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Make sure your mobile phone number is up to date
As a result of new regulation coming into effect in March, in addition to providing your ID and security numbers, you will need to confirm identity either through our convenient mobile banking app or by providing a one time passcode which is sent to your phone.
To make sure you can confirm payments, check your settings and make sure your mobile phone number is up to date.
Once the correct mobile phone number is entered, the service will automatically start operating.
My details & settings
Any customer who does not have a mobile phone can continue to bank using our branches or our telephone banking service.
This is designed to help prevent fraud and increase the security of online payments.
Thank you for choosing Santander.
Yours sincerely Saundra Ruttledge
Business Manager Retail Banking Centre of Excellence
Your security is our priority Protect yourself against fraud and scams O Never share a Santander One Time Passcode (OTP), with another person, not even a Santander employee. O Never download software or let anyone remotely log on to your computer or other devices following or during a cold call. If you’re ever asked to do any of these, refuse and contact us immediately. For more information about fraud and scams visit our online Security Centre