Refer to
Subject: Complaint Review
Reference no: NBS7804091Myers
We’ve reviewed your complaint
Dear Mrs Myers
Thank you for your response to our email dated 22 May 2023.
I’m sorry that you remain unhappy with my response. However, we’ve reviewed your complaint and believe the outcome given was fair. Please see below:-
- You saythat I abruptly ended our call. At 10 minutes into the call it’s clear that you made another call and a lady answered and said to you, “yes, pleaseI’m listening to you”. When I asked who this was you said you cared for your 100 year old husband and refused to say who the lady was. As we were discussing personal matters I told you I wasn’t prepared to carry on with the call and politely ended it, which was the correct thing to do.
- You feel dissatisfied with the outcome of my investigation and lack of…
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