Please confirm HfW’s reason for refusing to pay £181.35 for the cost of the GP report requested by H4W and Devonshires when H4W have previously paid for other tenants medical reports from their healthcare providers? You must all be so proud with joy and pleasure causing me more financial burden and hardships, doing everything and anything to deteriorate my mental health and leave me for dead!
As a charity H4W truly have no shame or remorse for their corruption, incompetence, racism, sexism, disablism, discrimination and victimisation, the risks, harm and danger like a controlling abusive and coercive perpetrator trapping me, my son and others like Mervelee and the woman from Childers street who was evicted having been neglected, failed and discriminated or like Barbara, failed during the pandemic like Mervelee and many others with H4W’s toxic, harmful economic and financial abuse and exploitation, refusing to pay the GP cost for the report requested specifically by H4W who invalidated my disabilities and mental health as irrelevant, decisions made by women, many whom are older women, who have been through the perimenopause land menopause themselves long ayak yet as women they continue to be misogynistic, cruel, derogatory and demeaning to disregard, minimise and invalidate mine and my son’s health made worse by the prolonged and persistent inequalities created and caused between H4W, Lewisham council and Lewisham Labour whom seem to be unable to comprehend common sense, integrity, decency, compassion, respect, humanity or empathy despite the sufficient evidence already provided to H4W which resulted in my rehousing being put up to the highest priority need in 2018.
The harmful, discriminatory controlling, coercive economic and financial abuse against me and my son, being humiliated, discriminated and victimised, put at risk, depriving us of repairs, safety, dignity, equality, diversity, inclusion, being derogatory and disrespectful over our culture, disregarding, violating and invalidating my ethnicity as unrecognised with our cultural needs, beliefs, mental health and disabilities being ignored over repairs and our human rights and shamelessly building up court costs of over £30,000 reduced now £20,000 for whichI am liable for, was done out of pure hatred with full intentions to cause my mental health conditions to severely deteriorate and risks of suicide to increase and harm me and my son to have more control over us and trap us further as punishment for my complaint made on 19 May 2022 to Damien Egan. The stigma and prejudice from H4W is deplorable, dehumanising and demeaning.
Please confirm who made the decision to refuse to contact my GP directly and the name of the social worker H4W made a referral to?
Why are you unable to provide the names of the people dealing with mine and my son’s Safeguarding at H4W and the suicide prevention officer for adult social services at Lewisham council? It’s very easily accessible for you as you have full access to my files, along with having a duty of care and responsibility and have had no issues with sharing details with other tenants, MP, Cllrs, council officers, the HOS about those involved in our cases as contractors and staff have been openly discussing and sharing details as well as continuing to share false and inaccurate information with neighbours and tenants I’ve never met, wrongly lying that we have refused access for repairs despite us giving access to every person sent to the property including multiple unannounced visits. Would you like me to share the ring doorbell footage of the evidence of access being given to the adult social worker or the Safer Neighbourhood Team for Met Police? With the multiple inaccurate and false information being shared and stored on files and poor and inaccurate record keeping repeatedly and details on the Equality Impact Assessments, are H4W going to correct their records and notify the ICO about the non compliance?
You yourself have had meetings with Lewisham council officers and Lewisham Labour for how long now? As the housing officer, Lewisham council officers, Cllr Will and caseworker for Vicky Foxcroft have been having regular meetings with H4W including yourself following my complaint to Damien Egan on 19 May 2022 and the home visit from Cllr Will on 17 June 2022 so you should know about the multiple victims and households for domestic abuse and hate crimes who still live here as well as perpetrators and who from Lewisham’s Safer Neighbourhood Team from Met Police deal with our area however having lived here since 2012, we have never had visits despite the meetings, number of incidents and number of people repeatedly put at risk and victims and survivors who are ignored.
Please kindly do look into who is dealing with the VAWC & community safety from Met Police, Safeguarding at H4W and Lewisham council as they have already dealt with very similar cases like Atrium House in New Cross, Sion House In Lewisham, Childers street where a woman was failed and neglected during the pandemic, like Mervelee and Barbara and it’s deeply concerning that despite my complaint on 19 May 2022, no lessons have been learned following the death of Barbara Tannoh on 12 April 2022. Or Sarah who died from an overdose in 2016 and left for dead for how long before her poor body was discovered and removed in a body bag.
H Presley
From: customer.service@h4w.co.uk Date: 22 February 2024 at 14:31:26 GMT To: hpresley78@hotmail.co.uk Subject: Upcoming Decant Reply-To: customer.service@h4w.co.uk
Dear Ms Presley,
Thank you for your email.
Housing for women will not be paying any expenses in regards to your GP report.
At this time I am unable to provide you the information you have requested in regards to any referrals made by us and the names officers from the of safer neighbourhood team. I can look into this for you and provide you with a separate response once I have done so.
Please clarify what you now understand as my housing officer of my reasonable adjustment requests regarding communication from H4W and those associated to the charity and visits and inspections from H4W and those associated with H4W?
Who is dealing with the timetable, schedule of works and booking in the companies from the repairs department?
Who is dealing with my overdue and delayed SAR’s now and who did you pass on my requests that were made to you nearly one year ago? Will H4W report their non compliance auto the ICO?
Why do you continue to withhold and deny my access to the ASB Risk Assessment Reports for me and my son?
Your attitude and response to perpetrators and offenders living in our building is shocking and shameful to say the least, which shows the total disregard for victims and neighbours. Does H4W not have a partnership with the police, SNT and social services? As a housing officer you have a duty of care and responsibility for the safety of everyone living here.
I do not know how many boxes and how much materials are needed however H4aw should know from the many inspections, videos, pictures and details taken by multiple companies and staff. You should know how many boxes and materials are needed as whichever department dealing with the 4-5 households who moved our permanently to a new home, I assume it would be the same as theirs. It’s not hard for you to look up the data to find put what was provided to neighbours who moved out considering the high number of households who have moved out of Childers and here permanently so send whatever you deem appropriate.
H Presley
From: customer.service@h4w.co.uk Date: 22 February 2024 at 14:16:24 GMT To: hpresley78@hotmail.co.uk Subject: Upcoming Decant Reply-To: customer.service@h4w.co.uk
Dear Ms Presly,
Thank you for your email.
As you have informed me that you have previously made a reasonable adjustment request that was agreed to by H4W, I have enquired with management about this, so that I am fully aware of what has been agreed.
Your request in relation to the timetable, schedule of works and companies’ information and your further requested information in regards to matters under the repairs department, has been passed onto the property services department and they will contact you directly.
In regard to your SARs request, this has been passed onto the governance department for review and will contact you directly.
In regards to your request for the ASB Risk Assessment report held by us, that you previously requested this will be looked into and you will be provided with a separate response.
As your neighbourhood officer, I do not deal with repairs or any repairs functions, this is all dealt with by the property services department and their officers.
I am unable to give you an answer in regard to your question about perpetrators and offenders. I am unaware of incident this relates too, I do apologise.
In relation to your upcoming decant, your requests above, do not impact on your upcoming decant. I have asked you to provide me with the number of boxes you will need to help aid your move as I am unable to ascertain the number of boxes you will need alone for your belongings. I have arranged for 7 of each box size box to be delivered by our removal’s contractor to your flat.
Your box delivery will be Friday 23rd February 2024 between 10am – 12pm.
Please do inform me if you need any more boxes other than those provided to aid you.
My GP has contacted me to inform me the cost of the report requested by Housing for Women will cost £181.35.
Please confirm whether Housing for Women will be paying my GP practice the fee requested for the report requested by Housing for Women and if so, when so I can inform my GP?
Please also provide the name of the adult social worker and caseworker for Lewisham council where I have been referred to by Housing for Women recently as well as the names of officers from the Safer Neighbourhood Team who have been dealing with the domestic abuse, perpetrators living in our buildings and Childers Street? Thanks.
I’m glad you are now aware in 2024 as my housing officer that you are personally aware at the time of my reasonable adjustments. Can you please clarify what you now understand of my reasonable adjustment requests?
Can you please provide a copy of the timetable, schedule of works and companies booked into carry out the repairs and please confirm if A2Z Repairs LTD are booked to carry out any of the repairs in the property as they have confirmed Chigwell Group are not carrying out the repairs in the property we live in and confirmed A2Z Repairs LTD as the company carrying out the high level repairs ordered by the Housing Ombudsman Service for the 2022 case as well as the flooring repairs from the 2014-2016 case where the non compliance has been ignored for nearly ten years.
You will recall I asked you personally to share reports and documents last year which you responded to, so please could you confirm when I’ll receive my SAR’s that are outstanding since November 2022? Would you like me to send you a screenshot of the emails or do you have my emails on record?
The disproportionate und unreasonable legally binding discriminatory court order was granted because TJR Ventilation wrongly accused me of bullying him with Alyshia Watson telling the judge and the court that Tim refused to replace the extractor fan outstanding since 2018 if I was present in the property and that he would only carry out the repairs with me and my son removed. The court and judge were also told that all companies working for Housing for Women have refused to work in the property we live in if I am present and no contractor would carry out any repairs with me or my son in the property despite A2Z Repairs allowing multiple households to keep their furniture and belongings in their homes as well as giving households permission to remain in their homes instead of using Flat 7, the hotel property to decant to, as stated by A2Z contractors it is safe for tenants to remain in their homes overnight with their belongings.
Please can you provide written confirmation from all the companies and staff members who refuse to attend our home as the judge wrongly assumed I would follow men around in the property filming them which as my housing officer you know is not true as the ring doorbell outside and inside our hallway has proven the truth as you know we’ve had to take additional security measures due to the domestic abuse and hate crimes ignored in our building where we have been personally targeted as well as being verbally abused and threatened by a violent domestic abuse perpetrator. There should be a record of this on H4W’s files for my account along with a record of all the rest of the incidents of ASB we have lived with since 2012. You’ll recall I had asked you personally for a copy of the ASB Risk Assessment Reports held for me and my son since 2012, I am yet to also to receive the reports held nearly a year on?
As the housing officer who has been dealing with the flooring project since it started by A2Z Repairs and the multiple repeat inspections we have had since the flooring repairs were first wrongly carried out and botched up by A2Z Repairs LTD, you should know the number of boxes and materials required as the witness statement from Alyshia Watson stated 14 properties out of 38 properties were booked to have the flooring redone again.
I note you have failed to respond to my questions how many perpetrators pose a risk to me and my son as well as our neighbours and confirm how many known offenders are living at Gosterwood and Childers? The data from the police should not be difficult for Housing for Women to obtain along with the data given to MP’s, Cllrs, Lewisham council and the reports made to H4W?
Regards H Presley
On 16 Feb 2024, at 16:35, customer.service@h4w.co.uk wrote:
Dear Ms Presley,
I hope you are well.
Thank you for contacting me back in regards to your upcoming decant.
Apologies in regards to trying to call as I was unaware personally at the time of your reasonable adjustments.
We need to arrange for your upcoming decant as per the legally binding court order made by the courts in relation to your decant from the property. You are not being victimised in any way.
I have asked you how many boxes you will need as boxes will be delivered to your home prior to your decant date for your use in ease in packing your belongings.
Can you please confirm how many boxes you will be needing?
We have provisionally booked Monday 26th February 2024, as your decant date. Please let me know if this date works for yourself.
Thank you.
kind regards,
Trina
Neighbourhood Officer
From: H P hpresley78@hotmail.co.uk Date: 15 February 2024 at 14:20:25 GMT To: customer.service@h4w.co.uk Cc: RBlakeway@housing-ombudsman.org.uk, michael.gove.mp@parliament.uk, housingstories@itv.com, KwajoHousing@gmail.com, panorama.reply@bbc.co.uk, dispatches@channel4.co.uk, stephen.delahunty@oceanmedia.co.uk, Robert.Booth@theguardian.com, pshe@lewisham.gov.uk, Vicky Foxcroft MP vicky.foxcroft.mp@parliament.uk, RSH Enquiries enquiries@rsh.gov.uk, londontonight@itvlondon.com, hello@londonrentersunion.org, alex.chalk.mp@parliament.uk, victimscommissioner@mopac.london.gov.uk, mayor@london.gov.uk, lewishamlibdems@gmail.com Subject: Re: Upcoming Decant
Dear Trina
Thank you for your email.
It’s very disappointing to hear that you have been trying to call to discuss the upcoming decant when you are fully aware that I do not accept phone calls and part of my request for reasonable adjustments was for contact and communication to be in writing. Please therefore refrain from disrespecting and disregarding my request previously agreed by Housing for Women and refrain from making any contact via phone calls. You are also fully aware I do not have any credit therefore any text messages sent like previously by your contractors or staff will not be responded to.
Can you please put in writing what you wish to discuss about the discriminatory decanting and please explain why my neighbours were given permission to keep their furniture and belongings in their homes during their flooring repairs being carried out by A2Z Repairs LTD and why we are being victimised and forced to pack and remove everything out of the property?
There is plenty of evidence from neighbours proving they were given permission to keep their furniture and belongings in their homes.
Why are you asking me how many boxes we need? My neighbours were not made to box and pack everything up while they were also given permission to remain in their homes instead of using Flat 7 that is being used as a hotel room? Only three households were made to pack and empty their homes due to being permanently rehoused away from here.
Please confirm how many perpetrators continue us to pose a risk to victims and survivors still living here and on Childers including victims of other hate crimes?
Many thanks.
Regards H Presley
On 14 Feb 2024, at 16:01, customer.service@h4w.co.uk wrote:
Dear Ms Presley,
I hope you are well.
I have been trying to call you to discuss your upcoming decant, unfortunately I have been unable to reach you.
I am contacting you in regards to your upcoming decant. I need to arrange packing materials for yourself, ie. boxes to be delivered to your home for your move into the decant property.
Can you please confirm how many boxes you will be needing to pack your belongings? We have small, medium and large boxes, you can have a combination of any.
Can you please confirm the ideal date you would like to choose for your move? Once given, I will be able to contact our contractors to book and further confirm this with yourself.
Alternatively, please contact customer services on 0207 501 6120, or by email and advise them of the best time to contact yourself if easier and I will give you a call back.
Thank you
Kind regards,
Trina
By including any personal data in your response to this email, you freely consent to this being used and stored by Housing for Women for the purposes of service delivery in accordance with the General Data Protection Regulation. All information and attachments included in this email are confidential and intended for the original recipient only, it may also be legally privileged. Any review, retransmission, dissemination or other use of or acting in reliance upon this information, by persons or entities other than the intended recipient is prohibited. If you are not the intended recipient then please do not use or publish its contents, contact the sender and then delete. The sender does not accept liability for any errors or omissions. Housing for Women Limited is a Registered Social Landlord registered with the Regulator of Social Housing (No L0970); and is a charity registered with the Charity Commission (No 211351); and is a Private Company Limited by Guarantee registered in England and Wales (No 00420651). The registered office is at Sixth Floor, Blue Star House, 234-244 Stockwell Road, London SW9 9SP.
Housing Ombudsman Service – Negligence – Email 202209405
7/9/2022
H4W Annual Rent & Service Charge Review – ERROR
7/6/2022
Rent Arrears – Peju Awoye – THREATEN EVVICTION
2022
H4W Customer PORTAL – Wiped
2022
IMPORTANT LAW ABOUT PERSONAL DATA – GDPR 2018
20/5/2022 – 16/5/2022
Letter to Samantha Gibbs Re: Termination of Your Telephone Call 16/5/2022
13/5/2022
Samantha Gibbs Letter
13/5/2022
Samantha Gibbs Meeting Invite
25/4/2022
WATRET – New Gas Central Heating – Breaches of Tenancy Agreement for more than a YEAR
24/3/2022
RENT REDUCTION & REBATE H4W – NEGLICENCE
21/5/22
CAD 3630/21MAY22 – Reference 1237333 – 1237708
15/MAY22
CAD 2948/15MAY22
16/3/2022
SOUTHWARK WOMEN’S SPACE – Refer to 2000 Homeless.
13/1/2022 – 2023
PERSONS sneak in to leave LETTERS on mat. Ms GILCHRIST installed CCTV Monitoring me. OPEN MAIN DOOR TO PERSONS TO COME KNOCK ON MY DOOR. HER PARTNER KICKED MY DOOR POLICE SAY I HAVE NO EVIDENCE
Stephen Agera Quit Breaches – SA claims he can’t find evidence am not a VIOLENT NUISANCE
2020
Customer Panel – Minute Taker –
28/1/2020
STATEMENT OF ACCOUNT – ALWAYS IN CREDIT
2020
SUZETTE ALEXIS – Started Targeting me
2014 – 2023
Rev Rose Hudson-Wilkin – Email
16/6/2021
Letter re Keys for Mark Murphy
Samantha Gibbs coerced Ms Gilchrist by H4W
30/10/2017 – 2023
Police Negligence
Photo of Mervelee & Liz – Bundle
Live Broadcastings
12/1/2023
Samantha Gibbs bring man to my door – ASSAULT
13/12/2023
Police refuse to help – Elder Abuse
Unlawful Injunction cover H4W Discrimination
Barrister A Prejudices – Stephen Agera
30/10/2017- 2023
Call Police for Support Verbal Abuse – SECTION – Medical Reports
MOPAC Report – Medical – NHS Ambulance
20/12/2023
GP Appointment – Mental Health
Southwark Council & H4W Referral To Maudsley NHS
Capability for Work Assessment
2009 –
Social Media – Fight4justice
Dr. Juanita Cox ICwS Institute of Commonwealth Studies & School of Advanced Studies – The Windrush Scandal in a Transitional and Commonwealth Context. The Windrush Generation: Oral History Resources – In my WINDOW
2010
Participant Dr. Maria Hudson “The Experience of Multiple Discrimination for the Policy Studies Institute recommended to ACAS
HOS Complaints
Eating Disorder – Ruined Christmas
2001 –
Tenancy Agreements
6/1/2023
Tony Cealy’s Reference
1992-2023
BOOK – Signed by Sir Mark Rowley
3/2/2023
Interview Southwark Police Station Ms Gilchrist Malicious Report re incident 10/1/2023 PC Chana & THUGS capture LIVE CAD 3675/3FEB/2023 PC EDWARDS 2125AS – PC 1268AS – BEN 35242/26JANY23 MUMS DOB
You complained to HfW about: MM Response: I am expecting the Old Complaint to the HOS to stand as I followed all due procedures, unlike H4W playing the innocent party. Reasons the call from Deborah after I came from COURT on the 14th and the email will be tendered into evidence as proof of H4W hate crimes against TENANTS including Ms H Presley who was targeted because she raised concerns. Before going further let the world know I will no longer tolerate H4W TERRORISM after coercing Ms Gilchrist to target me. I have reached out to get her the support she needs, instead I am living in FEAR of her HARMING me since she installed camera to monitor my movements so she can trigger me away from the eyes of the neighbours inside the COMMUNAL AREA. The same CA where the key I gave H4W is used to send persons to my home to harm me. This will be already in the public domain. Also MP Neil Coyle wrote to H4W about my concerns.
Excessive noise and unreasonable behaviour presented by another HfW tenant in your building MM Response: As stated above this is to be added to the old Complaints that I addressed via all the stages. Not my problems what H4W has done. I have evidence online of the Met Police handling of ASB from I posted my first video about Met Police. It is called “An Incident in Walworth Road” when I can be heard telling a person about my neighbours treatment of me. He can be heard saying don’t let her get away with it. H4W is responsible for COERCIVE CONTROL of my neighbour who needs HELP. I was contacted by a Samantha Gibbs in May 2022 via letter invitation to ASB. Anyone who knows me know how I address any concerns I have. Let H4W disclose those correspondence with Ms Gibbs. Ms Gibbs also visited my home on the 12th January 2022 bring a man who tried to ASSAULT me at my door. Ms Gibbs and Ms Gilchrist and the man were in each others company until the Police arrive to once again harass, bully and intimidate me. Now Ms Gibbs is off on Long-Terms Sick Leave. I learned reading the Witness Statement that Ms Gibbs started working with H4W in April 2022. What does that say about how H4W changed from the Social Housing that rescued me from “Domestic Violence” in 2000 to coercing my neighbour to continue the 22 years of HATE CRIMES that I catalogued in April 2019. H4W will DISCLOSE the SAR of 23 years since I signed the TENANCY AGREEMENT.
HfW wiping your data and blocking you from sending emails MM Response: I have no reason to comment. Based on Deborah calling my phone using “Private Number” and the recording available along with the email.
I understand that to resolve your complaint you are seeking:
For your report of ASB to be investigated MM Response: No, what about H4W and HOS reporting themselves to the RELEVANT AUTHORITIES? What about the Unlawful Injunction with threats of IMPRISONMENT and EVICTION and CONTEMPT of COURT? H4W contributed to the HATE CRIMES against me after Ms Gilchrist broke the glass on the 13th December 2021. The roles of the Met Police, Maudsley NHS, Southwark Council Adult Social Care, the GP Surgery, Mimi Owusu, and any individual, organisation, HMCTS, CPS, CJS will be named.
For any wiped data to be reinstated and for any block placed on your incoming emails to HfW to be removed MM Response: Maybe H4W in wiping my DATA think I was going to let them get away with what they are doing to Ms Presley and other TENANTS, some of whom have died. I tried to resolve this matter AMICABLY, but H4W was not interested, instead the Met Police take sides with them and the neighbour and this information is online. As MP Neil Coyle states to H4W I am within my rights to safeguard myself and vulnerable husband. Well it was Camilla Tominey of the Daily Express that I contributed to the “Mental Health CRUSADE who said “Tech Don’t Lie”.
In investigating your complaint, I have:
Spoken to your Neighbourhood Officer, Trina Philbert MM Response: Are you aware of the COURT CASES and the role of Trina Philbert? Ms Philbert will be reported for her HATE CRIMES when visiting my home with Candy Smith of Southwark Adult Social Care who arranged a “Mediation Meeting” with H4W in June 2022. She said she was in the job since May.
Spoken to colleagues in our IT team MM Response: Were you aware I was the MINUTE TAKER for the SCRUTINY PANEL? I am seeking Legal Advice about H4W and partners in this matter. Based on the CONTEMPT of COURT threats of IMPRISONMENT, I will be relying on my Social Media, Investments in Websites, my BOOK and RELEVANT EVIDENCE as stated by District Judge Pigram. Refer to the fact that I have 18 Facebook Pages and my YouTube Channels subscribers are increasing. Therefore, the world will be reminded about the roles of the Judiciary of England and Wales, the Criminal Justice System and the Crown Prosecution Services in the miscarriages of justice. Did Deborah who called me on the 14th not aware of MERVELEE MYERS as she stated, or did H4W coerced her to call me to TRIGGER me, like what they are doing to Ms PRESLEY?
Considered our responsibility under the principles of Safeguarding MM Response: Can I ask H4W to subscribe to my YOUTUBE for FREE LESSONS. I prepared some RESOURCES for the CUSTOMER PANEL as the MINUTE TAKER.
Excessive noise and unreasonable behaviour presented by another HfW tenant in your building
On 8th December 2023 you sent a video link to our legal representatives Devonshire’s Solicitors. The You tube video appears to be recorded from behind the front door of a residential property (which I believe to be your home) and details two voices. MM Response: Let me address the Representative of Devonshires Solicitors with the CURTSEY she deserves based on TREATMENT by H4W and Devonshires Solicitors of Ms PRESLEY. I consider Ms Presley to be DEPRESSED and I will reference my letter to www.leyf.org.uk for clarity of why I started https://fight4justiceadvocacy.business.site and I do not want Ms PRESLEY to become a SUICIDE statistics.
Devonshire’s shared with your video with the Neighbourhood Officer (Trina Philbert) on 8 December 2023 as you had not reported an incident to us, Trina wrote to you on 13 December 2023 to ask if you would like to log a noise complaint. MM Response: Let me just say I will not tolerate any more of this DISCRIMINATION based on the COURT CASES and Trina Philbert Witness Statement and referring me to the Maudsley NHS. The roles of Southwark Council Adult Social Care will be considered along with other Organisations. The 300+ pages of SAR by Southwark Council is another factor. But the 12 pages of Witness Statement will be the basis of why H4W will be exposed. H4W is aware that I was SCAMMED by Mimi Owusu of £10,000.00 from the time she meet me in April – July. H4W resorted to monitoring me inside the COMMUNAL AREA. There are photos of Ms Owusu’s friend who introduced her to me in the BUNDLES. There are photos of the MATS at my door before they were removed. Reasons for the UNLAWFUL INJUNCTION that cannot be CONTEMPT of COURT. Because I will name every District Judge from County Court at Clerkenwell and Shoreditch involves in the MISCARRIAGES of JUSTICE. I will be publishing a BOOK.
Our records show that you responded on the same day, however your response was unclear, and no further attempts were made to clarify the content of the email or establish if you wanted to log the complaint. MM Response: Since H4W want to continue INSILTING me, I will let them do so. Then the world will understand how many INDIVIDUALS I reached out to, to help me resolve the matter including the Rev Rose Hudson-Wilkin before Narin Masera sent me letter. I was trying to MEDIATE with her because I meet Ms PRESLEY online and was aware of what H4W and Devonshires Solicitors and HMCTS were doing to her.
We have now logged a report of ASB under case reference number 2024000045. To fully understand the problems you have been experiencing, your Neighbourhood Officer will need to meet with you to discuss the incidents, obtain the details of any witnesses and work with you to develop an action plan. MM Response: Since I consider H4W a THREAT to my HEALTH and SAFETY and that of my HUSBAND, and based on Trina Philbert’s “Witness Statement” I am letting H4W aware that this is not acceptable. Both Trina Philbert and Samantha Gibbs have threatened me at my home. I have CAD Numbers for the ASB of Ms Gilchrist and Samantha Gibbs. I recorded in line with GDPR and reasons that the UNLAWFUL INJUNCTION can’t be CONTEMPT of COURT. DISCLOSURE of DOCUMENTS in particular the letter dated April 2019 is part of the EVIDENCE. I was told by Ms PRESLEY how the HOS operates. Let me inform H4W that I meet Michael Gove at www.leyf.org.uk A/C in 2011 when he was at the Department for Education, now he is at Housing. I would advise H4W and Devonshires Solicitors to do the RESEARCH of why Met Police Commissioner Sir Mark Rowley wrote in my BOOK… The videos I created for “A New Met For London” will prove to the world how H4W changed from rescuing me from Domestic Violence” in 2000 to the TERROR CELL where am living in FEAR. Because my neighbour was coerced when all am doing is to SAFEGUARD everyone like I did when I averted a Grenfell Tower here. It is RELEVANT to mention Barrister Samantha Jones who Judge Freer gave a reference to be on the Grenfell Tower Inquiry Panel.
The meeting can take place on the phone or face to face. MM Response: No not an option. H4W already have the information that is part of the CONTEMPT of COURT.
I have asked your Neighbourhood Officer to contact you to arrange an appointment. MM Response: I consider Trina Philbert needs training and since she continues to DISCRIMINATE against Ms PRESLEY, this is part of my COMPLAINT. Because the HOS is party to H4W DISCRIMIATION against TENANTS.
To assist with her investigations and encourage a positive outcome, MM Response: HMCTS District Judges will be named. What is H4W definition of “Positive Outcome?”
you will be required to complete the enclosed diary sheets and work with Trina MM Response: Tina Philbert does not have the QUALIFICATIONS & EXPERIENCES to deal with this MATTER. and any other advised agencies e.g. the local authority MM Response: I have already done my DUTIES, the AUTHORITIES can contact me. If I did not get the SOLICITORS representing me I would become another VICTIM like Ms PRESLEY.
noise/environmental team or the police. MM Response: At this stage I will not tolerate the DICTATES of H4W that coerced a VULNERABLE person to pose threats to me and my VULNERABLE HUSBAND. Refer to my online Defensive Practice for all MENTIONED will be EXPOSED. The Met Police is the biggest CULPRITS as they are captured LIVE…
The diary sheets will need to be updated with any new incidences of ASB MM Response: I do not have time to be BURIED under H4W NEGLIGENCE leaving me and my HUSBAND at the hands of my neighbour, her partner and those who H4W deemed necessary to enter the COMMUNAL AREA with the key I gave them.
as soon as possible after they occur MM Response: This has been happening since 2001. Samantha Gibbs who is on Long-Term Sick Leave must ANSWER to why she coerced Ms Gilchrist. Trina Philbert will be charged for LYING and Narin Masera for paying Ms Mimi Owusu for a 12 page Witness Statement claiming I was SECTIONED under the Mental Health Act and Registered DEAF. I was caused additional STRESS by the actions of the Metropolitan Police and their failures to act when I reported Winsome Duncan and Barrister Ryan Clement verbal Threats. But turned up at my home on 30th October 2017 I write on Facebook I was feeling SUICIDAL. Reasons the CCCS District Judges with be named.
and returned to your Neighbourhood Officer (Trina Philbert), via email to customer.service@h4w.co.uk MM Response: Has the BLOCK been lifted?
Your compliant has not been upheld.
HfW wiping your data and blocking you from sending emails
The Head of IT has confirmed that at no point have we deleted data held on our tenants or blocked tenants from sending emails to the business. HfW commenced using a computerised database to log customer contact in 2013, ahead of this date all data was held on the tenancy files. MM Response: I will provide the EVIDENCE.
Your compliant has not been upheld.
HfW’s Policy for the Safegaurding and Protection of Adults at Risk
I have noted the comments you have made about how you are feeling and notification of your husbands decline in health, and have asked your Neighbourhood Officer to complete a referral to the safeguarding team. Trina will be able to speak to you about the report she has made and any other support you or your husband may need when she contacts you. MM Response: This is breaching the Equality Act 2010 Protected Characteristics.
This concludes Stage 1 of our internal complaints process. I am sorry that you had cause to complain to HfW. I hope that this letter shows that your feedback has been fully considered and hope that you are satisfied with this response. MM Response: The first COMPLAINT still stands because I did my part.
If you are dissatisfied with our response, you should reply within 20 working days explaining why you remain dissatisfied and what you are seeking as an outcome. This reply should be addressed to: complaints@h4w.co.uk or by hard copy to: MM Response: The first COMPLAINT still stands and I am advocating on behalf of TENANTS let down by the HOS.
HfW Complaints Team
Sixth Floor, Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Your complaint will then be reviewed by the Director of Operations at stage 2 of our internal complaint procedure as outlined in our Complaints Policy. A copy of this policy can be viewed online at: MM Response: My first COMPLAINT still stands and HOS is involved.
As a registered social landlord, we strive to adhere to the principles outlined in the Housing Ombudsman’s Complaint Handling Code, which can be viewed online at: MM Response: H4W is in breach of the TENANCY AGREEMENT I signed first in 2001, 2007 and 2015.
Mervelee Advocacy 