Refer to
13 October 2023
Mrs Mervelee Myers
16 Alma Grove
LONDON
SE1 5PY
Dear Mrs Myers
Complaint: 202209405 – Housing For Women
Thank you for contacting the Housing Ombudsman Service. I am sorry to hear about
your complaint and the problems that are affecting you in your home.
Please accept our apologies for the time that it has taken to give you an update on
your case; regrettably the Service has experienced a significant increase in demand
and we are responding as soon as we are able. That said, this should not have
happened and we are sorry for any frustration or concern that this may have given
you.
Having reviewed your case, I note that your landlord has issued you with a complaint
response at the first stage of its procedure in 14 November 2022.
Housing for Women Terrorism Continues & Housing Ombudsman Correspondence
- Letter from HOS 5th August 2022
- Letter 14th November 2022
I followed all due processes with H4W waiting to get the response. I did not get any response within the 20 days framework. After that, my Housing for Women PORTAL JOURNAL was wiped off all data and I was unable to access the website. I contacted H4W but was still unable to gain access. Later H4W refused emails I sent to them.
We advised you on
15 November how to escalate your complaint to your landlord if you were still
unhappy with the response.
I can see that you contacted this Service again on 8 August 2023 asking for an
update. Did you request escalation of the complaint to your landlord, if you did
please provide a copy of this request or a copy of the response.
It may be that you are out of the landlord’s complaint handling time limits to receive a
stage 2 response if you have not already requested it.
Defamation of Character
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You may need to raise a new complaint and the landlord will let you know about this.
If you have requested a stage 2 response and have not received it, we can write to the
landlord once we have a copy of the request you made to them.
Our role
The Ombudsman was set up to investigate complaints about landlords. The
The ombudsman only has the power to do this when the landlord’s internal complaint
the procedure has been exhausted. As we have not been provided with a copy of your
landlord’s final response, it appears that you may have referred your complaint to us
before we can investigate it.
The HOS Negligence & Excuses
Based on the Fact I Was Tried Behind my Back is an indication that Housing for Women has taken advantage of my VULNERABILITY to make be a VICTIM. Please refer to https://fight4justiceadvocacy.business.site for why those involved in this hate crime will be exposed.
Your landlord’s obligations
It is your landlord’s responsibility to provide an initial response to your complaint in
line with the Housing Ombudsman’s Complaint Handling Code. This is usually:
Within 10 working days at the first stage and
Within 20 working days at the second stage.
You can find more about the Code on our website here:
Complaint Handling Code – Housing Ombudsman
If the landlord’s timescales are different, they should be set out in its complaints
policy. You can ask your landlord to provide a copy of this to you.
Complaint
As I understand it your complaint relates to the landlord’s handling of the following:
Reports of a broken radiator and the length of the time it took to replace it;
Reports of broken/jammed door that locks the resident in and out;
Communication with the resident about the responsibility of the fallen tree;
Reports of a broken fence;
Reports of broken windows and glass in the communal area and the length of
time it took to replace the windows;
Anti-social behaviour (ASB) from neighbour.
You have asked that the landlord to do the following as a resolution to the
complaint:
Repair the fence;
Apologies from all the staff involved in the residents complaint and for hanging
up the phone;
Communicate with the resident and respond to communication about the
responsibility of the tree;
To resolve the complaint amicably as the resident was part of thee Resident
Panel.
Our advice
We recommend at this stage that you contact the landlord directly to request the
escalation of your complaint because it is helpful for the landlord to understand:
What you are unhappy with
What you disagree with
What you want to resolve the complaint
Given the concerns that you have raised, I have contacted your landlord to ask that
they confirm whether your complaint has been escalated to the second stage, and
whether a final response has been provided to you. I have asked for a copy to be
provided to this Service.
Next steps
If it has been more than 20 working days since you contacted your landlord
asking it to respond, and it has not yet responded, please come back to us
with a copy of your correspondence to your landlord.
If you have received a final response and you remain unhappy with the
outcome, please send a copy of this letter. We will then re-open your case and
explain what steps we can take to resolve the situation for you.
Once you have exhausted your landlord’s complaints process, we will re- open
your case if you remain dissatisfied at that stage.
Further correspondence can be forwarded to us using the following methods:
Email: info@housing-ombudsman.org.uk
Address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
Telephone: 0300 111 3000
If responding by email, please do so without editing the subject line which
contains a unique code allowing our systems to automatically file the email
and inform the casework team.
Yours sincerely
Bev
Dispute Resolution Adviser
P O Box 152, Liverpool, L33 7WQ
http://www.housing-ombudsman.org.uk
To find out how we use your personal data together with your rights under the Data
Protection Act 2018 go to http://www.housing-ombudsman.org.uk/about-us/your-data/
Please note – the signature named in this correspondence is not your named
contact. Your complaint can be dealt with by anyone within the department.
You may see different names in our correspondence as your complaint
PO Box 152
Liverpool
L33 7WQ
Tel: 0300 111 3000
info@housing-ombudsman.org.uk
http://www.housing-ombudsman.org.uk
Mervelee Myers FD (Open)
Mental Health & SEND Advocate
Turn Activist.
Mervelee Advocacy 