My name is Gayle Lewis, and I am a Patient Complaint Officer at King’s College Hospital. My reason for contacting you is to introduce myself and to confirm we are taking the concerns you raised about your recent experience at King’s forward through the formal complaints process. The Trust aims to have investigated your concerns within 40 working days. Once our investigations are complete we will send you a formal response in a letter from one of our Executive team. If at any stage we find we need more time to complete our investigations we will contact you to inform you of this.
I have read your account of what happened and apologise that this led to you raising a complaint.
To aid our investigation into your concerns, I have listed key points that you have asked us to respond to.
· Complainant arrived to witness Mr Tomlinson falling out of bed, the nurse accompanying the complainant did not notice this
· Complainant decided to video events as wanted a record of the incidents that took place
· Complainant states that nursing staff were abusive towards her and not caring for her husband appropriately
· Security staff were called and ejected (roughly handling her, causing her fingernail to break) her from the building – she asked for her coat which was returned with money missing from the pocket.
· Was safeguarding in place for complainant’s husband
To ensure we understand the key points within your complaint that you would like answered and to ensure a thorough investigation takes place, I want to ensure that I have accurately presented your key concerns. It would also be helpful to understand the outcome you are seeking. Typical outcomes from raising a complaint would be:
• An official explanation in the form of a written response.
• An apology for a poor experience.
• Process improvements to help ensure a similar occurrence does not happen in the future.
• Potential retraining for staff, if identified through the course of the investigation.
I would be grateful if you could confirm this is a fair reflection of your concerns for our investigation. If this is not correct, or you have additional issues you would like us to investigate, then please contact me to confirm these points.
If you need communication support such as an interpreter or information in another language, audio, Braille, Easy Read or large print, please let me know. If there is anything you wish to discuss about your case, please either email or contact Olivia on 0203 299 4515.
Email: gaylelewis@nhs.net or kch-tr.patientcomplaints@nhs.net
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Yes, I was let down by Stephen Agera, who you coerced. I was in the office when you called him to destroy the BUNDLE.
As per usual you got everything twisted same as when I contacted you about mediation and if you knew about Housing for Women treatment of TENANTS.
Which Hearing are you talking about for the 20th December 2023 at 10:00AM? By the time am finished with Devonshires Solicitors and Housing For Women, I will get tenants terrorised to come together to take claims against them. Also, the County Court at Clerkenwell & Shoreditch must explain about their role in this matter.
When was this HEARING done?
Since Statement of Cost for Hearing held on the 18/12/2023 have nothing to do with Mervelee Myers, I am charging for CYBERBULLYING by way of emails to trigger my MENTAL and PHYSICAL Impairments in breach of the Equality Act 2010 Protected Characteristics. Whilst am at it am including the visit to my home on 25th October 2023 by PC James Murphy. If I did not arrive home when I did, my husband might have died from the HHYPO caused by PC James Murphy’s visit.
Samantha Grix is a thief and so is Narin Masera. In response I will be seeking COMPENSATION for 22 years of Deborah Agnes Gilchrist hate crimes against me and my husband. I will be seeking compensation for DISREPAIR and DEFAMATION.
AMENDED UNDER THE SLIP RULE
HOUSING FOR WOMEN v MERVELEE MYERS
District Judge Richard Hayes: I was advised by Stephen Agera not to say anything and allow Barrister Angela Delbourg to do the talking. All am going to say I was stitched up and hung out to dry by Stephen and Barrister AD. I was not given appropriate advice and representation. I even told Stephen about how I was not represented and made a CRIMINAL needing Emotional Regulation Treatment. Stephen Agera should be reported to the SRA and Barrister AD the BSB. But I won’t waste my time, because all I will get is what happened before. However, I have my platforms, to share those documents on..
The INJUNCTION was UNLAWFUL in the first place. District Judge Sterlini was involved in striking out my claim against Winsome Duncan after it went to “Telephone Mediation”. Therefore, he will be charged for DEFAMATION labelling me a VIOLENT NUISANCE.
Ordered That
Application dated 21/08/2023 is dismissed. The world will hear more about this.
We will see who is paying whom
The world will know about Deborah Agnes Gilchrist the racist, junkie terrorist and the role of the Metropolitan Police in the matter.
Like Samantha Gibbs, I contacted about invitation ASB Meeting, the person who prepared this document don’t have a clue. It seems as if Ms Narin Masera who sent me the BUNDLE and phoned Stephen Agera to destroy it still did not get her plots in? Now the County Court at Clerkenwell and Shoreditch have questions to answer about this sordid affair. 4
Before District Judge Bell
DJ Bell is a person of interest because he was involved in other CLAIMS I had taken out. Which were sent to the CLCC. In the end they were EVACUATED and I was never told what that was about. But I have time to publish documents online so the world knows how CORRUPT the Judiciary of England and Wales, the Criminal Justice System and the Crown Prosecution Are.
I am at a loss in making sense of the letter about the HEARING. Therefore, DJ Bell have some explaining to do. Just remember I was never SECTIONED under the Mental Health Act. Nor registered DEAF.
So, Stephen Agera Sold out to Narin Masera showing the world that the PHYSICAL SCARS from our ANCESTORS sold into SLAVERY are now the MENTAL SCARS of TRAUMAS.
I will not be WHITER than WHITE to be gagged and I can make my point without SHOUTING. My PEN is my only WEAPON.
———- Forwarded message ——— From: Narin Masera <Narin.Masera@devonshires.co.uk> Date: Tue, 19 Dec 2023, 14:59 Subject: Hearing on 20 December 2023: Housing for Women v Mervelee Myers (HOU16/258) [IWOV-Matters.FID1842961] To: Mervelee Myers <ratty.nembhard1956@gmail.com>
Dear Madam
We understand that you are no longer legally represented.
Ahead of the hearing on 20 December 2023 at 10.00am at the County Court at Clerkenwell and Shoreditch, we enclose by way of service our client’s statement of costs.
Please also find attached a copy of the relevant Order/Notice of Hearing.
Service of claim forms, application notices and all other court and other documents, notices of adjudication, notices of arbitration and contractual notices are accepted by post, courier, DX or fax. With respect to all communications by e-mail, if you receive an “out of office” reply, then your document has not been received, and you are asked to follow the guidance in that reply, or to contact our main switchboard on +44 (0)20 7628 7576.
Anti-Fraud Alert: Please note that we will never communicate any changes to our bank account details or our banking arrangements to you by email. If you are asked to send money to a different bank account please telephone (do not email) and speak to the person dealing with your matter, or the Accounts team BEFORE transferring funds. In the event that you send us the wrong amount of monies, we reserve the right to refuse receipt and/or return the entire funds to you.
This email is intended for the addressee named within only. It may contain legally privileged or confidential information. If you are not the named individual you should not read this email and if you do so, you must not under any circumstances make use of the information therein. If you have received this email in error, please notify the sender by return of e-mail and confirm that it has been deleted from your system and no copies made. We accept no responsibility for malicious or fraudulent emails purportedly coming from us and it is your responsibility to ensure that any emails purporting to come from us are genuine before relying on anything contained within them.
This e-mail and its contents neither purports, nor seeks, to comply with the formalities required by the Law of Property (Miscellaneous Provisions) Act 1989 section 2 and is not signed within the meaning of that section.
Devonshires is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact us. We have a procedure in place which details how we handle complaints which is available on request. If you are not satisfied with our handling of your complaint, you may have the right to complain to the Legal Ombudsman. You will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within one year of the act or omission about which you are complaining occurring, or within one year from when you should have known about the complaint.
Devonshires, Devonshires Solicitors, Devonshires Consultancy and The Debt Collection Centre are the trading names of Devonshires Solicitors LLP, registered in England and Wales with company number OC397401 at the address below. This Firm is authorised and regulated by the Solicitors Regulation Authority under the name of Devonshires Solicitors LLP and registration number 619881. A list of members is open to inspection at the address below. Unless expressly stated to the contrary the term “Solicitor” means a Solicitor of England and Wales. Any reference to a partner in relation to Devonshires Solicitors LLP is to a member of Devonshires Solicitors LLP or to an employee or consultant with equivalent qualifications and standing.
Devonshires, 30 Finsbury Circus, London EC2M 7DT tel +44 (0)20 7628 7576 fax +44 (0)870 608 9390
Please consider the environment before printing this email.
———- Forwarded message ——— From: Narin Masera <Narin.Masera@devonshires.co.uk> Date: Tue, 19 Dec 2023, 14:59 Subject: Hearing on 20 December 2023: Housing for Women v Mervelee Myers (HOU16/258) [IWOV-Matters.FID1842961] To: Mervelee Myers <ratty.nembhard1956@gmail.com>
Dear Madam
We understand that you are no longer legally represented.
Ahead of the hearing on 20 December 2023 at 10.00am at the County Court at Clerkenwell and Shoreditch, we enclose by way of service our client’s statement of costs.
Please also find attached a copy of the relevant Order/Notice of Hearing.
Service of claim forms, application notices and all other court and other documents, notices of adjudication, notices of arbitration and contractual notices are accepted by post, courier, DX or fax. With respect to all communications by e-mail, if you receive an “out of office” reply, then your document has not been received, and you are asked to follow the guidance in that reply, or to contact our main switchboard on +44 (0)20 7628 7576.
Anti-Fraud Alert: Please note that we will never communicate any changes to our bank account details or our banking arrangements to you by email. If you are asked to send money to a different bank account please telephone (do not email) and speak to the person dealing with your matter, or the Accounts team BEFORE transferring funds. In the event that you send us the wrong amount of monies, we reserve the right to refuse receipt and/or return the entire funds to you.
This email is intended for the addressee named within only. It may contain legally privileged or confidential information. If you are not the named individual you should not read this email and if you do so, you must not under any circumstances make use of the information therein. If you have received this email in error, please notify the sender by return of e-mail and confirm that it has been deleted from your system and no copies made. We accept no responsibility for malicious or fraudulent emails purportedly coming from us and it is your responsibility to ensure that any emails purporting to come from us are genuine before relying on anything contained within them.
This e-mail and its contents neither purports, nor seeks, to comply with the formalities required by the Law of Property (Miscellaneous Provisions) Act 1989 section 2 and is not signed within the meaning of that section.
Devonshires is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact us. We have a procedure in place which details how we handle complaints which is available on request. If you are not satisfied with our handling of your complaint, you may have the right to complain to the Legal Ombudsman. You will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within one year of the act or omission about which you are complaining occurring, or within one year from when you should have known about the complaint.
Devonshires, Devonshires Solicitors, Devonshires Consultancy and The Debt Collection Centre are the trading names of Devonshires Solicitors LLP, registered in England and Wales with company number OC397401 at the address below. This Firm is authorised and regulated by the Solicitors Regulation Authority under the name of Devonshires Solicitors LLP and registration number 619881. A list of members is open to inspection at the address below. Unless expressly stated to the contrary the term “Solicitor” means a Solicitor of England and Wales. Any reference to a partner in relation to Devonshires Solicitors LLP is to a member of Devonshires Solicitors LLP or to an employee or consultant with equivalent qualifications and standing.
Devonshires, 30 Finsbury Circus, London EC2M 7DT tel +44 (0)20 7628 7576 fax +44 (0)870 608 9390
Please consider the environment before printing this email.
N260 Statement of Costs (summary assessment) (CPR PD44 9.5) Case Title Statement of Costs for the hearing on (interim application/fast track trial) Description of fee earners* (a) (name) (grade) (hourly rate claimed) (b) (name) (grade) (hourly rate claimed) (c) (name) (grade) (hourly rate claimed) (d) (name) (grade) (hourly rate claimed)
Personal attendances (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Letters out/emails (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Telephone (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Attendances on Claimant Shoreditch and Clerkenwell County Court XXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXX HOU16 – Contempt /N260/ID01896759-V1.2 0.00 0.00 0.00 0.00 0.00 0.00 45.00 0.00 0.00 0.00 0.00 0.5 90.00 Narin Masera, Grade D, £90.00 Housing for Women vs Mervlee Myers 18/12/2023 Samantha Grix, Grade A, £175.00 0.00 Attendances on opponents (including negotiations): Personal attendances (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Letters out/emails (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Telephone (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Attendance on others: Personal attendances (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Letters out/emails (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Telephone (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ 0.00 0.00 144.00 0.00 0.00 0.00 9.00 0.00 90.00 90.00 1.6 0.1 0.00 0.00 36.00 35.00 90.00 175.00 0.4 0.2 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Site inspections etc. (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ Work done on documents, as set out in schedule: Attendance at hearing: (a) (number) hours at £ £ (b) (number) hours at £ £ (c) (number) hours at £ £ (d) (number) hours at £ £ (e) Fixed costs £ (a) (number) hours travel and waiting time £ £ (b) (number) hours travel and waiting time £ £ (c) (number) hours travel and waiting time £ £ (d) (number) hours travel and waiting time £ £ Sub Total £ (A) Solicitors and Chartered Legal Executives with over eight years post quali!cation experience including at least eight years litigation experience. (B) Solicitors and Chartered Legal Executives with over four years post quali!cation experience including at least four years litigation experience. (C) Other solicitors and Chartered Legal Executives and fee earners of equivalent experience. (D) Trainee solicitors, paralegals and other fee earners. “Chartered Legal Executive” means a Fellow of the Chartered Institute of Legal Executives (CILEx). Those who are not Fellows of CILEx are not entitled to call themselves Chartered Legal Executives and in principle are therefore not entitled to the same hourly rate as a Chartered Legal Executive. 530.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 261.00 0.00 0.00 0.00 0.00 Brought forward £ Counsel’s fees (name) (year of call) Fee for [advice/conference/documents] £ Fee for hearing £ Other expenses Court fees £ Others (give brief description) £ Total £ Amount of VAT claimed on solicitors and counsel’s fees £ on other expenses £ Grand Total £ The costs stated above do not exceed the costs which the is liable to pay in respect of the work which this statement covers. Counsel’s fees and other expenses have been incurred in the amounts stated above and will be paid to the persons stated. Signed Name of Partner signing Name of !rm of solicitors Dated 19/12/2023 Devonshires Solicitors 2,136.00 356.00 1,780.00 1,250.00 530.00 Julie Ball (2017) Schedule of work done on documents Item Description of work (one line only) (A) hours (B) hours (C) hours (D) hours Total £ 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Total 261.00
Mervelee Advocacy 