Without Prejudice Those Involved With Discrimination After Mum’s Death With Dementia Must Be Prosecuted On My Grandson’s 17th Birthday I Begged South London Press To Publish My Story Came Out On Mr Myers BD 2004 I Nearly Lost Life Domestic Abuse Am A Criminal With Fight4justice


There is a GP Dr JOANNA PENNACK GMC 7283629 at Nexus Health Group Bermondsey & Lansdown Medical Mission 6 Decima Street London SE1 4DX Telephone 02074038209 who must be #reported to the Medical Council along with Linda Dobson of http://www.gov.uk/studentfinance at customer_complaints@slc.co.uk and Twitter/SLCcomms at Twitter for the #discrimination of Mervelee Ratty Nembhard under the Equality Act Protected Characteristics Our Ref: 166096/LDDear Mrs Myers

Customer Reference Number: 19543081915

Thank you for your email dated 20 September 2021, which I am responding toin line with our complaints process.

I am sorry to read the details of your complaint, and I can only imaginethe worry and distress you must feel when asked for additional medicalevidence to support your Disabled Students’ Allowances (DSA) applicationfor the 2021/22 academic year, without being given a clear explanation asto why.

We are not responsible for setting student finance policy or eligibilitycriteria. We were set up by the Department for Education (DfE) toadminister the Student Loan Scheme within the Regulations set byGovernment. The responsibility for setting Regulations rests withParliament and relevant Ministers and we do not have any discretion intheir application.
I have completed a full investigation on your account to establish what hasgone wrong. This is so we can learn from your feedback and improve theservice we offer all our customers.
DSA support is intended to ensure that all students can enter highereducation on a level playing field. Students with a disability or long-termmedical condition can apply for funding and be assessed to determine whatadditional support would help them to study to the best of their ability.

When a student applies for DSA funding they must first provide medicalevidence confirming their disability or long-term health condition. Theevidence must confirm that this is long term and how it affects theirday-to-day life. Once we have reviewed and accepted this, we will issuecorrespondence to a student confirming that they can arrange to have aStudy Needs Assessment carried out. The Needs Assessment Centre will carrythis out and then send the Needs Assessment Report to us withrecommendations for support to help the student with their disabilityrelated needs. We will then review this and issue correspondenceconfirming the support, we have agreed. Please be aware we can only agreeto provide the most cost-effective solution to meet a student’s disabilityrelated needs and we require all recommendations to come from a NeedsAssessor.

If we have not accepted medical evidence for a particular condition, we areunable to consider any recommendations from a Needs Assessor related tothis.

Following the review of the medical evidence submitted to support your DSAapplication, we have accepted them for Anxiety and Depression, which wasalso confirmed on the Disability Evidence form completed by your doctor. Imust however make you aware that Anxiety and Depression were the onlymedical conditions declared on the form.
Unfortunately, we have not accepted the medical evidence for Diabetes,Arthritis and Chronic Pain. The only evidence we have received for Diabetesis a doctors summary, which has entries from 2015 for diabetes but they saythis is under “good control”. To be accepted for a disability, we need toknow the condition has an adverse daily effect on your ability to carry outnormal day to day activities.
I have checked all the evidence we have received and there is no mention ofArthritis or Chronic Pain.
I understand that you requested that your doctor completes a DisabilityEvidence form after we rejected all your evidence initially. We areuncertain why your doctor only confirmed Anxiety and Depression on the formand not your other medical conditions. As such, we contacted you by emailand letter on 15 and 18 September 2021. We confirmed that we have acceptedmedical evidence for two conditions and rejected for three. We requestedfurther medical evidence for Diabetes, Arthritis and Chronic Pain and as wehave accepted your evidence for Anxiety and Depression, we asked you toarrange to attend a Needs Assessment Centre.
I have located the calls you made to us on 20 September 2021 and listenedto the recordings. The first person that you spoke with transferred yourcall to a DSA advisor. It was obvious that you were very upset that we hadrejected your medical evidence. The advisor clearly explained that wewould only accept evidence which confirms that the conditions have anadverse daily effect on your ability to carry out normal day to dayactivities. As you were unhappy with the process, the advisor sent you anemail and attached a leaflet on how to raise a formal complaint. Iunderstand however, in a further call that you made to us later that day,that you were unable to open the attachment. The advisor that you spoke toconfirmed that you could raise a formal complaint by sending us an email.
Whilst I appreciate your frustration regarding our request for additionalmedical evidence, once you have provided the information as detailed in ouremail dated 15 September 2021, by digital upload, please contact me byemail at customer_complaints@slc.co.uk and I will arrange to process thisas a priority.

I am sorry that I cannot offer you the resolution you are seeking but Itrust that I have explained things clearly. Should you have any furtherquestions regarding your complaint, please contact me.
Yours sincerely

Linda Dobinson | Customer Relations OfficerStudent Loans CompanyPO Box 241, Darlington, DL1 9GUe: customer_complaints@slc.co.ukwww.gov.uk/studentfinanceFollow us at Twitter/SLCcomms for information and updates
**Please note email is not a secure method of correspondence. If you sendany personal or sensitive information, you do so at your own risk. Anyresponses to the above email will be responded to within 10 working days***

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