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5 August 2022

Dear Mrs Myers

Complaint: 202209405 – Housing For Women

Thank you for your recent telephone call regarding your complaint about Housing For Women. I am sorry to hear about the problems that are affecting you in your home.

Details of your complaint

In summary, I understand your complaint to be about:

• How Landlord handled your reports of broken radiator-Length of the time to replace a broken radiator (took over a year)
• How landlord handled your reports of broken/jammeddoor – You stated that you were often locked in and could not get out your home. You would have to call a neighbour’s through a window and give them keys so that they could open the door from the outside
• Landlord not communicating to you explain whose responsibility it was to get fallen tree removed – You would like this settled so that you can take appropriate action if…