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Thank you for submitting your complaint form to the Financial Ombudsman Service.

We’re helping a lot of customers at the moment, so we won’t be able to reply straight away.

However, if you’re experiencing serious financial or health problems, or need to speak to someone urgently, call us on 0800 023 4567.

If we can help, you can expect to hear back from us within 7 working days. Due to the volume of enquiries we receive, we are only able to reply to those customers we can help.

We can only look at complaints about financial businesses (like banks, insurance companies and finance firms). You can find out more about the things we can help with on our website – where you can also use our complaint checker tool to see if your complaint is one we can look at.

We can’t help with other complaints – for…