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On 6 Nov 2023, at 18:42, H P <hpresley78@hotmail.co.uk> wrote:





Dear Mr Blakeway 

I made my complaint public in July 2023 following the statement given by H4W to Inside Housing regarding the many issues we and our neighbours live with. I provided your department of what my complaint is about which your colleague requested from me asking me to summarise them which I did.

H4W refused to accept my complaint which your department was made aware of so what is going on? 

Begin forwarded message:

From: H P <hpresley78@hotmail.co.uk>
Date: 28 August 2023 at 23:48:10 BST
Subject: Re: Housing Ombudsman Enquiry – Case ID – 202015827 [REF/Jk/M4/qW/36/]





Dear Mr Blakeway 

Please see below complaint made to H4W in June 2023. I am yet to receive an acknowledgment from H4W who continue to discriminate and victimise myself and son.

I trust the ombudsman will intervene this time and not continue enabling H4W to abuse their power and their tenants. 

On 28 Jun 2023, at 11:08, casework@housing-ombudsman.org.uk wrote:

28 June 2023


Dear Ms Presley

Complaint: 202015827 – Housing For Women
 
Thank you for your email of 19 June 2023 addressed to Mr Blakeway – this has been passed to me for a response as I understand that the last case that the Housing Ombudsman determined for you was the report I issued to you dated 30 June 2022 (apart from more recent service complaints). I am very sorry to hear of the hardship and emotional impact that you describe.
 
The case that I dealt with last year related to plumbing faults (including with your toilet cistern and scalding water from the shower) and a leak into your hallway (including presence of mould and silverfish). These issues were considered as part of a complaint that exhausted your landlord’s complaints process in July 2021 so my investigation covered events to then and how the landlord had attempted to put right these issues during subsequent months. I determined that there was maladministration by the landlord and made orders which I wrote to you about in the past to confirm that the Housing Ombudsman considered these orders had been complied with.
 
A flooring issue was determined by the Housing Ombudsman in May 2016 and was not part of my investigation.
 
I gather from your recent email (and attachments) that there have been further interactions between you and your landlord since my determination and that these have included an additional Part 36 offer in October 2022. If you are dissatisfied with this offer, I would recommend that you liaise with the landlord on this. I set out in my determination that it was “not within the Ombudsman’s jurisdiction to assess the landlord’s offers made under Part 36 of the Civil Procedure Laws”. If further events have occurred since my determination and you have exhausted the landlord’s complaints process again, I would recommend that you provide a copy of the landlord’s final complaint response (with confirmation of what is still in dispute) and we can open a new case reference for you and consider these matters.
 
If you are dissatisfied with the landlord’s handling of reasonable adjustments since June 2022 or decisions about your flooring or decant offers, please do submit a complaint to them about this. If you encounter difficulties in getting the landlord to respond to your complaint, please provide a copy of the complaint to us and explain what has happened. We will then be able to open a new case reference and my colleagues in Dispute Support should be able to assist in ensuring your landlord progresses the matter through their complaints process. I am afraid we would not pro-actively contact other residents about their flooring issues but we may make enquiries with your landlord related to this should we accept the case for investigation in future.
 
I hope that this response and recommendation actions are useful.
 
Yours sincerely

Daniel Toms
Dispute Resolution Manager

PO Box 152, Liverpool L33 7WQ
0300 111 3000
http://www.housing-ombudsman.org.uk&nbsp;
To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to http://www.housing-ombudsman.org.uk/about-us/your-data/
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Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website

From: H P [mailto:hpresley78@hotmail.co.uk]

Sent: 19 May 2022 16:43

To: Damien Egan, Mayor of Lewisham

Cc: Dacres, Cllr Brenda

Subject: Housing for Women Housing Association

Dear Mr Egan

I am a tenant of H4W, having been nominated by LBL for my home in 2011. You are aware of me as I have tagged you on social media posts about the ongoing problems my landlord H4W continue to cause myself and son.

It’s very disappointing that to date, LBL continues to ignore H4W tenants which your council has an agreement with. I have followed all the correct procedures with raising concerns, complaints, documenting and collecting evidence, reported issues to the council, Environmental Health, MP, councillors, ombudsman to name a few and despite all the evidence and so many other cases across Lewisham, I would like to know why the council have yet to acknowledge the misery and suffering H4W are inflicting on tenants? We live in Lewisham so why are we excluded and not getting the help and support from LBL the same way council and private rented tenants do? H4W continue to repeatedly break the Homes Act, Landlord and Tenant Act and the Environmental Protection Act and breach many regulations and to date, LBL have taken no action and left us to deal with years of discrimination, bullying and malpractice from H4W.

The council have a duty of care yet H4W tenants are excluded when it comes to the council using the powers they have to take action against rogue landlords. How is this acceptable in 2022, the borough you are so proud of when it comes to equality and diversity?

LBL must take accountability and responsibility for failing to intervene and take action to protect tenants and  prevent more tenants having to go through the hardships from being a H4W tenant and for allowing H4W to continue to abuse their powers. Is there no such thing as intervention and prevention at LBL? When you end up living in a H4W property in Lewisham on a permanent basis, your quality of life reduces if you are a BAME vulnerable and disabled person. There is clear evidence of race, disability and gender discrimination from H4W yet your council has never taken action and to this day H4W continue discriminating, bullying, punishing and putting tenants at risk and LBL are yet to intervene. Why? Where is the council’s duty of care?

My neighbour Barbara moved here during the pandemic. I helped her when I could, sometimes Barbara needed help due to medical needs. There were a few occasions when ambulance or medical staff couldn’t access Barbara’s home due to the outside emergency key box not opening. Despite H4W being made aware of the issue, H4W failed to repair it fully causing delays in accessing Barbara’s home in an emergency. On another occasion Barbara had another fall and LFB had to come out and access her flat with a ladder to the balcony. Her distress could and should have been prevented yet H4W failed to repair the box, putting Barbara at risk.

The FRA states that our building is general needs and not for disabled people. If there had been a fire here, Barbara would not have been able to evacuate by herself. Due to the property not being suitable for Barbara’s needs, which H4W knew it wasn’t prior to offering the transfer, Barbara’s family managed to find a suitable property for Barbara. She was so happy to move from here.

Barbara passed away and she will be laid to rest this week. I will never forget the distress Barbara went through when she had a fall and ambulance staff couldn’t access her home due to H4W’s negligence in not repairing the spare key box outside. Barbara’s quality of life was already significantly reduced due to her disability. And yet she was rehoused here, in an unsafe building, full of all the issues you and everyone else is aware of and she couldn’t even enjoy, be happy or be safe in her home while she lived here due to H4W’s failings in being a responsible and decent landlord.

How many H4W tenants have died in Lewisham and how many of those who passed away had problems with their housing, with repairs, complaints, staff, ASB, rehousing and everything else that tenants report and have difficulties with? How many more deaths will it take for the council to recognise that tenants are being caused so much poor and ill health due to their living conditions and actions by H4W?

If H4W were a private landlord, they would never be allowed to do the things they’ve done to me, my son and neighbours so why is it ok for H4W to do it but not a private landlord?

If the CEO of H4W were to be a male, he would be described as misogynistic and it would be a national scandal that a CEO repeatedly and purposely bullies and discriminates vulnerable, disabled, survivors and victims of abuse as well as putting people at direct risk of harm but also risk everyone else’s safety at the same time. Do you know how many Lewisham tenants of H4W have become a victim of crime? And yet women and their families are still being rehoused with H4W in Lewisham with tenants completely unaware of all the issues and risks.

The way your council have treated me and my son and the way LBL have ignored our cases is unacceptable and utterly disgraceful Mr Egan. If it wasn’t for the council, we wouldn’t be living here. Over ten years of our life wasted, suffering because of H4W and your council’s refusal to help us. Had the council intervened and helped then I would not be having to now go through a very expensive and stressful legal disrepair case to get repairs done. I was refused eligibility to be put on the council housing register by LBL despite having evidence our home was causing us ill health plus confirmation from H4W that our home smelt of toxic waste because of our home being directly above the communal bin room. On what grounds did the council decide to refuse us social housing within Lewisham? If the council had accepted our housing then we would not be living here now. Your council knowingly made the decision to discriminate us by refusing us rehousing and allowed H4W to abuse us over the years.

What more evidence does the council need? It’s clear H4W have no intention whatsoever to be a decent landlord and provide a decent home for us. Some repairs go back over seven years and today I’m still waiting for those repairs to be carried out. No tenant should have to wait years to get repairs done and no tenant should be put at additional risk due to disrepairs and crime. In the ten years we’ve lived here only twice has the council ever visited us. What happened to my previous cases with LBL regarding H4W and how much longer will your council keep ignoring us?

Regards

<2023-11-06 Letter to R explaining the cases we have for her.pdf>

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