online A big thank you from us to you At Santander we’ve got a history of helping our customers make the most of their money, with our current accounts that give cashback. We’re now taking that one step further by giving you the chance to win £100,000. Our way of saying thank you for banking with us. The great news is you’re already entered into the draw and don’t need to do anything. Entry is open to tax residents of the United Kingdom who are new or existing Santander customers, and aged 18 years or older. This excludes all Santander UK employees and anyone associated with the draw. To see the full details and opt out information, read the terms and conditions The winner will be drawn at random by the 15 December. Good luck. our content and send emails of interest to you. Your security is our priority So you know that an email is genuinely from us, we’ll: To help us improve the emails we send you, we collect information such as when they are opened and what you clicked on. If you don’t want us to track any future emails you receive from us you can choose not to open them. For more information please read our cookie policy. Please don’t reply to this email. It has been sent from an email address that doesn’t accept incoming emails. Our contact details are available on our website www.santander.co.uk. Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks. Identifier:SER_CUR_0111231022_PR-3520 Concat:M02520M02521 |
How to complain
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If you only want to provide feedback, please see our ‘Was this helpful?’ question at the bottom of the page.
MM Response: Santander must not get away with this flimsy excuse after the measures I have been using to correct the DISCRIMINATION against Mervelee Myers and Arnold Tomlinson, dating back years. Santander must be held accountable for the years of ELDER ABUSE and trying to cause the DEATH of my husband since he turned 100 years old to get his MONEY. The following is an example of Santander’s NEGLIGENCE and proof of Santander’s intention to STEAL my husband’s money by sending him to his grave before God is ready for him.
and scams O Never share a Santander One Time Passcode (OTP), with another person, not even a Santander employee. O Never download software or let anyone remotely log on to your computer or other devices following or during a cold call. O Never enter your Online Banking or bank card details after clicking on a link in an email or text message. If you’re ever asked to do any of these, refuse and contact us immediately. For more information about fraud and scams visit our online Security Centre IMPORTANT INFORMATION This service message was sent to you as a Santander customer. We’ll continue to use this email address to send you service messages and inform you of important information about your account e.g. rate changes. You can review and change your contact preferences at any time by logging on to Online Banking and going to ‘My Details & Settings’. To help us improve the emails we send you, we collect information such as when they are opened and what you clicked on. If you don’t want us to track any future emails you receive from us you can choose not to open them. For more information please read our cookie policy. Please don’t reply to this email. It has been sent from an email address that doesn’t accept incoming emails. Our contact details are available on our website www.santander.co.uk Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. http://www.santander.co.uk. Contact us. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register. Santander and the flame logo are registered trademarks. MTSO00015_20230511_G_188_CTSO00055_18082022 065532686. MM Response: Let Mervelee Myers put on record that Santander is CORRUPT and abusing their power of authority as Our BANKER to DISCRIMINATE against US. Colluding with Nationwide Building Society, the Financial Ombudsman Service, and Action Fraud in SCAMMING & DEFRAUDING us. Evidence Relied on at… YouTube: http://www.youtube.com/c/RattyNembhardGaGaStreetRebel. Joined April 2012 & MM http://www.youtube.com/channel/UClt9cW9UR53MJTzBKL5rKjA. Joined November 2019. Google my Business: https://fight4justiceadvocacy.business.site. WordPress: Mervelee Advocacy https://home/merveleeadvocacy.com Fight4justice https://wordpress.com/home/mervelee.com. Facebook: https://www.facebook.com/mervelee.myers. |
Making a complaint
We want to sort things out for you as soon as we can. The easiest and quickest way is by getting in touch with us on 0800 171 2171
Our complaints team is here to help you on the days and times below.
- Current Accounts, Savings and Credit Cards: Monday to Friday 8am-6pm and Saturday 8am-4pm.
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Alternatively, you can also get in touch by:
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Please read the ‘What we need from you’ section below to see what details to include in your letter.
Please see our PPI page for more information about PPI complaints.
What we need from you
Please provide us with as much information as possible when making your complaint. This will help us to understand the issue and resolve it quickly. Please include:
- your name and address
- your account details.
- a description of your complaint and how it’s affected you.
- when the issue happened
- a contact number (or other preferred method of contact) and a convenient time to contact you.
Why do we need this information?
We want to fully understand what’s gone wrong. This is to make sure we get the right person handling your complaint, so they can investigate and fix the situation as soon as possible.
Your contact details will help us get hold of you if we need to discuss your complaint, especially if we need more information. Calls from us may appear as unknown or withheld numbers.
My name is Mervelee Myers
Address: 16 Alma Grove, Bermondsey, London SE1 5PY.
Telephone: 07950618083.
I am the wife of Arnold Ebenezer Tomlinson 100 years old. We are victims of Banks and Building Societies dating back to 2004 when I begged the South London Press to publish my story. Despite reaching out to the media to get our stories told we are left struggling. I am using social media, but I could benefit from support like yours as I am being made a voiceless vulnerable victim of the system trying to cover up the miscarriage of justice.
The following is the latest in how Santander made us victims.
Good evening, Mrs Myers,
As we spoke earlier on today, please see below your crime report number regarding your incident on 19th October 2023:
CRIS 3034363/23
Please do let me know if you have any new information.
Kind regards.
| Thiago Moreira Police Constable – ERPT Team B East Central South (Lambeth & Southwark) BCU a: Peckham Police Station, 177 Peckham High St, SE15 5SL T:07721517900 www.met.police.uk Thiago.Moreira@met.police.uk |
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Kind regards
Mervelee Myers FD Open
Mental Health & SEND Activist
Dates for Santander to Note
1. Thursday 19th October 2023: Why did Santander wait to send me email about Adding my name to husband’s account? Refer to the length of time he was kept standing at the counter. I recorded and need to upload to Social Media
2. Tuesday 17th October 2023: Refer to what happened at Santander. Can be seen on Social Media.
3. Monday 16th October 2023 went to collect husband’s Medication. Went to Santander to make enquiries about not hearing from Santander. I was given a number to call by the person who is on the recording on the 17/10/2023 telling me to keep my voice down.
4. Wednesday 11th October 2023 called Santander on behalf of my husband about not hearing about my name to be added to the Account. This was recorded LIVE on Social Media.
Mr. Arnold Tomlinson decision to Add Mervelee Myers to his Account
My husband made the decision to take me to Santander to add my name to his account when I went to collect his medication.
Chronic Anxiety – Demonstration in Peckham
I made sure I carried all relevant documents with us to Santander. We were told that the matter could not be dealt with in the bank. We had to take the FORM home, filled it out and returned it.
I returned the next day and was told my husband have to be with me for the transaction to be completed. The same person (White) who issued the form was rude and disrespectful because I wanted to know why she did not explain the procedures properly. She was joined by a (Black) colleague who was also rude and disrespectful.
I was eventually spoken to by an (Asian Male) who was even more disrespectful. He took the form and my Passport and was away for what I considered a long period.
Next day I take my husband into the bank to get the matter sorted. I was told that I would hear from Santander within 7 working days.
When I did not hear from Santander, I bring it to my husband’s attention, and he said I should wait. I decided to go in when next I collected the Medication.
The outcome is captured on LIVE. The person put in a COMPLAINT saying I would be contacted within 24 hours. No one contacted me until Santander sent me email on Thursday 19th October 2023 after the incident outside the branch in Peckham. In my humble opinion I think this is bordering on SLOW DEATH by TORTURE for Santander to take my husband’s MONEY.
Mervelee Myers’ Arguments of DEATH by SLOW TORTURE.
Please refer to my letter/email to www.leyf.org.uk. On the Eve of Mothering Sunday 2015 and how I was pushed over the edge and made a CRIMINAL needing ERT to cover for LEYF and UEL Richard Harty MIC Abusers. What happened on Christmas Eve 2021 with www.hfw.org.uk and labelled a VIOLENT NUISANCE despite applying a “Defensive Practice”.
Additional Information About SANTANDER
1. Santander colluded with Nationwide to allow the Blac Awards to SCAM me of £10,000.00 that was transferred from my Nationwide Account in 2 payments to Santander Bank Account Number: 38776960. Sort Code 09-01-29. The Financial Ombudsman Service and Action Fraud failed me.
2. My husband became a target of Santander after he was given old fifty-pound notes (£50.00). Luckily, we went into the Meat Shop and was told. We took the money back to the bank and they changed it. When we got home my husband told me he has old money in the house. If we had not gone to the Meat Shop, he would not realise he had to change out the money. We take the money to the bank next day to be deposited.
3. On 28 December 2022 Santander sent a letter to Mr. Tomlinson. I filled out the letter as best I could with the information my husband provided me with. We take the FORM to Santander on our next visit. But the TERRORISM of my husband left me upset, so I stayed outside and recorded and this was viewed 5.5K times. My husband was so upset he told me to throw the FORM in the bin. I told him I have to take the form home. I still have the form
4. After that Santander sent another letter to my husband. Despite asking my stepson to work with me to safeguard his father. He decided to side with Santander because he turned the TOMLINSON Family against me for using his father’s money to celebrate his 100th birthday.
5. As a result of Santander openly targeting my husband by putting restrictions on my husband’s account, I prepared some documents as EVIDENCE.
The Following Handwritten Documents are EVIDENCE.
The documents were prepared on 14.02.2023.
Raising Complaint
I previously raised a complaint to Santander, but this was not dismissed. What Santander is doing to my husband is nothing short of TERRORISM.
The fact that Barclays did it to me twice proves that banks are targeting the vulnerable.
The fact that I seek advice from Nationwide Building Society before transferring some money from Santander to our Joint Account after Barclays closed my Account is fact WE are the target of Banks, Building Societies, Financial Ombudsman Services and Action Fraud.
20 October 2023
Unless LBC is willing to give me a VOICE stop, please.
From: LBC
Sent: 20 October 2023 18:01
To: ratty.nembhard1956@gmail.com
Subject: Friday’s Evening Briefing
Southwark Council Adult Social Care
Thank you for your feedback. Please find a copy of your completed form attached.
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Social Care and Education complaints form
Do you want to make:
a complaint
Please tell us the department you are contacting us about:
Adult Social Care
Please fill in your details:
Title Mrs
First name Mervelee
Surname Myers
Phone number +447950618083
Email Ratty.Nembhard1956@gmail.com
Are you contacting us on behalf of someone else?
No
Please enter your address. If your address is not within Southwark, you will need to enter the address.
manually.
Property number or
name
16 Alma Grove
Street 16 Alma Grove
City or Town London
Postcode SE1 5PY
To help fix matters more quickly, please tell us your what you would like to happen as a result of this form.
Those involved in the Systemic Discrimination leading to Munchausen by Proxy and
PTSD of Mervelee Myers and Arnold Tomlinson to be disciplined.
Do you wish to
upload a file? (eg a
letter or photograph)
4-May-2022-Mental-Health-and-SEND-Advocate-Petition-Reinstate.1.docx
18-January-2023-Letter-to-LEYF-Depression-23.docx
Arnold-Ebenezer-Tomlinson-100-Birthday-Celebrations-Programme-2023.docx
Please provide the details of the matter you are reporting
Refer to Social Media Platforms for more
Social Care and Education complaints form
Age
How old are you? 55-64
Disability
Are you disabled?
If yes, you can tick a
box below which
best describes your
disability
Mental health (lasting more than a year. e.g. severe depression, schizophrenia etc)
Other
Ethnicity
What is your ethnic
background?
Caribbean
Other
Religion or belief
What is your religion
or belief?
Christian
Other
Marriage or civil partnership status
What is your
marriage or civil
partnership status?
Marriage
Other
Sex
What was your
recorded sex at
birth?
Female
Other
Gender identity
Is your gender
identity the same as
the sex you were
recorded at birth?
Prefer not to say
If no, how would you
Social Care and Education complaints form
define your gender
identity?
Pregnancy or maternity
Are you currently
pregnant and / or on
maternity leave?
Prefer not to say
Sexual orientation
How would you
define your sexual
orientation?
Prefer not to say
Other
Care
Are you, or have you
been ‘in Care’?
No
Social Care and Education complaints form Do you want to make: a complaint Please tell us the department you are contacting us about: Adult Social Care Please fill in your details: Title Mrs First name Mervelee Surname Myers Phone number +447950618083 Email Ratty.Nembhard1956@gmail.com Are you contacting us on behalf of someone else? No Please enter your address. If your address is not within Southwark, you will need to enter the address manually. Property number or name 16 Alma Grove Street 16 Alma Grove City or Town London Postcode SE1 5PY To help fix matters more quickly, please tell us your what you would like to happen as a result of this form. Those involved in the Systemic Discrimination leading to Munchausen by Proxy and PTSD of Mervelee Myers and Arnold Tomlinson to be disciplined. Do you wish to upload a file? (eg a letter or photograph) 4-May-2022-Mental-Health-and-SEND-Advocate-Petition-Reinstate.1.docx 18-January-2023-Letter-to-LEYF-Depression-23.docx Arnold-Ebenezer-Tomlinson-100-Birthday-Celebrations-Programme-2023.docx Please provide the details of the matter you are reporting Refer to Social Media Platforms for more https://youtube.com/live/QJqRykPn0VE?feature=share Social Care and Education complaints form Age How old are you? 55-64 Disability Are you disabled? If yes, you can tick a box below which best describes your disability Mental health (lasting more than a year. e.g. severe depression, schizophrenia etc) Other Ethnicity What is your ethnic background? Caribbean Other Religion or belief What is your religion or belief? Christian Other Marriage or civil partnership status What is your marriage or civil partnership status? Marriage Other Sex What was your recorded sex at birth? Female Other Gender identity Is your gender identity the same as the sex you were recorded at birth? Prefer not to say If no, how would you Social Care and Education complaints form define your gender identity? Pregnancy or maternity Are you currently pregnant and / or on maternity leave? Prefer not to say Sexual orientation How would you define your sexual orientation? Prefer not to say Other Care Are you, or have you been ‘in Care’? No
Refer to
Too bad for you. This will go towards cleaning up the NHS
From: REVIEWS, Nhswebsite (NHS ENGLAND – X26)
Sent: 21 October 2023 22:45
To: ratty.nembhard1956@gmail.com
Subject: We are unable to publish your review CRM:0304376
PLEASE NOTE THIS EMAIL IS NOT MONITORED. IF YOU RESPOND TO THIS EMAIL YOU WILL NOT GET A RESPONSE.
Dear Arnold Ebenezer Tomlinson
Thank you for taking the time to leave a review for DMC Chadwick Road on the NHS website.
We need your review to be more specific about your experience at the service. We cannot accept reviews which state generalised points such as ‘whenever I visit the staff are always lovely’ or ‘the staff are always unhelpful’.
You should ensure you are being descriptive enough to describe why you are feeling this way. This will allow others to make informed choices about the service.
As we only post reviews that relate to an experience within the last 2 years, we encourage you to review each new experience you have with the service.
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Kind regards,
The NHS website ratings and reviews team
If you have a question about why your review has not been published, please click the link to our comments policy and information which can be found here.
The ratings and reviews team are unable to offer health advice. For life threatening or emergency medical issues please dial 999. For other urgent medical concerns, please dial 111.
Comment reference number: 1678163
Your Review: I will send the Surgery to my Social Media platforms to find out more
Dear
Your new Debit card is on its way
We’re pleased to let you know your new Debit card is on the way and should arrive within 4-5 working days.
If we’re delivering your card to an address outside the uk, it should arrive within 5-7 working days. If you didn’t order this card, please contact us
Need help with anything? You can visit the support section on our website or contact us
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Yours sincerely
The Santander Team
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| We have received your application for criminal injuries compensation. Do not reply to this email. Your reference number is 23\733651. What happens next? We will: ask the police for evidence ask for medical information if required ask you for more information if we need it make a decision send our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details change you stop using or change representative you receive or are entitled to compensation or money from another source in relation to the incident you have new information to add to your application information you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email us write to us send us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback | ||
| Your passport has been cancelled – it cannot be used MERVELEE MYERS, Your passport has been cancelled. Your reference number is L8013340. You can now apply for a new passport online at https://www.gov.uk/renew-adult-passport/replace Information about passports that have been cancelled following a report of loss or theft are shared with the National Crime Agency to record the loss or theft on Interpol’s stolen and lost travel document database. If you later find this passport, you must not attempt to use it for travel as you will be stopped by border authorities. Instead, it should be immediately returned to us for destruction at the following address: Freepost HM Passport Office Please do not reply to this email – it’s an automatic message from an unmonitored account. Find out how to contact us at: https://www.passport.service.gov.uk/help His Majesty’s Passport Office | ||
You have reported your stolen passport
ARNOLD TOMLINSON,
We have received your request to cancel a stolen passport. If we need any more information from you, we’ll call you on the phone number that you gave us. This call will come from a 0300 telephone number.
Once the passport is cancelled we’ll send you a reference number. Information about passports that have been cancelled following a report of loss or theft are shared with the National Crime Agency to record the loss or theft on Interpol’s stolen and lost travel document database.
If a passport recorded as lost or stolen is later found, the holder must not attempt to use it for travel: they will be stopped by border authorities. If your passport is found after it has been cancelled, it should be immediately returned to us for destruction at the following address:
Freepost
HM Passport Office
Please do not reply to this email – it’s an automatic message from an unmonitored account. Find out how to contact us at: https://www.passport.service.gov.uk/help
His Majesty’s Passport Office
Refer to
From: Your Problems
Sent: 22 October 2023 09:07
To: ratty.nembhard1956@gmail.com
Subject: Re: Santander Trying to Take my Husband’s Money
Thank you for your email to Your Problems. I am sorry that I cannot respond to each letter individually, but if I decide to investigate your issue further I shall be in touch in due course. Please be aware I can only deal with letters that include a full name and postal address (not for publication).
Yours sincerely,
Anna Tims
Refer to
Sent from Mail for Windows
Refer to
Without Prejudice Mervelee Myers Name Facebook LinkedIn Twitter Google YouTube Trustpilot TikTok LiveJournal Give Platforms To A-Z Of Abusers Including LEYF Richard Harty MIC Paedophiles Operate At HOC Nursery 2010 Equality Act Protected Characteristics Met Police Failed Me 30/10/17-July 2023 Reasons Barclays Target Me Twice Financial Ombudsman Service Scammers Emma Martin- Hamilton Get SM Remove Posts PC Edward Allen Peckham PS Call Sent Email I Call Him BB Sir Mark Rowley Represent Male Rev Rose Hudson-Wilkin Female Husband Ready For His Journey Worried About Leaving Me In Racist UK Leave Us Traumatised House Slaves Coconuts On List 23/10/23
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1 year ago
Mervelee Ratty Nembhard
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So let www.gov.uk/dbs be #Proven to #protect the #LEYF PAEDOPHILES operating #richardharty MIC
Mervelee Ratty Nembhard added 30 new photos to the album: Legister & Nembhard Connections. October 23, 2010.
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On this day
1 year ago
Mervelee Ratty Nembhard
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So let www.gov.uk/dbs be #Proven to #protect the #LEYF PAEDOPHILES operating #richardharty MIC
Mervelee Ratty Nembhard added 12 new photos to the album: Graduates October 23, 2010 — with LEYF Nurseries and 2 others.
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On this day
1 year ago
Mervelee Ratty Nembhard
Shared with Public
So let www.gov.uk/dbs be #Proven to #protect the #LEYF PAEDOPHILES operating #richardharty MIC
Mervelee Ratty Nembhard added 27 new photos to the album: Mervelee Nembhard & Family October 23, 2010.
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On this day
1 year ago
Mervelee Ratty Nembhard
Shared with Public
So let www.gov.uk/dbs be #Proven to #protect the #LEYF PAEDOPHILES operating #richardharty MIC
Mervelee Ratty Nembhard added 36 new photos to the album: Mervelee Nembhard-Myers October 23, 2010.
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On this day
1 year ago
Mervelee Ratty Nembhard
Shared with Public
So let www.gov.uk/dbs be #Proven to #protect the #LEYF PAEDOPHILES operating #richardharty MIC
Mervelee Ratty Nembhard added 22 new photos to the album: Ivan Nembhard October 23, 2010 — with Amly D Nembhard and 9 others.
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Without Prejudice Santander Must Take Responsibility For Treating 100 Year Old Arnold Ebenezer Tomlinson No Blacks No Dogs No Irish Mervelee Myers Fight4justice Name LEYF Richard Harty MIC Abusers Rings At HOC Nursery 2010 Law Equality Act Protected Characteristics Rights Denied To Cover A-Z Of Social Media HMCTS CPS CJS IOPC JCIO MOPAC HMPPS CCMCC DBS SRA BSB CLCC Ofsted NHS LEA LSB Think Twice Treating The Windrush Generation How They Doing To US 23/10/23
Without Prejudice Mervelee Myers Tell World Santander Is Scammer Rings With Financial Ombudsman Service Nationwide Building Society Barclays Action Fraud Met Police Failure To Recognize Needs Of Vulnerable Left To Be Target Of Criminals Paedophiles Blacks Prey On Own Like Ancestors Sold Into Slavery Hence House Slaves And Coconuts Given Statuses To Help Make Us Criminal Need ERT 23/10
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| A big thank you from us to you Read this email online A big thank you from us to you This email is intended for Mrs Myers, 5PY You’ve been entered into our £100,000 prize draw You’ve been entered into our £100,000 prize draw Mervelee We know this year has been particularly challenging for many, so what better way to finish the year than with £100,000 in your pocket just in time for Christmas. At Santander we’ve got a history of helping our customers make the most of their money, with our current accounts that give cashback. We’re now taking that one step further by giving you the chance to win £100,000. Our way of saying thank you for banking with us. The great news is you’re already entered into the draw and don’t need to do anything. Entry is open to tax residents of the United Kingdom who are new or existing Santander customers, and aged 18 years or older. This excludes all Santander UK employees and anyone associated with the draw. To see the full details and opt out information, read the terms and conditions The winner will be drawn at random by the 15 December. Good luck. our content and send emails of interest to you. Your security is our priority So you know that an email is genuinely from us, we’ll: address it to you personally include the last 4 digits of your account or card number, or the last 3 characters of your postcode only include links that take you to information pages never ask for your personal information, such as passwords or security details. If you get an email that’s suspicious or doesn’t follow the rules above then please forward it to phishing@santander.co.uk Protect yourself against fraud and scams Never share a Santander One Time Passcode (OTP) with another person, not even a Santander employee. Never download software or let anyone remotely log on to your computer or other devices following or during a cold call. Never enter your Online Banking or bank card details after clicking on a link in an email or text message. If you’re ever asked to do any of these, refuse and contact us immediately. For more information about fraud and scams, visit our fraud and security support page. Information correct as at 22 October 2023 This message was sent to you as a Santander customer. We only send marketing messages if you’ve not objected to receiving them at present. If you’d prefer not to receive marketing-based offers and information from us by email, please click here to unsubscribe. You can review and change all your marketing preferences at any time by logging on to Online Banking and going to ‘My Details and Settings’. Alternatively, visit your local branch. If you opt out of marketing we’ll still communicate important information about your account e.g. rate changes. To help us improve the emails we send you, we collect information such as when they are opened and what you clicked on. If you don’t want us to track any future emails you receive from us you can choose not to open them. For more information please read our cookie policy. Please don’t reply to this email. It has been sent from an email address that doesn’t accept incoming emails. Our contact details are available on our website www.santander.co.uk. Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks. Identifier:SER_CUR_0111231022_PR-3520 Concat:M02520M02521 |
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Refer
My father had a stroke earlier this year and is bedbound and needs 24-hour care. Last month, two online payments from his Santander account were blocked. He was told to call the helpline and asked various security questions.
When he was unable to name a recent transaction, his account was locked and he was told he would have to go into the branch for his identity to be verified. He explained his situation but the agent was uninterested.
Staff at the branch told me their hands were tied and referred me back to the helpline, which, again, confirmed a branch visit was the only solution. It refused our suggestions that his solicitor verify him, that a video call be set up, or that bank staff visit his home.
I will therefore have to book a private ambulance and a carer, which will cost £395. A nurse assessment concluded a wheelchair would be too risky, so we will have to wheel him on a hospital trolley through the pedestrian precinct to the bank.
He is unable to access money to pay his care fees, or even buy his dog’s food.
DK, Chichester, West Sussex
I couldn’t quite believe what I was reading at first. I asked you to send me the quote for the ambulance hire to be sure I’d got the facts straight. I had. Santander expected your father to travel five miles to his nearest branch and present himself on a stretcher so they could check he was who he said he was.
To be clear, the bank had frozen his account legitimately. He was attempting two very large payments to new recipients and banks are expected to block and query transactions that seem out of character to protect customers from scams. Banks are held accountable if they fail to prevent fraud, and branch visits may be required to satisfy staff that a payment is genuine.
However, branch closures make them ever more inaccessible, and some customers are physically unable to make the journey. Banks therefore have to balance customer protection with customer need, and vulnerable customers should receive customised support.
My first question to you was whether you held lasting power of attorney (LPA) for your father and so could manage the account on his behalf. You do, and you say you had repeatedly mentioned this to bank staff, but were unaware that the LPA documents have to be registered individually with individual organisations. This process was never mentioned in your conversations with five different Santander agents.
The bank admits your father should have been offered another phone call to verify his identity and that, in some cases, staff can make visits to the customer’s home. It told me that a specialist support team and internal hub were available to employees to help with more complex cases. The agents who dealt with you don’t seem to have availed themselves of either.
The impasse was resolved when you registered your LPA, although it took another two weeks before online banking was fully restored.
Santander says: “A temporary block was placed on this account, as concerns were logged about unusual account activity, and in subsequent phone calls the customer’s identity couldn’t be fully confirmed. There were delays in getting this removed and alternative options should have been offered.
“We recognise we did not get the right balance between fraud prevention and tailoring a solution to the customer’s specific circumstances quickly enough, and we sincerely apologise. We have a range of support options in place for customers which we can tailor to their specific needs, and we will be reminding our teams about these.”
Your father has been offered £750 for the “inconvenience”.
The Financial Conduct Authority, the banking regulator, told me that under its new consumer duty rules, firms must respond flexibly to the needs of vulnerable customers without undermining safeguards.
According to the campaign group Fairer Finance, banks often struggle with this balancing act, mindful of the large payouts they face if they allow an account to be defrauded.
“Large organisations often rely on rigid systems and a ‘computer says no’ approach,” says its managing director, James Daley.
Customers with additional needs, or their representatives, should ensure that their bank register them as vulnerable to help ensure they are treated fairly.
Snapshot of GoPro’s stellar service…
I own a five-year-old GoPro camera, bought from a colleague who received it as a gift and never had proof of purchase. The bracket holding it to my bike’s handlebar broke, and I couldn’t find a replacement on the GoPro website, so asked for a callback. Within 30 minutes, a very helpful person asked me to email a photo of the broken part and agreed to send me, completely free, two replacements. These arrived a few days later. Stellar service.
KM, Tadley, Hampshire
Email your.problems@observer.co.uk. Include an address and phone number. Submission and publication are subject to our terms and conditions
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| We have received your application for criminal injuries compensation Do not reply to this email. Your reference number is 23\733651. What happens next? We will: ask the police for evidenceask for medical information if requiredask you for more information if we need itmake a decisionsend our decision letter by post We aim to make a decision within 12 months, but it can take longer. We may have to wait until there’s enough information about your injuries and recovery. Read our Customer Charter at https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority/about-our-services. Changes and updates to information in your application If any information in your application changes, you need to contact us immediately to let us know. This may include where: your contact or personal details changeyou stop using or change representativeyou receive or are entitled to compensation or money from another source in relation to the incidentyou have new information to add to your applicationinformation you provided previously has changed You should tell us about any changes and updates using the Contacting CICA page on our website at https://contact-the-cica.form.service.justice.gov.uk/. Contacting us We will now carry out necessary initial enquiries. Unless you’ve anything new to add or update in the application, we kindly ask that you wait for us to contact you. Different ways you can contact CICA Telephone: 0300 003 3601 Outside the UK: +44 (0) 203 684 2517 Relay UK: https://www.relayuk.bt.com: (if you cannot hear or speak on the phone) 18001 0300 003 3601 Opening times Monday, Tuesday, Thursday and Friday: 8.30am to 5pm Wednesday: 8.30am to 3pm Find out about call charges at https://www.gov.uk/call-charges. We will not always send an acknowledgement if you: email uswrite to ussend us documents Help us improve this service If you have not done so already, you can complete a short survey to help us improve this service. It does not ask you for any details about your case and has no effect on your application. Complete the survey at https://www.surveymonkey.com/r/Privatebetafeedback | ||
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| Your passport has been cancelled – it cannot be used MERVELEE MYERS, Your passport has been cancelled. Your reference number is L8013340. You can now apply for a new passport online at https://www.gov.uk/renew-adult-passport/replace Information about passports that have been cancelled following a report of loss or theft are shared with the National Crime Agency to record the loss or theft on Interpol’s stolen and lost travel document database. If you later find this passport, you must not attempt to use it for travel as you will be stopped by border authorities. Instead, it should be immediately returned to us for destruction at the following address: Freepost HM Passport Office Please do not reply to this email – it’s an automatic message from an unmonitored account. Find out how to contact us at: https://www.passport.service.gov.uk/help His Majesty’s Passport Office | ||
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| You have reported your stolen passport ARNOLD TOMLINSON, We have received your request to cancel a stolen passport. If we need any more information from you, we’ll call you on the phone number that you gave us. This call will come from a 0300 telephone number. Once the passport is cancelled we’ll send you a reference number. Information about passports that have been cancelled following a report of loss or theft are shared with the National Crime Agency to record the loss or theft on Interpol’s stolen and lost travel document database. If a passport recorded as lost or stolen is later found, the holder must not attempt to use it for travel: they will be stopped by border authorities. If your passport is found after it has been cancelled, it should be immediately returned to us for destruction at the following address: Freepost HM Passport Office Please do not reply to this email – it’s an automatic message from an unmonitored account. Find out how to contact us at: https://www.passport.service.gov.uk/help His Majesty’s Passport Office | ||
Refer
Good evening Mrs Myers,
As we spoke earlier on today, please see below your crime report number regarding your incident on 19th October 2023:
CRIS 3034363/23
Please do let me know if you have any new information.
Kind regards;
| Thiago Moreira Police Constable – ERPT Team B East Central South (Lambeth & Southwark) BCU a: Peckham Police Station, 177 Peckham High St, SE15 5SL T:07721517900 www.met.police.uk Thiago.Moreira@met.police.uk |
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| This email is intended for MRS MERVELEE I MYERS, 8014 Dear MRS MERVELEE I MYERS Your new Debit card is on its way We’re pleased to let you know your new Debit card is on the way and should arrive within 4-5 working days. If we’re delivering your card to an address outside the UK, it should arrive within 5-7 working days. If you didn’t order this card, please contact us Need help with anything? You can visit the support section on our website or contact us Thank you for choosing Santander. Yours sincerely The Santander Team Your security is our priority So you know that an email is genuinely from us, we’ll: ✓ Address it to you personally. ✓ Include the last 4 digits of your account or card number, or the last 3 characters of your postcode. ✓ Only include links that take you to information pages. ✓ Never ask for your personal information, such as passwords or security details. If you get an email that’s suspicious or doesn’t follow the rules above then please forward it to phishing@santander.co.uk Protect yourself against fraud and scams O Never share a Santander One Time Passcode (OTP), with another person, not even a Santander employee. O Never download software or let anyone remotely log on to your computer or other devices following or during a cold call. O Never enter your Online Banking or bank card details after clicking on a link in an email or text message. If you’re ever asked to do any of these, refuse and contact us immediately. For more information about fraud and scams visit our online Security Centre IMPORTANT INFORMATION This service message was sent to you as a Santander customer. We’ll continue to use this email address to send you service messages and inform you of important information about your account e.g. rate changes. You can review and change your contact preferences at any time by logging on to Online Banking and going to ‘My Details & Settings’. To help us improve the emails we send you, we collect information such as when they are opened and what you clicked on. If you don’t want us to track any future emails you receive from us you can choose not to open them. For more information please read our cookie policy. Please don’t reply to this email. It has been sent from an email address that doesn’t accept incoming emails. Our contact details are available on our website www.santander.co.uk Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. http://www.santander.co.uk. Contact us. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register. Santander and the flame logo are registered trademarks. MTSO00015_20230511_G_188_CTSO00055_18082022 065532686 |
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Social Care and Education complaints form
Do you want to make:
a complaint
Please tell us the department you are contacting us about:
Adult Social Care
Please fill in your details:
Title Mrs
First name Mervelee
Surname Myers
Phone number +447950618083
Email Ratty.Nembhard1956@gmail.com
Are you contacting us on behalf of someone else?
No
Please enter your address. If your address is not within Southwark, you will need to enter the address
manually.
Property number or
name
16 Alma Grove
Street 16 Alma Grove
City or Town London
Postcode SE1 5PY
To help fix matters more quickly, please tell us your what you would like to happen as a result of this form.
Those involved in the Systemic Discrimination leading to Munchausen by Proxy and
PTSD of Mervelee Myers and Arnold Tomlinson to be disciplined.
Do you wish to
upload a file? (eg a
letter or photograph)
4-May-2022-Mental-Health-and-SEND-Advocate-Petition-Reinstate.1.docx
18-January-2023-Letter-to-LEYF-Depression-23.docx
Arnold-Ebenezer-Tomlinson-100-Birthday-Celebrations-Programme-2023.docx
Please provide the details of the matter you are reporting
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Social Care and Education complaints form
Age
How old are you? 55-64
Disability
Are you disabled?
If yes, you can tick a
box below which
best describes your
disability
Mental health (lasting more than a year. e.g. severe depression, schizophrenia etc)
Other
Ethnicity
What is your ethnic
background?
Caribbean
Other
Religion or belief
What is your religion
or belief?
Christian
Other
Marriage or civil partnership status
What is your
marriage or civil
partnership status?
Marriage
Other
Sex
What was your
recorded sex at
birth?
Female
Other
Gender identity
Is your gender
identity the same as
the sex you were
recorded at birth?
Prefer not to say
If no, how would you
Social Care and Education complaints form
define your gender
identity?
Pregnancy or maternity
Are you currently
pregnant and / or on
maternity leave?
Prefer not to say
Sexual orientation
How would you
define your sexual
orientation?
Prefer not to say
Other
Care
Are you, or have you
been ‘in Care’?
N
Refer
Social Care and Education complaints form
Do you want to make:
a complaint
Please tell us the department you are contacting us about:
Adult Social Care
Please fill in your details:
Title Mrs
First name Mervelee
Surname Myers
Phone number +447950618083
Email Ratty.Nembhard1956@gmail.com
Are you contacting us on behalf of someone else?
No
Please enter your address. If your address is not within Southwark, you will need to enter the address
manually.
Property number or
name
16 Alma Grove
Street 16 Alma Grove
City or Town London
Postcode SE1 5PY
To help fix matters more quickly, please tell us your what you would like to happen as a result of this form.
Those involved in the Systemic Discrimination leading to Munchausen by Proxy and
PTSD of Mervelee Myers and Arnold Tomlinson to be disciplined.
Do you wish to
upload a file? (eg a
letter or photograph)
4-May-2022-Mental-Health-and-SEND-Advocate-Petition-Reinstate.1.docx
18-January-2023-Letter-to-LEYF-Depression-23.docx
Arnold-Ebenezer-Tomlinson-100-Birthday-Celebrations-Programme-2023.docx
Please provide the details of the matter you are reporting
Refer to Social Media Platforms for more
https://youtube.com/live/QJqRykPn0VE?feature=share
Social Care and Education complaints form
Age
How old are you? 55-64
Disability
Are you disabled?
If yes, you can tick a
box below which
best describes your
disability
Mental health (lasting more than a year. e.g. severe depression, schizophrenia etc)
Other
Ethnicity
What is your ethnic
background?
Caribbean
Other
Religion or belief
What is your religion
or belief?
Christian
Other
Marriage or civil partnership status
What is your
marriage or civil
partnership status?
Marriage
Other
Sex
What was your
recorded sex at
birth?
Female
Other
Gender identity
Is your gender
identity the same as
the sex you were
recorded at birth?
Prefer not to say
If no, how would you
Social Care and Education complaints form
define your gender
identity?
Pregnancy or maternity
Are you currently
pregnant and / or on
maternity leave?
Prefer not to say
Sexual orientation
How would you
define your sexual
orientation?
Prefer not to say
Other
Care
Are you, or have you
been ‘in Care’?
N
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Mervelee Advocacy 