REFER to
Sent from my Galaxy
——– Original message ——–
From: “Dayal, Amina” <Amina.Dayal@southwark.gov.uk>
Date: 12/10/2023 15:38 (GMT+00:00)
To: ratty.nembhard1956@gmail.com
Subject: Subject Access Response – SAR 17244697
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SONGSTREETS
SONGSTREETS
Fri 31 Mar 2023 – Mon 1 Apr 2024
Music
Venue: Start at 419 Brixton Road
Download Aswarm XR for the SONGSTREETS app
Download SONGSTREETS via AswarmXR’s mobile app (App Store for iOS) (Google Play for Android), and go on an immersive audio walk through the streets and culture of Brixton. Encounter the characters, stories, and songs that make Brixton resonate, in an intimate, moving, and ultimately uplifting performance experience. Led by the knowledge of Black Brixtonites, we journey into the heart and fire of what empowers this unique place.
How to use SONGSTREETS
- Download Aswarm XR’s mobile app (App Store for iOS) (Google Play for Android) while at home or somewhere with a strong Wi-Fi connection, like the library.
- Once downloaded head to the starting point of the walk which is 30 yards to the right on exiting Brixton Tube station (Near Pret) 419 Brixton Road, Brixton, London, SW9 8HE / GPS coordinates: 51.463087, -0.114776).
- Once there, open Aswarm XR app
and click on “SONGSTREETS” from the menu. (Note: The App may take 1-5 mins to download & open).
- The App will instruct you from there – Enjoy your journey!
Things to note:
SONGSTREETS is an immersive audio-walk that takes approximately 45mins-1hr to complete with seated breaks. It’s designed to be experienced with earphones.
About the project
During October 2022, Indigenous Australian musician Jessie Lloyd undertook a residency in Brixton, working with the community to discover songs and stories from the 75 years that have passed since the Windrush brought the first post-war migrants to London from the Caribbean. Applying the methodology she evolved to work with Indigenous Elders in her MISSION SONGS project, and collaborating with Brixton-born artist Tony Cealy, Jessie explored the commonalities of experience between Indigenous Australians and Black Britons, using music to commemorate local heritage, within global histories of racism and emerging processes of reconciliation. Jessie’s grandfather Albie Geia was a leader in the 1957 Palm Island Strike, which, like the events in Brixton in 1981, were labelled ‘riots’, leading to Albie’s imprisonment.
ORIGINS commissioned Brixton-based sound artist, Thor McIntyre-Burnie, and his public arts company Aswarm, to respond to Jessie’s residency; creating a site-specific, immersive experience that weaves the songs through the streets of Brixton and uncovers their extraordinary stories. The result is this immersive, interactive audio walk, accessed through AswarmXR’s mobile app.
Starting near Brixton tube, you can take an hour’s walk through the streets, which become enlivened and theatrical through the music, voices, and stories of local people. When you come out of the tube, turn right and start the app by the two large trees about 30 yards away!
Music animateur: Jessie Lloyd
Sound artist: Thor McIntyre-Burnie
Community arts practitioner and narrator: Tony Cealy
Community arts practitioner: Lucy Dunkerley
Creative Technologist: Leon Barker (Gesture Ltd & Aswarm XR)
Sound engineer: Simon Hendry
Poetry read by: Vivienne Rochester
Song “Brixton Market” composed by Mervelee Myers
Voices of Brixton: Article Birds Legs, Audrey Eccleston, Beryl, Bionic, Carlton Brodin, Cat Pestano, Dawn McKay, FLOetic Lara, Incy, Joanne, Judith, Junglite (Ian Geoghegan), Lena Douggan, Linett Kamala, Mervelee Myers, Michelle Killington (Vinyl Memories), Nadia Rahman
CONTACT
Registered Charity No. 1048836.
Company Limited by Guarantee No. 3015984.
VAT Registration No. 690 7714 09
SUBSCRIBE
Be part of our global community and be the first to know about new shows and special offers from Border Crossings.
* indicates required email Address *
SITE LINKS
That’s good but not good enough that it took them so long to update you. Did you ask the abusers to escalate your complaint? If you didn’t do it in writing and did it face to face or phone just tell them when that was because they have really fucked up your complaint.
On 14 Oct 2023, at 01:39, Mervelee Myers <ratty.nembhard1956@gmail.com> wrote:
Sent from Mail for Windows
From: casework@housing-ombudsman.org.uk
Sent: 13 October 2023 20:20
To: ratty.nembhard1956@gmail.com
Subject: Case ID – 202209405 [REF/Qz/AP/m1/wK/]
13 October 2023
Dear Mrs Myers
Complaint: 202209405 – Housing For Women
I hope this email finds you well.
Please see the attached letter.
Thank you
Yours sincerely
Bev
Dispute Resolution Adviser
PO Box 152, Liverpool L33 7WQ
0300 111 3000
www.housing-ombudsman.org.uk
To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/
Try our free online dispute resolution training (click here to access)
Share your views on our consultation on our Complaint Handling Code (click here to access)
Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website
<2023-10-13 Letter to R advice on escalation to stage 2 or make new complaint.pdf>
Refer to Refer to
13 October 2023
Mrs. Mervelee Myers
16 Alma Grove
LONDON
SE1 5PY
Dear Mrs Myers
Complaint: 202209405 – Housing For Women
Thank you for contacting the Housing Ombudsman Service. I am sorry to hear about
your complaint and the problems that are affecting you in your home.
Please accept our apologies for the time that it has taken to give you an update on
your case; regrettably the Service has experienced a significant increase in demand
and we are responding as soon as we are able. That said, this should not have
happened and we are sorry for any frustration or concern that this may have given
you.
Housing for Women Negligence
Having reviewed your case, I note that your landlord has issued you with a complaint
response at the first stage of its procedure in 14 November 2022.
Housing for Women Terrorism Continues & Housing Ombudsman Correspondence
- Letter from HOS 5th August 2022
- Letter 14th November 2022
I followed all due processes with H4W waiting to get the response. I did not get any response within the 20 days framework. After that, my Housing for Women PORTAL JOURNAL was wiped off all data and I was unable to access the website. I contacted H4W but was still unable to gain access. Later H4W refused emails I sent to them.
We advised you on
15 November how to escalate your complaint to your landlord if you are still
unhappy with the response.
I can see that you contacted this Service again on 8 August 2023 asking for an
update. Did you request escalation of the complaint to your landlord, if you did
please provide a copy of this request or a copy of the response.
It may be that you are out of the landlord’s complaint handling time limits to receive a
stage 2 response if you have not already requested it.
Defamation of Character
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You may need to raise a new complaint and the landlord will let you know about this.
If you have requested a stage 2 response and have not received it, we can write to the
landlord once we have a copy of the request you made to them.
Our role
The Ombudsman was set up to investigate complaints about landlords. The
The ombudsman only has the power to do this when the landlord’s internal complaint
the procedure has been exhausted. As we have not been provided with a copy of your
landlord’s final response, it appears that you may have referred your complaint to us
before we can investigate it.
The HOS Negligence & Excuses
Based on the Fact I Was Tried Behind my Back is an indication that Housing for Women has taken advantage of my VULNERABILITY to make be a VICTIM. Please refer to https://fight4justiceadvocacy.business.site for why those involved in this hate crime will be exposed.
Your landlord’s obligations
It is your landlord’s responsibility to provide an initial response to your complaint in
line with the Housing Ombudsman’s Complaint Handling Code. This is usually:
· Within 10 working days at the first stage and
· Within 20 working days at the second stage.
You can find more about the Code on our website here:
Complaint Handling Code – Housing Ombudsman
If the landlord’s timescales are different, they should be set out in its complaints
policy. You can ask your landlord to provide a copy of this to you.
Complaint
As I understand it your complaint relates to the landlord’s handling of the following:
· Reports of a broken radiator and the length of the time it took to replace it;
· Reports of broken/jammed door that locks the resident in and out;
· Communication with the resident about the responsibility of the fallen tree;
· Reports of a broken fence;
· Reports of broken windows and glass in the communal area and the length of
time it took to replace the windows;
· Anti-social behaviour (ASB) from neighbour.
You have asked that the landlord to do the following as a resolution to the
complaint:
· Repair the fence;
· Apologies from all the staff involved in the residents complaint and for hanging
up the phone;
· Communicate with the resident and respond to communication about the
responsibility of the tree;
· To resolve the complaint amicably as the resident was part of the Resident
Panel.
Our advice
We recommend at this stage that you contact the landlord directly to request the
escalation of your complaint because it is helpful for the landlord to understand:
· What you are unhappy with
· What you disagree with
· What you want to resolve the complaint
Given the concerns that you have raised, I have contacted your landlord to ask that
they confirm whether your complaint has been escalated to the second stage and
whether a final response has been provided to you. I have asked for a copy to be
provided to this Service.
Next steps
· If it has been more than 20 working days since you contacted your landlord
asking it to respond, and it has not yet responded, please come back to us
with a copy of your correspondence to your landlord.
· If you have received a final response and you remain unhappy with the
outcome, please send a copy of this letter. We will then re-open your case and
explain what steps we can take to resolve the situation for you.
Once you have exhausted your landlord’s complaints process, we will re- open
your case if you remain dissatisfied at that stage.
Further correspondence can be forwarded to us using the following methods:
Email: info@housing-ombudsman.org.uk
Address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
Telephone: 0300 111 3000
If responding by email, please do so without editing the subject line which
contains a unique code allowing our systems to automatically file the email
and inform the casework team.
Yours sincerely
Bev
Dispute Resolution Adviser
P O Box 152, Liverpool, L33 7WQ
http://www.housing-ombudsman.org.uk
To find out how we use your personal data together with your rights under the Data
Protection Act 2018 go to http://www.housing-ombudsman.org.uk/about-us/your-data/
Please note – the signature named in this correspondence is not your named
contact. Your complaint can be dealt with by anyone within the department.
You may see different names in our correspondence as your complaint
PO Box 152
Liverpool
L33 7WQ
Tel: 0300 111 3000
info@housing-ombudsman.org.uk
http://www.housing-ombudsman.org.uk
Mervelee Myers FD (Open)
Mental Health & SEND Advocate
Turn Activist.
Sent from Mail for Windows
From: Mervelee Myers
Sent: 14 October 2023 01:38
To: H P; stephenagera@aol.com; Gmail
Subject: FW: Case ID – 202209405 [REF/Qz/AP/m1/wK/]
Sent from Mail for Windows
From: casework@housing-ombudsman.org.uk
Sent: 13 October 2023 20:20
To: ratty.nembhard1956@gmail.com
Subject: Case ID – 202209405 [REF/Qz/AP/m1/wK/]
13 October 2023
Dear Mrs Myers
Complaint: 202209405 – Housing For Women
I hope this email finds you well.
Please see the attached letter.
Thank you
Yours sincerely
Bev
Dispute Resolution Adviser
PO Box 152, Liverpool L33 7WQ
0300 111 3000
www.housing-ombudsman.org.uk
To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/
Try our free online dispute resolution training (click here to access)
Share your views on our consultation on our Complaint Handling Code (click here to access)
Changes to the Housing Ombudsman Scheme took effect from 1 October 2022. To find out what this means for residents and landlords visit our website
Mervelee Advocacy 